This is probably one of the worst hotels I have been to and seen. This company is also one of the worst. I booked a room here. When I arrived and went to my room, it smelled horribly of cigarette smoke. I did not book a smoking room. . . I didn't really check out the room because it smelled so bad and I knew I would not be staying. I went back to the reception and told them that the room smelled and that I could not stay there and that I wanted my money back. They said I would have to call the same number I booked for the reservation. So, I did. I had booked a two night stay and they gave me 1/2 my money back. I have called several times to get the balance - since it wasn't my fault I could not stay there. So far, I have gotten no where. I wanted to mention that I had booked a room through Expedia at the Oyo Hotel in Chehalis, WA too. I canceled before it was too late to be charged. Needless to say, I was charged. I have not been able to get that money back either. I will never stay at an Oyo. . .EVER!…
I booked a room at the OYO hotel in late July 2020 via online booking. When I got to the hotel, I waited in the lobby for almost 15 minutes waiting on someone to show up. Office was sweltering and not working A/C.. Finally started to check in and they REQUIRED a $ 100.00 deposit, which is ok, but they REQUIRED CASH and would not take a credit card as was accepted for the reservation. Did not have cash and was not going to run out to find the closed bank. Went to another hotel without checking in to the OYO DUMP. OYO would not refund me one penny even though I never checked in. Place is a DUMP and TERRIBLE customer service.
Beds are NOT comfortable. My bed was HORRIBLE, it felt like there was a big hole in the mattress.. It was like I was sinking in and about to slide off to the floor. I had my other family members try out the spot and they said the same thing. I attempted to sleep in the small chair to no avail. Oyo offers wi-fi. If you have a U-haul, be prepared to park along the roadside. They don't allow big vehicles in the parking lot. Our U-Haul was 15 ft. They are pet friendly. I wouldn't recommend this motel unless you're very desperate!
The place had. I’ve reviews so we decided to try it. When we got to our room, it smelled atrocious. Somewhere in that room was Mildew and mild hiding. There’s $100 deposit on top of your stay fee that you don’t get back until house keeping gives you an A-Okay. I wouldn’t usually mind that, but $100 & it wasn’t posted anywhere? No thanks. The front desk clerk wasn’t friendly and the parking is garbage. Especially if you’re traveling or hauling anything.
They are Horrible. It straight up says pets ok upon additional charge. They seen my cat in the window, freaked out the lady at the counter and the boss who looked like a REAL PECKERHEAD.Charged us 150 dollars told me I had to get my cat out of the room immediately. I have no where to go and they made me sit outside with my cat who is litter trained not loud and an all around great cat. I definitely DO NOT RECOMMEND THEM. GREAT RATES OR NOT. THEY ARE RUDE AS ALL GET UP.