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Ocean Tower By Hilton Grand Vacations

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69-425 Waikoloa Beach Dr Ocean Tower, Waikoloa, Island of Hawaii, HI 96738-5710
COVID-19 update: See the added health and safety measures this property is taking.Read more
5 people are viewing this hotel
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (228)
Room & Suite (116)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20/07/31 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Ocean Tower By Hilton Grand Vacations
Updated 20/07/31 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 8 hotels in Waikoloa
Location
Cleanliness
Service
Value
Surrounded by breathtaking views of the Pacific Ocean, tropical gardens and mountains, our hotel is an idyllic retreat just 20 minutes from Kona International Airport.
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Full view
Property amenities
Parking
Internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Children Activities (Kid / Family Friendly)
Hot bath
Outdoor pool
Sauna
Restaurant
Business Centre with Internet Access
Meeting rooms
Spa
Concierge
Convenience store
Non-smoking hotel
Self-serve laundry
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Room features
Air conditioning
Safe
Kitchenette
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
Hotel links
Special Offer:Kamaaina
243Reviews24Q+A16Room tips
Traveller rating
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Popular mentions
NT wrote a review 19 Feb
1 contribution
少し古い話ですが、2017年の4月に滞在させていただいたときの話をさせていただきます。Hawaii島はご存知の通りOahu島とは違いとても広く、公共の交通網もそれほど発達しておりませんので、ほとんどの方が移動手段込のツアーかレンタカーを借りると思われます。私達(2名)は空港からレンタカーを借り、滞在中は車で移動をしておりました。そんな中、久しぶりのレフトハンドルで感覚が悪く、ホテルの駐車場内でバックで車庫入れをした際に、正面に止めてあった車にぶつけてしまいました。まず、フロントに相談に行きましたところ、日本人のスタッフと現地の方(2名)?が現場まで見に来てくださいました。 幸いにも相手方の車のアニマルバンパーの角に当方のバンパーの平らな部分がゆっくり当たったため、相手方の車はほぼ無傷で、車の持ち主をスタッフの方が調べてくださり、お部屋まで謝りに行ったところご容赦願えました。しかしながら、当方の車はポッコリウレタン製のバンパーがへこんでしまったため、私有地内ではございましたが、返却の際にポリスレポート(事故証明書)があったほうがスムースに手続きが進むと、スタッフの方にアドバイスを頂戴し警官を呼ぶことになりました。しかしながら、待てど暮らせど警官は現れず、1時間近く待たされてしまいました。警察の方が来てからはスムースに事は運び、無事にレポートを取ることが出来まして、空港で返却をする際にも、傷をつけてしまった旨を、鍵のセットとポリスレポートを渡して伝えたところ、傷の確認だけしてあとは特別なことは一切ございませんでした。 おかげさまで、スムースに車の返却もでき大変助かりました。結構な時間を費やしましたが、始終快くご対応くださり本当に感謝しております。言い訳になってしまいますが、帰国後に仕事の件でアクシデントがおきまして、しばらくバタバタしており、すっかりお礼を申し上げるのが遅れてしまいました、大変申し訳ございません。 International Guest Experience ManagerのMayu Asahinaさま、まだこちらで働かれておりますでしょうか?覚えてらっしゃるかわかりませんが、その節は大変お世話になりました。またご連絡が遅れましたことお詫び申し上げます。COVID-19の影響で1年以上旅行に行けず、またハワイに行きたいねと家族で話していた時に、ふと思い出し、不義理のお詫びをと思い記載さえていただきました。 またお会いできる日を楽しみにしております。 Hope you are doing well and staying safe. Thank you very much for your kind support at that moment. See you soon!
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Date of stay: March 2020
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Marie R wrote a review Feb 2020
Poipu, Hawaii62 contributions25 helpful votes
Hotel's Favourite
My husband and I have never stayed in Kona. I went online and found this property. The description online did not come close to describing how BIG and wonderful this property was. You can stay on the property for a week and not see it all. They have so many pools, several on site restaurants, boat taxi and tram to get you around the property. The location is right on the water and close by is 2 golf courses, shopping centers and some great restaurants. Only about 20 mins. from the airport and about 30 mins. to town of Kona. We really enjoyed our stay and would not hesitate to return. If I had to say something negitive, it would be the furniture in our room was a little tired and could use an update. With that said I believe they are in process of updating. Everything was VERY CLEAN.
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Date of stay: February 2020
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Location
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Room Tip: We had a view of the golf course; however they do offer beach view room for a little higher price.
