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I booked a room here for the sole purpose of getting a good night's sleep before continuing a long drive. Everything was ok until the morning when I was subject to the constant banging of a door on my floor. First I thought it was...More
Response from Julie W, Front Office Manager at The Westin Reston HeightsResponded 2 days ago
Thank you for your feedback. The most important thing is for our guests to have a relaxing experience and we are so sorry that was not achieved for you. Sleep is so important after a long sleep, and we can only imagine how...More
My father and I stayed at the Westin Reston Heights hotel back in late March, for 1 night on March 26 - March 27 during my first day of my 2 month job training down in Plaza America in Reston. While I was not there...More
The location of this hotel is exceptional for many of the key large businesses located in the Reston/Herndon/Dulles-Airport region.
The two people at the front-desk were cold and barely hospitable. In fact the man just stood there and when I went to him, asked me...More
1 Thank conradstx
Response from Julie W, Front Office Manager at The Westin Reston HeightsResponded 1 week ago
Thank you for staying with us and taking the time to provide this detailed feedback. I want to personally apologize for the welcome you received when you stayed with us. The last thing we want is for our guests to not feel the...More
Hotel was decent, bar good, food ok. Initial welcome wasn't the best, no information on any local places to see and visit.
Room was ok, but a little tired. Wifi was flakey, and carpets in the hall where looking dirty.More
Response from Julie W, Front Office Manager at The Westin Reston HeightsResponded 3 weeks ago
Thank you for staying with us and providing feedback. I want to apologize for the experience you described. I want to assure you that I will be following up with my department to be sure they are giving a warm greeting and providing...More
I stayed here two nights for a recent business trip and I was disappointed. I stayed on the 5th floor (528) and the carpeting in the hallways was very badly stained as well as in my room. There were water marks on the ceiling and...More
Thank Deborah L
Response from Julie W, Front Office Manager at The Westin Reston HeightsResponded 8 June 2018
Thank you for taking the time to provide this detailed feedback. I will be passing it along to upper management to be sure it is addressed. I am glad to hear you enjoyed our close proximity to places around us. We hope to...More
Response from shopgirlblonde | Reviewed this property |
The rooms have a mini bar fridge that is no longer carrying a mini bar assortment. It is functional for small items. It does not keep any frozen items. There are ice machines available. Each room we stayed in had a wet bar... More
The rooms have a mini bar fridge that is no longer carrying a mini bar assortment. It is functional for small items. It does not keep any frozen items. There are ice machines available. Each room we stayed in had a wet bar with a sink so one could chill items in the sink with ice. Hope that helps.