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69-425 Waikoloa Beach Drive, Waikoloa, Island of Hawaii, HI 96738-5799
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20/07/27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Waikoloa Village
Updated 20/07/27 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 8 hotels in Waikoloa
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Hilton Waikoloa Village is a fun, friendly oceanfront resort on the Island of Hawaii! Escape to our 4-acre ocean-fed saltwater lagoon with sea turtles and tropical fish, meandering pools, waterslides and breathtaking scenery. Ride canal boats and air-conditioned trams between guest rooms. Enjoy 14 restaurants and lounges including Legends of Hawai‘i Lu‘au, Kamuela Provision Company, Nui Italian and Kona Tap Room. Activities include the Dolphin Quest Learning Center, tennis, golf and Kohala Spa. Big Island. Big Fun. Big Memories. All at Hilton Waikoloa Village.
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Room & Suite (1 426)1 426
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Wifi
Paid internet
Hot bath
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Massage
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Non-smoking hotel
Outdoor furniture
Shops
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Bay View
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
10 204Reviews377Q+A100Room tips
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Popular mentions
robertbN1678BP wrote a review 23 Feb
South Hero, United States2 contributions5 helpful votes
Don’t go to Hawaii! Our test results were delayed due to the weather. We were locked in our room in quarantine for 2 days before we decided to bail on our vacation! We were faced w 1 yr jail time & up to $5000 fine for leaving our room. The rules of Hawaii are insane & I will never go back. Not to mention the food bill. It cost my family of 5, $1000 for 2 days of food. I’ve never felt like a prisoner until I checked into the Hilton Waikoloa Village. The State of Hawaii would not let us leave our room even when we got the negative Covid tests. We were told once we got our results they would give us a waiver. We called the State of Hawaii and they said our results were too late. It was unbelievable. We were not sick! Don’t go to Hawaii unless you have your lab results back, which takes 72 hrs but if there’s a storm Fed Ex doesn’t deliver them to the lab. We stayed in quarantine in our room for 2 days and then got the hell out of there. We were treated like we had the Black Plague! Security had to drop & run stuff in front our door if we needed anything. We could only eat certain food from one menu. The Grab n Go Menu and believe it or not, our bill for 2 days just for food, water & drinks was $1000! The resort Manager never even reached out to us. I asked several times to speak with the Msnsger on Duty. I have never been more pissed off. We flew out after our 2 day stay in hell! Something needs to change!!!!!! They are so concerned about your tests in advance, but then don’t take our temperature when we are at the resort. They don’t care if you pick up Covid during your trip, the only important thing is the darn test ahead of time. Pretty assenine if you ask me! And another thing, the tests can only be done at certain places for Hawaii before your trip. So you are very limited & you have to rely on the weather! I hope more people realize this, so they do not have to go through what we went through with our daughters! Beware!
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Date of stay: February 2021Trip type: Travelled with family
2 Helpful votes
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Suzie A wrote a review Oct 2020
Merthyr Tydfil, United Kingdom318 contributions118 helpful votes
Hotel's Favourite
This is a hotel that my partner went to, on a conference trip, about fifteen years ago. We've been talking about going for about ten years, and we finally made it. It was so inspiring, that I've even written it into my latest novel! What a beautiful place! So large that there is a little boat and tram to take you around. I will say that we enjoyed walking around the hotel, taking our time and embracing every moment. The food for breakfast was lovely, ample choice and you have the pleasure of listening to a ukelele player and singer too! Also, if you go around 8 am and sit by the window (that was correct at the time of writing), you will see the dolphins doing some laps in the lagoon. Yes, that's right – Lagoon. They have their very own man-made lagoon, filled with tropical fish, turtles, you name it. We enjoyed hiring snorkelling equipment and experiencing that – that was a true moment for me, so thank you. It's a family-friendly resort, so lots of families were around. Travelling as a couple though, I will say, it was still peaceful. The various pools were stunning. I loved the caves, especially at night when everything is all lit up – just truly, beautiful. The resort do all sorts of activities, we didn't take part in any of them, unfortunately, but everything from hula dancing to ukelele lessons! Our room was lovely with a view of the resort and the ocean. Comfy bed! I will say, we didn't eat at any of the restaurants for dinner, we opted to get take out at Island Gourmet Marketplace (see separate review) but they have a huge sushi bar. I'd recommend going for a walk at night (make sure you have bug spray though, I was bitten by a lot by mosquitoes)! The resort is at it's most beautiful at night, I'd say, plus if you walk around to it's most hidden spots, the view of the stars is amazing. There's self-parking. Super friendly staff wherever you go. A wonderful hotel. We will be back.
