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Country Inn & Suites by Radisson, Charleston South, WV

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105 Alex Ln, Charleston, WV 25304-2971
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (67)
Room & Suite (19)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 20/08/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Country Inn & Suites by Radisson, Charleston South, WV
Updated 20/08/26 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 21 hotels in Charleston
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
Come stay with us in the mountains! Our hotel is located in the beautiful capitol city of West Virginia. We have available numerous outdoor activities such as snow skiing, white water rafting, golfing and biking trails.Within one block of our hotel are many choices of restaurants, bowling and malls. We are also close to the Governor's Mansion, Appalachian Power ball park, WV Cultural Center, and The Clay Center for the Arts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English
649Reviews13Q+A61Room tips
Traveller rating
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Popular mentions
Andrea V wrote a review Jul 2021
Logansport, Indiana20 contributions1 helpful vote
If I could give zero stars I would. Our stay was absolutely terrible. The first room we were given was clearly poorly cleaned. There was a pill of some type on the carpet, dried snot on the pillowcase, and someone had obviously been sitting or laying on the bed before we arrived. The second room we were given seemed okay at first quick glance. We dropped our bags and went to dinner. Upon returning we went into bathroom. We then saw long black hair in the tub and dried poop on the side of the toilet lid! I carry cleaner/sanitizer so I cleaned it, as we were tired and ready for bed. We then alerted the front desk to this second disaster of a room. This is totally unacceptable anytime, especially when paying the price we did! Seems like they didn’t learn much about cleaning through Covid-19 We are currently waiting on reimbursement from the management.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Nichole Pettry, General Manager at Country Inn & Suites by Radisson, Charleston South, WV
Responded 6 days ago
Thank you for leaving your review, I apologize for the concerns and issues you encountered during your stay, I have addressed them with my staff to see that they do not happen again.
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Patricia C wrote a review Jul 2021
2 contributions
+1
We stayed at this hotel 6/30-07/01. Upon a very late arrival due to traveling with a family of 8, our rooms were not up to par. First of all, they were not side by side as we booked together. Secondly, upon our arrival one room had pubic hair alongside long black hair in the shower. Our bed linens were dirty with coffee rings that clearly had not been washed. The second room had a drawer that continuously opened up on its own, scaring my children all night long. My husband went to the counter to request new bed linens and was told by the gentleman working the counter he would bring them up. 25 minutes later we still had nothing as it was pushing 10:30pm. My husband again went to counter and was told a second time he would be right up. 40 minutes later we still had nothing. My husband went to the counter a 3rd time and was handed the linens to change our own bed. When we contacted the manager about our stay he offered us $10! This place is very unkept and customer service was awful. This hotel also sits right next to the highway which was great for easy traveling however the noise from vehicles was ridiculous. We were up and gone at 5:45am because of it all.
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Date of stay: July 2021Trip type: Travelled with family
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Response from Nichole Pettry, General Manager at Country Inn & Suites by Radisson, Charleston South, WV
Responded 4 weeks ago
Dear Patricia, I want to apologize for the issues of room cleanliness and customer service you had during your stay, I have addressed them with my staff to see that it dose not happen in the future.
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pam s wrote a review Jun 2021
1 contribution
Stayed at this hotel overnight on May 30, 2021. Room and beds were ok. Customer service wasn't. We left behind some property. After calling the hotel a day later, was told they did have it. After giving CC info for UPS charge, they agreed to mail it to us, and told us they would send the tracking # via email. Two weeks later we still had no property, no tracking number, and no UPS charge on our CC. Within those 2 weeks, we had made numerous phone calls to the hotel, some of which were never answered. We were promised call backs which we never got. We were promised an email showing the UPS receipt with tracking #, which we never received. After calling the Company's Customer Service Dept, to let them know what was going on, we finally received our property, 15 days later. This hotel either has very incompetent employees, or very dishonest ones.
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Date of stay: May 2021
Rooms
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Service
Room Tip: Don't leave anything behind.
