The room smelled awful. The sitting room furniture was well used.we were on 1st floor & had the drain pipe for the upstairs in the wall behind the bed. So every flush, shower, running of water provided us with rushing water through pipes then the pipes would tap. Sleepless night for all. Front desk person said they would look into it. We would not stay here again.
I was going to write a bad/poor review due to numerous reasons and will explain why I decided against it. I do however, think people should know that the rooms well room was horrible. It smelled of stale cigarette smoke and sewage, I paid for the night and left without even going in all the way and without being refunded. I visited the coffee stand out front of the motel earlier, before I went to the room and was welcomed so pleasantly by the girl working. I ordered a drink and a few protein cookies which ended up being 5 months expired and the barista was so apologetic and just absolutely wonderful at trying to reassure me that they didn't know and wanted to reimburse me for them but we agreed I would just get another drink the next day equalling the price of the cookies When I arrived back at her window I told her I wouldn't be staying after all and asked if I could get the 2nd drink. When I explained why, she promised me that this was a great place and the people she worked for were really quite amazing people. She had been employed the longest of the girls at the Espresso stand and assured me that her boss's would never have anything but the absolute best for their customers and she has never heard of the rooms being anything short of comfortable and great priced. And she apologized for them, on their behalf and hers as well. She told me she appreciates her boss's and was grateful for how they have helped her. When I saw what type of Employee she was, I figured that they must be doing something right. Hotel rooms = 0 Employee's = 1 So, you have a great Barista out front with a side of compassion. She turned my negative into a positive. Well done.…
So went to timberland inn and suites in Castle Rock Washington and stayed there for our 20th anniversary.. got the jacuzzi suite. Walked in and it looked ok, it was nice and big, the we walked around and seen broken tile and mold around the jacuzzi air cooler heater vent is all grosslooks like it hasn't been cleaned in a long time mold in the jacuzzi Jets. I said something and all I got is we know we know, Will what about letting people know or even fix it.. it is not hard to fix they things and keep it all clean..
As long as you have the mind set that this is a budget motel you won't be disappointed. Motel is clean and rooms are large. Has an outdated feel with the matresses and bed spread. Breakfast consists of a box of donuts set out on a table. No elevator that we could see. Ok for an overnight stay on our way to Mt. Saint Helens.
We were in town to see Mt St Helens and to go hiking. Location was perfect since on day 1 we travelled the north side of the mt to Johnston Observatory and on day 2 we travelled the south road over to Windy RIdge. the main bedroom was quite large and very comfortable....except for the pillows, which I found to be too hard and too large. other than that it was great. the spa was perfect for 2. Lots of large towels. and the price was far below what we experience in the Seattle/Tacoma/Portland areas. I would definitely stay here again. Also very clean.