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Date of stay: February 2020
Rooms
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2 Helpful votes
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Seattle wrote a review 22 Feb
1 contribution2 helpful votes
Pros: This place has wonderful pools, grounds and art. There is nothing like it for kids (aside from Disney). Cons: At least 50% of the employees we interacted with had the attitude of DMV workers. They seemed like they did not want to be there. Keeping dolphins in a ting sea pen is immoral and allowing people to pay to harass them is horrible. It was heartbreaking to see the mama and baby trapped in the tiny lagoon pool. Please free the dolphins. This is 2021. We should know better by now.
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Date of stay: February 2021Trip type: Travelled with family
2 Helpful votes
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J.E.M. Travel wrote a review 17 Feb
1 contribution1 helpful vote
Review in regards to our stay 2/9/21-2/16/21. This property is about 19 miles north of KOA; however with the "slow"speed limits (we're from CA) it's about half an hour drive. NOTE: if you are measure 1 min. per mile, add 10 to 20 minutes to your commute. When you check-in, you will need all parties on the reservation as they will be asking to see your CV19 test results from the travel.hawaii.gov website (no screen shots) and then giving everyone a wristband for security purposes. You will need to keep the wristband for your entire stay. Absolutely beautiful property with many inconveniences. There is only one way in and out of the property through the one and only lobby. There is only one parking lot. No parking lot or entrance directly to the Palace Tower or Ocean Tower. Parking in my opinion is pricey, $37/night. We stayed in the Palace Tower in a standard double room. There was a "clean seal" to let us know that the room was cleaned and no one else had been in their since the cleaning, but I'm not sure if it meant that no one was in there at least within 24 hours. It had all the standard stuff plus a mini fridge and even a PS3 (game rentals included with stay). There is a microwave on each floor by the ice machine. Anyone can use the microwave, which I didn't think was sanitary. Be a good person and cover your food when warming it up and also wiping it down if your food caused a mess. Also, if you get a room where the door faces the atrium - there are these birds that are super loud in the evenings and early morning! The Makai/Lagoon Tower is the most convenient to the lobby. If you are staying at the Palace Tower or Ocean Tower - it is an inconveniece. During our stay, the boats were not in operation due to CV19. There is no safe distancing on the boats. So you have two options to get to/from Palace/Ocean towers from/to the lobby. 1) You can take the tram. Sometimes there is only one tram in operation, two trams for best case scenario. The tram has 4 stops: Lagoon Tower (one stop to the left of the lobby when walking in from the main entrance), the lobby, heading to the right of the lobby from the main entrance, you have the convention center stop, Palace Tower and last, the Ocean Tower. At the Ocean Tower stop, the driver will typically ask patrons to step off the tram so that they may disinfect the tram. They spray a chemical through the doors and then with no wait time to dry, you are allowed to get back on and head the other direction. Each cart of the tram has three doors, but due to CV19, they have closed the middle door to allow for distancing. The wait for the tram can be as long as 20 minutes. There is a digital map at each stop that tells you how the long the wait is for the tram in each direction and show you the tram's location. The tram operates 7am to 10pm, BUT I would strongly suggest keeping 9:30pm in mind instead. We rushed to the tram at the lobby and made it by 9:50pm, but the tram was not coming back. It finishes it's last stop wherever it's location when it hits 10pm. In our case, it was finishing at Ocean Tower. 2) You can walk. The walk from Ocean Tower to the lobby is about half a mile/13 min. walk. The walk from Palace Tower is about a third of a mile/7 min. walk. If you have children, not in a stroller or cart of some kind, the walk is too much for them in my opinion. We carried a sleeping 4 year old a couple times to Palace Towers. There is a pool at the Lagoon Tower and Ocean Tower only. Each pool had a water fall, fun for the kids. Gets kind of crazy though if it's busy. There is no social distancing what-so-ever in the pool areas, but also not sure how that can be managed. You are in charge of making your own space. There is an access stair case that goes over the boat canal from each tower to get to the Lagoon area. Lagoon area was fun. A lot of activities to do there, but rental prices are steep: https://www.hiltonwaikoloavillage.com/assets/files/resort-activities/Lagoon-Toy-Pricing.pdf I would suggest, at least for snorkel gear, to buy/bring your own. Sand in lagoon is also different. It's not the fine grain that your use to. I don't know how to explain it, but it's larger grains. If it is busy, bring your own beach blankets to sit on and beach umbrella for shade. I don't remember seeing any lounge chairs available like the pool area, but you can rent cabanas. There are towel stations at each tower and lagoon area. You will need your room key to access the towels. They say each tower is microchipped and accounted for, but I'm not sure about that. There were free activities to do at the resort that ranged from bracelet making to paddle board yoga. We did not try any of these. Dolphin Quest is super pricey for half an hour. I would suggest using the resorts resources for a company outside of the resort who does this (and other) excursions. There was only three options for food on the resort: the resort Luau, Waikoloa Coffee stand at Ocean Tower and Nui Italian (located at Palace Tower). Neither of these were a fit for my family and I. There is a local grocery store called Island Gourmet. It has hot/cold food ready to go, a deli with great options to order from for hot food (they make everything fresh it take a while for your food to be ready - we waited as long as 30 min. I would suggest putting in your order first, then going to look around the store. This store is great for souvenirs as their nearest flea markets are in town, about 15 minutes south of KOA. If you plan on staying at the resort and never leaving, not having a car etc., but don't want to eat at any of the three options, there is a shuttle that will take you to/from Island Gourmet. If you don't mind driving to the next street over, there is a Food Land grocery store. We love going there because their prices are much for reasonable. They also have hot/cold food ready to go. Also better poke options and a lot cheaper by the pound than Island Gourmet. Join the free member's club for discounts. There are beautiful walking trails throughout the entire Waikoloa resort area, most if not all are Hilton properties. My husband and kids were taking photos on one of the trails and 2 older, super rude men rolled up on them in their golf cart and yelled at them to get of the walking trail as it was "a danger to everyone." There was an older couple walking the same trail and they drove right passed them without giving them the same courtesy. I can only assume 2 things, but I will share one. It may have interfered with the golf course and an inconvenience/liability for them? - but then why would the resorts have a walking trail there? My husband wasn't in the mood to argue and I wasn't there, but if I was - they would have gotten a big F*** Y** from me. Overall it was a nice hotel, the staff members that we encountered were all great, but I personally would not stay here again with my family in tow. There are too many inconveniences in my opinion. Could be a nice stay for couples or adults who don't plan on getting off the resort.
