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Holiday Inn Express Charleston/Kanawha City

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107 Alex Lane, Charleston, WV 25304-2971
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$145
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Free cancellation until 21/12/23
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (25)
Room & Suite (28)
Dining (9)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Charleston/Kanawha City
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#12 of 21 hotels in Charleston
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Charleston/Kanawha City. Located only minutes from the majestic West Virginia State Capitol, Yeager Airport, beautiful downtown Charleston and the historical East End district. Other points of interest are the Clay Center for the Performing Arts, the University of Charleston and Appalachian Power Stadium home of the West Virginia Power. As our guest of the Holiday Inn Express, you will stay in one of our spacious king, queen or executive suite rooms with high speed Internet, your choice of plush pillows and great nights sleep mattresses. Also enjoy our complimentary hot breakfast buffet that includes a verity of eggs, breakfast meat and the best cinnamon rolls! Fresh brewed coffee is available all day. After a busy day of work or travel, you can energize yourself in our fitness center. Then, cool down in the heated, indoor pool. Enjoy the many food options near the hotel that include everything from fast food to steak houses.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Highchairs available
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast buffet
Complimentary tea
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Seating area
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
179Reviews2Q+A37Room tips
Traveller rating
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Popular mentions
Rustyiron1 wrote a review 17 Jul
Cersco95 contributions42 helpful votes
The area is run down and many of the businesses in the area are closed. Good location off the interstate but the hotel is dirty and actually had bugs in the room which is disgusting. Short on help which I don’t hold against anyone these days but the Holiday inn standards here are not being met I’m sure. Pass on this one if in the area and as a side note it is very expensive. I can almost assure you that you will be very disappointed with this property.
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Date of stay: July 2021Trip type: Travelled on business
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Momof3 wrote a review 16 Jul
2 contributions
Had a reservation here coming from Myrtle Beach to MI. Arrived at 7:30pm- 3 rooms reserved. Was told rooms weren’t ready and would be 30 minutes. They told the gentlemen in front of us the same thing. We left & found another hotel. This hotel appeared to be in a run down area. Trash overflowing outside. I understand Covid & lack of employees but one of the ladies at the front desk was smoking outside when we got there, not helping to clean rooms or change garbage. We left as we felt our rooms would not be cleaned appropriately. And least not 3 in a 30 min time frame at 7:30pm!!
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Date of stay: July 2021Trip type: Travelled with family
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recorder wrote a review 15 Jul
Pineville, Missouri1555 contributions349 helpful votes
Disclaimer : I found the hotel in the location I wanted on Google Earth and then went online to book it. This was MY mistake, I didn't know there were two HIE's in Charleston, WV a city of under 50,000 people. I didn't pick the right one. However having said that, if I make a mistake I usually bend over backward trying to convince myself that what I got was as good or better than what I wanted. We got to our room to find a noticeably vile odor, also my mistake for not bringing it to their attention when we soon had to call and inform them that our room had no wash cloths, hand towels, or coffee and that the run and jump Olympics going on in the room over ours was annoying at best. We had to make a trip downstairs to get the items that had been overlooked but the noise continued. The one person on duty was too busy to attend to that. The next morning, needing a dirty clothes bag, my wife started to get the unused one out of our trash can. Mistake!! Whatever was in this receptacle was the cause of the odor. Out we go. Our check in person was very friendly and efficient and the breakfast was okay, even if Covidly hand prepared by a staff member.
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Date of stay: July 2021
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Andrew wrote a review Jun 2021
6 contributions
Just a random stop while traveling. The rooms are what you need, a place to sleep. They looked like they had a lot for breakfast too but I didn't have any. There staff (Sandey) was so helpful. We had some issues with technology and room keys at midnight and she was so very nice and helpful. We got it fixed right away. Of course she was still down at the desk when we woke up the next morning still smiling and greeting us after working all night.
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Date of stay: June 2021
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Mahmoud A wrote a review Feb 2021
2 contributions1 helpful vote
Front desk and the cleanliness can use a lot of improvement. Cleaners comes as usual but singing loudly !!! I’m a loyal IHG member since 2009. I will stay away from this holiday inn. Front desk can use some training to be more professional
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Date of stay: February 2021Trip type: Travelled on business
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Response from IHG Service, Owner at Holiday Inn Express Charleston/Kanawha City
Responded 17 Feb 2021
Hello 506mahmouda, Thank you for taking the time to review our property. Guests should be expecting well-kept facilities and excellent service from us. I'm so sorry that wasn't the case this time. It's a continuous process as we strive further in making our services from good to great. I have already brought up your comments to the hotel's attention and necessary actions will be taken to avoid the same inconvenience in the future. Again, thank you for visiting us and we hope you give us another chance to show you how great our hotel is. Best, Peter J. Case Manager IHGService
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PRICE RANGE
US$102 - US$161 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express charleston south hotel charleston, comfort suites charleston, charleston comfort suites
FORMERLY KNOWN AS
Comfort Suites Charleston
LOCATION
United StatesWest VirginiaCharleston
NUMBER OF ROOMS
66
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Frequently Asked Questions about Holiday Inn Express Charleston/Kanawha City
Which popular attractions are close to Holiday Inn Express Charleston/Kanawha City?
Nearby attractions include Galaxy Lanes (0.5 km) and African Zion Baptist Church (0.9 km).
What are some of the property amenities at Holiday Inn Express Charleston/Kanawha City?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Charleston/Kanawha City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Charleston/Kanawha City?
Guests can enjoy free breakfast and complimentary tea during their stay.
Is parking available at Holiday Inn Express Charleston/Kanawha City?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Charleston/Kanawha City?
Conveniently located restaurants include China Buffet, Fujiyama Japanese Sushi and Steak House, and Cracker Barrel Old Country Store.
Are there opportunities to exercise at Holiday Inn Express Charleston/Kanawha City?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Charleston/Kanawha City?
Yes, laundry service and self serve laundry are offered to guests.
Are there any historical sites close to Holiday Inn Express Charleston/Kanawha City?
Many travellers enjoy visiting Craik-Patton House (3.5 km), Governor's Mansion (5.5 km), and Charleston Baptist Temple (7.1 km).
Is Holiday Inn Express Charleston/Kanawha City accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.