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2 Helpful votes
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robert c wrote a review May 2020
Sunnyvale, California3 323 contributions2 037 helpful votes
+1
$219 per day hotel room in Hawaii? How about with $97 in added fees per day? Yes? How about a 1 mile from the parking lot to the check in desk? Check in luggage with the valet at the Hilton Waikoloa Village main lobby. Driver parks the car in the parking lot, walks 1/4 mile back to the main lobby. Take the electric tram. Make sure it is going toward the Ocean Tower and not the Lagoon Tower. Don't want to wait? Walk another 5/8 mile to the Ocean Tower check in desk. From the Ocean tower check in desk, up to 1/4 mile to your room, depending on it's location in this three circle ring building holding 600+ units. Hilton Hotels advertises $219 rooms at the Ocean Tower. Add on a mandatory $40 daily resort fee, $33 daily parking fee ($39 valet parking), and 4.712% state sales taxes on all 3 costs, plus 10.25% hotel tax on the $219, and it's about $316 a day for a standard 20'x 12' HH room, resort view, AC, waist high refrigerator, and no microwave. Booked through the Hilton Grand Vacations, using HGV points, to get remodeled condos at Ocean Tower. Got a 1 bedroom unit with a resort view for the points equivalent of $420 a day. There are also 1 bedrooms large, 2 bedrooms, 1 bedrooms premier, 1 bedrooms penthouse, etc. Each increment is about $210 more. No $40 daily resort fee, no 10.25% Hawaii hotel tax, and no 4.712% state sales tax on HGV point purchases. Only an $8.89 daily sales tax. $33 daily parking fee as Hilton doesn't run the parking lot. At check in we got room 3026 in the section of renovated rooms. Third floor room? Thought I hit the jackpot. Interior corridors only on the third floor. Outdoor corridors on floors 4-8 of the East ring, and floors 3-8 of the Central and West rings. Guests serenaded to dozens of birds chirping in the trees of the inside garden area at dawn and dusk. We walk through the old section of 1970s Hilton hotel rooms, old stained corridor carpet, with chipped painted walls. At room 3019 the corridor decor becomes completely new. Entering renovated HGV condo section. Room 3024 and then room 3026. Room 3025 has been absorbed into rooms 3024 and 3026, both 1 bedroom units. The HGV 1 bedroom condos are 50% larger than the HH standard rooms. Open the door. My third story view through the balcony window is of workers walking on the grass feet away from my balcony, I mean patio, and a bulldozer operating feet away. Since when is a third floor unit on the ground floor? Ground floor room darkened due to overhang from upper floor balcony above. 1 bedroom unit with 2 full size beds, L shaped unit, 20'x 12' bathroom, kitchen and living room. 10' x 12' bedroom. 360 square feet total. Full kitchen with brand new oven, microwave, full size Bosch refrigerator, 5 flattop electric burners on stove, dishwasher, full set of glasses utensils, plates, bowls, for 4, plus pots and pans. Tall reach to get glasses off the top shelf. Pots and pans behind the garbage can beneath the sink. 4 chair dining table, living room with pull out sofa bed. Shades instead of drapes over the balcony window/sliding door. Two 55" flat screen TVs. Bedroom next to corridor, has no windows. Room 3024 next door has the bedroom on the outside, with two balconies. Room safe built into top shelf of bedroom dresser. Technician resets with each new guest arrival. Hope nobody takes out the bottom drawer and kicks open the bottom of the top drawer. Washer/dryer in hallway closet. Pay to use communal washer/dryer, along with detergent on the bottom floor for those 500+ HH units in the Ocean Tower. Bathroom has separate glazed glass toilet and shower units, with long sink top. Toilet cover opens up with the stall door opening. Lights up at night for those with poor night vision, when doing stand up jobs. 3 people can use the bathroom simultaneously even if unfamiliar with each other! Gym between 6093 and 6094, sixth floor between Center and West Circles. Rooms 19-39 of floors 3-8 in the East Circle farthest from the ocean, have been renovated from HH hotel rooms into HGV condos. All have a resort view or a partial ocean view, a sliver of blue on the horizon, overlooking the golf course. New construction phase April-June 2020. HGV owners rent by room type, don't get to choose room floor, let alone specific room. Want to avoid the ground floor third floor? $1200+/day for a premier or penthouse unit, available only on the 7th and 8th floors. Coming from Costco? Bring foldable cooler bag with ice . 30 minute 1 way drive, with ice cream, popsicles, and rotisserie chicken in the 80+ degree tropical heat, even in winter. Drop off at the lobby, where passenger hauls frozen and perishable foods to AC electric tram. Driver parks car and hauls the rest 20+ minutes to room. Unless you drive on the service road and drop groceries through the third floor balcony door!
