We stayed here for one night prior to our week on the other side of the island. The room was quite clean and a Basic room. The hotel staff seemed EXTRA nice. and the pool area is really really nice. If you look into the hotel description you WILL indeed find that it says parking is extra... $15 per day seems a little annoying. We often stay at the nearby "Maui Beach Hotel" which is similar. They... now charge $10 per day for parking, so I guess this is the new Normal. We would stay here again, Thats the bottom line.
We stayed at this hotel for a week long getaway for just us girls, enjoyed every minutes of the pool, beach, and staff! Will be coming back!! Hotel is centrally located to shopping and restaurants. Mahalo for a great time!
No kama’aina rates! Expect to pay an arm and leg. Mind you we only stayed for one day! But we got to check in early and wasn’t sure what time we was supposed to check out? But I always will choose this hotel besides the others!
Every employee was super nice and helpful. They had pride in their job and their property! Rooms were spacious, open, clean and light. Location was convenient to the airport. I would definitely stay here again.
- Bugs (Roaches) - Moved to different room - Other room had no/weak wifi - No microwave in room Overall good. Staff was good. Provides all ameneties, room services and more very well However, we did not have good experience with room itself. Location is super good.
The employees are so nice and helpful. The court is in best location. You lay by swimming pool is very comfortable and you can take 50 steps to get to the nice and small beach in back. The view in middle court is like a postcard. You can have a comfortable stay if you visit other places in Maui but you can also stay in hotel to spend your day there.
This resort is old and used to have better prices. It has been updated some but the price is to high for the quality of the units. The staff are friendly and it is convenient to have a restaurant on site. Breakfast used to be included but not any more.
We came for a wedding and accidentally booked the wrong dates of when we checked out of our Airbnb to when we flew out so we needed a place asap! We are so thankful we found this place last minute! They were so so friendly and helpful. The pool is awesome and it’s right on the bay!
Excellent service, beautiful, comfortable stay, and many wonderful people serving with kindness & care. Great sights & a relaxing vibe to start the trip out just right. Delicious food at Tante’s, too.
I was upcharged at the site despite prior agreement and payment in full for my room, which I paid to avoid conflict despite noting it was not as agreed. Attached please find a picture of the $450+/night room. At one point during the discussions, at a particularly nasty point in their tone, I asked the front desk if they could help me find another place, and they screamed at me, "we are too busy and I am not a concierge!" If that is the case, then why are you standing at the concierge desk of a hotel? No request was made save lodging on site or assistance in finding alternative; no offsite recommendations save a place to stay if they could not accommodate properly were discussed. In response to this basic check in request, staff was condescending, inappropriate and dysfunctionally unprofessional. When I went back from the room and told front desk staff the upcharged room was unacceptable, and that I would gladly pay them another $200 if they would just stop arguing and help find reasonable accommodation, they started screaming belligerently and told me to immediately leave property. I explained my girlfriend had our luggage at the room and that I needed to get her and our belongings before exiting. The front desk lost all composure, started threateningly screaming, then called security who got physical with me when I explained I could not leave property without my girlfriend. So I called 911 and the police came for safety reasons to help us transition. We were thrown out on the street with our luggage and low phone battery, with request for assistance to find another place to stay or time in the room or lobby to do so denied. Luckily, there was another hotel next door, which we walked to. Fantastic stay with accommodating kind staff and better, cheaper property to boot. If you are considering staying in Maui, avoid this place at all costs! PS: Response from offsite management to my email requests for help during the debacle was hostile and belittling. They did not take any of what happened seriously, and truly have no motivation to provide a quality experience. It's not just the experience that is awful, it's the follow up attitude from senior personnel as well. Please note the follow on commentary from management to other negative reviews as an indicator of their strategy: shift blame for their failures to the customer.…