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Date of stay: February 2021
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Room Tip: Palace Tower rooms with doors facing atrium, beware of birds super loud in the evening and early...
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1 Helpful vote
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Rebecca S wrote a review 16 Feb
2 contributions5 helpful votes
Although this hotel is in a beautiful setting, the hotel is definitely average. The average treatment from resort staff began at check in. Staff was pleasant enough and we were prepared with all of our COVID documents ready to go. I was given a room key, map, two bottles of water, and explained that the Diamond benefit is a $10 daily credit for two instead of breakfast (no continental buffets due to COVID, I get it). Ten dollars will get you one of the worst breakfast sandwiches I’ve ever had from the grab and go at Nui. That’s about it. Fine, we have a car and went to other options. After she was done explaining everything, I asked if there were any upgrades available. She said that she had already checked and there was nothing available. Ok, our flight had 40 people on it, I booked the room the day before with availability in every category, but they must have filled up overnight. I am aware that this hotel won’t upgrade between towers or to suites, but she offered nothing. I took my resort view Palace Tower key, walked to a chair in the lobby, opened the app, and saw every category of room still available to book. I went back up to the check in desk and told her that the ocean view rooms in the Palace Tower were still available to book and asked if we could upgrade as Diamond or pay to upgrade. She feigned surprise then said she would go speak with her supervisor. After a few minutes, she came back and said she had found “one last ocean view room”but it wouldn’t be ready until 4. I said that was fine and we would wait (having already been lied to about the availability of an upgrade, I suspected I was trying to be discouraged from waiting). She asked me to wait so she could speak with her supervisor again. A few minutes later, she come back with a resort map telling me that the resort view room is really a better view than the one ocean view room she has available. After hours of traveling, I didn’t have it in me to argue with her, so I took the first room. We’ve been here 2 nights now and there is no way the resort is at capacity. Ocean view rooms are still available to book for the duration of our stay. Our room is fine and we don’t plan on spending much time in it, but it is frustrating to not be offered the standard Diamond benefits that Hilton advertises. Maybe it’s time to switch to Marriott.
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Date of stay: February 2021
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4 Helpful votes
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PRICE RANGE
US$255 - US$440 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton waikoloa village hotel waikoloa, hawaii hilton waikoloa village, hilton village hotel waikoloa, hilton village waikoloa, waikoloa hilton, hilton waikoloa village resort
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastWaikoloa
NUMBER OF ROOMS
647
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Frequently Asked Questions about Hilton Waikoloa Village
Which popular attractions are close to Hilton Waikoloa Village?
Nearby attractions include 49 Black Sand Beach (1.0 km), Waikoloa Beach Resort (0.3 km), and Anaehoomalu (1.2 km).
What are some of the property amenities at Hilton Waikoloa Village?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Waikoloa Village?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Waikoloa Village?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Waikoloa Village?
Yes, valet parking is available to guests.
What are some restaurants close to Hilton Waikoloa Village?
Conveniently located restaurants include Kamuela Provision Company, Sunset Luau at the Waikoloa Beach Marriott, and Roy's Waikoloa Bar & Grill.
Are there opportunities to exercise at Hilton Waikoloa Village?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Hilton Waikoloa Village?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Waikoloa Village offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Waikoloa Village?
Many travellers enjoy visiting Puako Petroglyph Archaeological Preserve (4.5 km) and The Puako Petroglyphs (4.7 km).
Does Hilton Waikoloa Village have any great views?
Yes, guests often enjoy the ocean view available here.