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Date of stay: February 2020
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Room Tip: You don't have a choice in room. Third floor rooms are the ground floor
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11 Helpful votes
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Response from HiltonGrandVacations, Resort Director at Ocean Tower By Hilton Grand Vacations
Responded 04 Jun 2020
Thank you for your detailed review. I’m sure guests who have not yet been to Ocean Tower will find this helpful. However, I recommend that future guests contact our property directly to clarify any of the details that are noted. I also hope that aside from any idiosyncrasies mentioned, that you enjoyed your time on our beautiful property and island. I hope to welcome you back again in the very near future. Wilbert Lee Resort Director
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NGH wrote a review Mar 2020
1 contribution5 helpful votes
I bought a preview package from Hilton Grand Vacations for Hilton Waikoloa. I have bought other preview packages from Marriott, Westin, and Sheraton but never have I had an experience as bad as this. We checked into the Ocean Tower and were assigned to a room on the 5th floor. The room was terrible. The furniture was from the 80's with knicks, scratches, and chunks out of the nightstand. There were only 2 double beds when I had requested 2 queen or king beds. There was a very small refrigerator that hadn't been defrosted. No microwave. After many calls and messages we finally talked to a manager who offered us nothing but another beat up room with a queen bed and a hide a bed. The mattress was an inch thick with a bar across the middle! As we walked out I saw a poster of the Hilton Grand Vacations that I was shown when purchasing. It was clearly a bait and switch experience. I did get a refund after hours wasted on phone calls but it was only half of what I paid originally. Hilton Grand Vacations promotion is a RIP OFF! Don't fall for it. I have contacted multiple people at the Hilton and I have gotten NO response.
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Date of stay: February 2020
Value
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Room Tip: Ask for photo of room before booking hard to board monoral/luggage
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5 Helpful votes
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Response from HiltonGrandVacations, Resort Director at Ocean Tower By Hilton Grand Vacations
Responded 01 Apr 2020
Aloha, thank you for your feedback. We apologize for your experience. Please contact customer care at 800-482-0047 if your situation is still unresolved. We wish you and your family safety and good health. We hope to host you again in the future. Wilbert Lee Resort Director
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Blaine-Denise E wrote a review Mar 2020
Athens, Georgia5 contributions4 helpful votes
great location right on the water - nice pools, access to snorkeling and ocean swimming, beautiful grounds; rooms are outdated and the rate does not include $35/night parking; easy access to popular tourist areas of Kona, Hilo, Mauna Kea - rent a car if you plan to do anything off-site!
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Review collected in partnership with Hilton Grand Vacations
Date of stay: March 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from HiltonGrandVacations, Resort Director at Ocean Tower By Hilton Grand Vacations
Responded 20 Mar 2020
Aloha, thank you for choosing our resort and sharing your review. We are happy to hear you enjoyed the property and location. All rooms in our tower are scheduled for a complete renovation, but the process will take some time to complete. We look forward to welcoming you back to a newly renovated room in the future. Mahalo. Wilbert Lee Resort Director
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PRICE RANGE
US$263 - US$332 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiIsland of HawaiiKohala CoastWaikoloa
NUMBER OF ROOMS
524
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Frequently Asked Questions about Ocean Tower By Hilton Grand Vacations
Which popular attractions are close to Ocean Tower By Hilton Grand Vacations?
Nearby attractions include Waikoloa Beach Resort (0.4 km), Waikoloa Petroglyph Preserve (0.4 km), and Genesis Gallery (0.4 km).
What are some of the property amenities at Ocean Tower By Hilton Grand Vacations?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Ocean Tower By Hilton Grand Vacations?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Ocean Tower By Hilton Grand Vacations?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Ocean Tower By Hilton Grand Vacations?
Yes, parking is available to guests.
What are some restaurants close to Ocean Tower By Hilton Grand Vacations?
Conveniently located restaurants include Kamuela Provision Company, Legends of Hawaii Luau, and Lagoon Grill at Hilton Waikoloa.
Are there opportunities to exercise at Ocean Tower By Hilton Grand Vacations?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Ocean Tower By Hilton Grand Vacations offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Ocean Tower By Hilton Grand Vacations?
Many travellers enjoy visiting Puako Petroglyph Archaeological Preserve (4.6 km) and The Puako Petroglyphs (4.8 km).
Does Ocean Tower By Hilton Grand Vacations have any great views?
Yes, guests often enjoy the ocean view available here.
Is Ocean Tower By Hilton Grand Vacations accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.