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Formerteacher2 wrote a review Jun 2021
Solon, Iowa41 contributions9 helpful votes
We arrived over an hour after check-in began. After completing our paperwork (check-in needs to be modernized) we and others were told that they had to go upstairs to find rooms that were clean or almost ready. So we waited while someone went upstairs to locate rooms for all of us who needed checked in. After a few minutes we were told that they were finishing up cleaning the room but it shouldn’t be long. Some minutes later we were all told that the key card machine was broken so we waited some more while they tried unsuccessfully to fix it. At another customer’s suggestion, an employee told us they would let us all into our rooms and we could pick up the key cards later. When we met the employee at our room on the third floor, it was still being cleaned. The housekeeper said she told the desk she needed 15 more minutes, but they told us the room was ready. We waited until she finished cleaning the room, dropped our things off, and went out for dinner. When we came back from dinner, the key card machine was fixed so we picked up our keys for the room. When we got into the room, we noticed that we didn’t have any bath towels, so we went down to the office to get them. After about an hour, a man and his sons were trying to get into our room because they had been assigned the same room as us. The desk clearly had no reliable tracking system of knowing the status of their rooms - clean, not clean, occupied, not occupied. It was a very disappointing experience, and we were never offered anything for the inconvenience we experienced.
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Date of stay: June 2021Trip type: Travelled with family
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Erica Kane wrote a review Apr 2021
1 contribution
Room was clean, bed was clean & shower was great. The only thing was in the shower each corner had a used washcloth from the guest before I’m guessing housekeeping did not do their job very well to spot that up there and just closed the shower curtain. My other thing was pool being closed yet I felt I paid full prices and I stayed 3 nights and not once got my room serviced I had to do everything myself. Trash, toilet paper, towels etc and you can see that on your cameras. I felt exhausted as it was already hot on the second floor and then i woke up my first second and third night to the washer/dryer in laundry room shaking my room and couldn’t go back to sleep because it was so shaky and loud. My visit was quiet other than that one issue. Room 207.
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Date of stay: March 2021Trip type: Travelled with friends
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Response from Nichole Pettry, General Manager at Country Inn & Suites by Radisson, Charleston South, WV
Responded 12 Apr 2021
Dear Erica, Thank you for choosing to stay with us and leaving your review, I do apologize for the issues you had during your stay, I have addressed them with my staff to see that it doesn't happen again. Very unacceptable for a guest to have to take care of there own room during their stay. I hope you will reconsider staying with us again.
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PRICE RANGE
US$81 - US$127 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
country inn & suites charleston-south hotel charleston, country inn and suites charleston-south, charleston country inn
LOCATION
United StatesWest VirginiaCharleston
NUMBER OF ROOMS
64
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Frequently Asked Questions about Country Inn & Suites by Radisson, Charleston South, WV
Which popular attractions are close to Country Inn & Suites by Radisson, Charleston South, WV?
Nearby attractions include Galaxy Lanes (0.5 km) and African Zion Baptist Church (1.0 km).
What are some of the property amenities at Country Inn & Suites by Radisson, Charleston South, WV?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Country Inn & Suites by Radisson, Charleston South, WV?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Country Inn & Suites by Radisson, Charleston South, WV?
Guests can enjoy free breakfast during their stay.
Is parking available at Country Inn & Suites by Radisson, Charleston South, WV?
Yes, free parking is available to guests.
What are some restaurants close to Country Inn & Suites by Radisson, Charleston South, WV?
Conveniently located restaurants include China Buffet, Fujiyama Japanese Sushi and Steak House, and Cracker Barrel Old Country Store.
Are there opportunities to exercise at Country Inn & Suites by Radisson, Charleston South, WV?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Country Inn & Suites by Radisson, Charleston South, WV?
Yes, dry cleaning and laundry service are offered to guests.
Does Country Inn & Suites by Radisson, Charleston South, WV offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Country Inn & Suites by Radisson, Charleston South, WV?
Many travellers enjoy visiting Craik-Patton House (3.4 km), Governor's Mansion (5.4 km), and Charleston Baptist Temple (7.0 km).
Is Country Inn & Suites by Radisson, Charleston South, WV accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.