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Hotel Cleopatra Palace

Avenida De Las Americas Playa del Camison, 38660 Playa de las Americas, Arona, Tenerife Spain
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Traveller (2936)
360
Panoramas (37)
Room & Suite (451)
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About

#13 of 55 hotels in Playa de las Americas
Location
Cleanliness
Service
Value
Travellers' Choice
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Aerobics
Airport transportation
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Minibar
Flatscreen TV
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
Romantic
Languages Spoken
English, French, Russian, Spanish and 3 more
Hotel links
Special Offer:BEST PRICE ONLY ON OUR OFFICIAL WEBSITE

Location

Avenida De Las Americas Playa del Camison, 38660 Playa de las Americas, Arona, Tenerife Spain
Name/address in local language
Hotel Cleopatra Palace
4,180Reviews697Q+A100Room tips
Traveller rating
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sally h wrote a review 16 Mar
14 contributions2 helpful votes
First stay here since Pandemic hotel is now looking quite tired in the rooms, but understand there will soon be a refurb. However room was clean and functional, staff very nice and house keeping good. We stayed half board, food was quite bland not enough variety especially at dinner and very repetative each day. Would have liked tea/coffee making facility in room being a typical Brit! However we enjoyed our stay. Reception staff excellent as was the lady on the information desk for tours. If you go you must see the History of music show next door in the pyramid it was excellent
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Excellent location right on beach front
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded yesterday
Dear Sally, Thank you very much for posting your honest review. We hope you have enjoyed your stay. As you have mentioned, we will soon carry out important refurbishment works in the rooms and common areas. Together with this, we will implement a new, varied and dynamic gastronomic offer that, I am sure, you will love. We hope to have the opportunity of showing you these and other innovations on a future stay. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Helen Ottaviano wrote a review Mar 2022
Hinckley, United Kingdom22 contributions35 helpful votes
Hotel's Favourite
Just returned home following a week at the Cleopatra palace Hotel. What can I say other than we had a fabulous stay, the rooms are really big and the bed was huge and so comfortable. Had a pool view room and we were never disturbed by noise , the patio doors shut out any outside noise. The staff were all so friendly and accomodating.The hotel is literally on the beach and so close to bars restaurants and shops .Had a late flight home and were offered use of a courtesy room to shower and change which was great.Breakfast choice is plentiful , just wish there were more tables outside as we enjoyed eating our breakfast Al fresco on the 2 occasion we managed to get an outside table. We will definitely be coming back to the Cleopatra . Helen and Stef Ottaviano.
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Date of stay: March 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
11 Helpful votes
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded 29 Mar 2022
Dear Guests, Thank you very much for your detailed and positive review. I am glad to know that most of our services have been up to your expectations. Hopefully we will have the pleasure to welcome you again in future visits to south Tenerife. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Monica N wrote a review 16 Mar
Edinburgh, United Kingdom37 contributions61 helpful votes
Love this hotel and hope to be back once it re-opens after the refurbishment. The staff are so friendly and nice. We upgraded to a pool room for the last few days which was fantastic. We didn't notice loud music that has been mentioned in other reviews.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded yesterday
Dear Monica, We also hope to welcome you back after the refurbishment. We are sure that you will love the new concept. Ad the best of all is that the same team will be attending you. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adnats wrote a review 13 Mar
Huddersfield, United Kingdom58 contributions76 helpful votes
We loved our stay at Cleopatra Palace, yes it’s dated in places but still perfectly situated for a fabulous holiday. We were greeted with a glass of fizz at reception and then walked to our room. Everything you needed was there for a comfortable stay. We were given cards to get beach towels which was a nice touch. We went bed and breakfast and it was absolutely fine, lots to choose from and a fresh omelette station. Our room was close to the Hard Rock Cafe and the noise never bothered us. All in all a fabulous holiday. Good luck for the refurb and we will be back
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded yesterday
Dear Adnats, Thank you very much for posting your lovely review. We are happy to know that you have enjoyed your stay at Hotel Cleopatra Palace. As you may know we will soon start major refurbishment works in our rooms and common areas. I am sure you will love the new lay out. We hope to welcome you back again soon. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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101cain wrote a review 06 Mar
Sunderland, United Kingdom89 contributions49 helpful votes
+1
Beautiful hotel lovely friendly staff good food lovely room with a pool view can’t wait to see it when refurbishing is finished definitely will return right on the beach east access for disabled travellers right in the centre of Tenerife easy fir shops bars & restaurants
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Lots of sun beds not much entertainment that could be a lot better and more people would stay in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded 1 week ago
Dear Guest, Thank you very much for posting your kind review. We are really glad to know that you have enjoyed your stay at Hotel Cleopatra Palace and we hope to welcome you back again soon after reopening. We are sure you will love our new rooms and F&B offer. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Augusta_Kal wrote a review 01 Mar
Lisbon, Portugal2 contributions1 helpful vote
Have stayed in this hotel with a small baby and would not agree that this hotel is family friendly. Few points which we did not enjoy during our stay: - NOISY&LACK OF ORGANIZATION: Booked a room with a pool and received it just in front of the Hard Rock Cafe where concerts at 10pm starts every night. Asked to change but they did not have same type of room so we had to go downgrade. Calm place and baby sleep was a priority for us. During our stay no one from reception even tried to change a room. At the end of check out, because we were moved to cheaper room we had to discuss and request the partial return. No initiative on the staff side to organize smoothly. At the end, the room that we received had no sun in the balcony, so our baby could not enjoy the private pool. Besides rooms should have better soundproofing. The building and its consept is beautiful, but whatever happens on the first floor is heard on the last floor rooms. - LACK OF PRIVACY: Cleaning ladies ignore signs "Do not disturb" and enters the room. It happened for us for several days. Also room service was opening doors with no request on our side while I was breastfeeding. Opening doors and telling that they brought water which we did not request. While people passing and can clearly see room while doors are open. Restaurant staff is great, food is good, wide choices for breakfast and dinner. Beds are very bad, mattress should be replaced. Location is amazing. Suitable more for couples not families with small children, otherwise investment in soundproofing is a must.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded 1 week ago
Dear Augusta, Thank you for your review. We are sorry to know of your disappointment. I would like to start by clarifying that Hard Rock Cafe closes at 11pm, which is a very discreet hour for a holiday area like Playa de las Américas. When you expressed your concerns about the noise, we offered you the only room we had available, given the high occupancy levels of this time of the year. We are sorry to hear that your dont distub signs haven´t been respected by our cleaning staff. We will make sure to reinforce this point with our Housekeeper. Please, accept our deepest apologies for the inconveniences. In spite of your negative experience, we welcome hundreds of children every year and they and their families keep returning to our hotel, even when they are grown adults, due to the fond memories they have created over the years. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David M wrote a review Feb 2024
2 contributions
Another wonderful week at my HAPPY PLACE. Hope it isn't closed too long for refurbishment so we can return in the not too distant future. Staff are all amazing and nothing was too much trouble. The breakfasts were really delicious and you are spoilt for choice as there was so much to choose from.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded 2 weeks ago
Dear Guest, Thank you so much for your positiveness and kindness. We also hope to have the chance of welcoming you back again soon. I am sure you will love our new rooms and gastronomic offer. Warmest regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jon c wrote a review Feb 2024
Cuffley, United Kingdom11 contributions11 helpful votes
Now in desperate need for returb , plus the noise at night is an absolute joke from new bar next to hard rock that goes on till midnight , our room was like a disco we could sing along …food ok same as it was 10 years ago …pianist same as was 10 years ago
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded 2 weeks ago
Dear Mr. Clowe, Thank you for your review, although instead of posting it here, given that you are still staying at our hotel, we would have preferred you to come to our Front Desk and report your issues, so we can do something about them We have, in fact, been trying to contact you since you posted this review, but without success. Not informing us of any problem but expecting us to solve it anyway is completely impossible. so, if you wanted to accept a piece of advice, I would suggest you report any issue to the staff members who are here 24 hours for you, and you will be surprised with the results. I hope you enjoy the rest of your stay. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrea wrote a review Feb 2024
Puerto Del Carmen, Spain27 contributions7 helpful votes
Breakfast good. Plenty to please everyone. We enjoyed guessing who wrote and sang the piano players tunes. Pool area poor. Never went once. A whole lot of pretend Roman columns around the pool and far too many steps up to it. Row after row of closely placed sunbeds and I got the feeling that all they want is the pool area near and tidy and no one in it to destroy the symmetry. Hotel needs to remove all those silly lamps and columns. And you can’t use the pool before 9am. Not four star! Toilet paper poor too. Ask for a room far away from the Hard Rock as the sliding doors are single glaze. No green credentials made known. I like to re-use towels but no place in bathroom to hang them. I didn’t want room cleaned but they went in anyhow. Not four st behaviour. Location is superb with a safe short beach and great walks outside the front door.
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Date of stay: February 2024Trip type: Travelled as a couple
Room Tip: Ask to be far away from Hard Rock Cafe. Noise terrible. It does stop around 11/11.30.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded 3 weeks ago
Dear Guest, Thank you for your review. We are sorry to know that our architecture has been so disruptive for you. Each room is provided with a green card where we explain the use of the towels/sheets, frequency of cleaning and how you can make changes on this to adapt our service to your needs or preferences. In case of hesitation you can also contact any of our Front Desk members, who will be pleased to give you advice if needed. Later this year we will carry out major renovations in our rooms and common areas. I am sure you would love the new design. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mrpercy wrote a review Feb 2024
Derby, United Kingdom4 contributions2 helpful votes
On arrival I was surprised to see how out dated the decor and surroundings in the hotel were. I booked a upgraded room with a plunge pool, thinking it would be like a hot tub on the patio, but no it’s a big pond filled with freezing cold water that doesn’t warm up due to the lack of sun. Then let’s look at the hotel it’s advertised as a four star 😀 maybe when it was built. Ok now let’s talk about food . Food is ok for a 3 star hotel same old same old every day. Something I do need to say about the room is please be very careful on the balcony’s heavy due in the night resulted in me slipping on the tiles and taking a heavy fall resulting in a lot of bruises. Re the plunge pool .. I complained to be told they are not heated and they would move me to a room with full sun 😀 didn’t happen I would not recommend this hotel
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Alejandro Crespo, Director General at Hotel Cleopatra Palace
Responded 3 weeks ago
Dear Guest, I am really sorry to know of your disappointment. Our superior rooms with private plunge pool are situated on the top floors of our three buildings, which means they are hit by the sun at different hours depending on its location. I am sorry to see that, in this case, you didn´t get as much sun as expected. We offer a wide range of products every morning on our well valued breakfast buffet. There are more than 130 products on offer each morning so we could say we cater for everyone. I regret that this wasn´t the case for you. Please, accept our deepest apologies for the inconveniences. Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
R 2,811 - R 5,113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cleopatra hotel tenerife, hotel cleopatra palace, cleopatra palace tenerife
LOCATION
SpainCanary IslandsTenerifeAronaPlaya de las Americas
NUMBER OF ROOMS
431
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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HOTEL CLEOPATRA PALACE - Reviews & Price Comparison (Playa de las Americas, Spain) - Tripadvisor

Frequently Asked Questions about Hotel Cleopatra Palace
Which popular attractions are close to Hotel Cleopatra Palace?
Nearby attractions include Magic Lounge Club (0.10 km), Piramide de Arona (0.09 km), and Playa de las Vistas (0.5 km).
What are some of the property amenities at Hotel Cleopatra Palace?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Hotel Cleopatra Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Cleopatra Palace?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Cleopatra Palace?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Cleopatra Palace?
Conveniently located restaurants include Thai Botanico, ARDI, and Ganges Tandoori.
Are there opportunities to exercise at Hotel Cleopatra Palace?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Hotel Cleopatra Palace have airport transportation?
Yes, Hotel Cleopatra Palace offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Cleopatra Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Cleopatra Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Cleopatra Palace?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Catalan.