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Cleopatra Palace Hotel

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Traveller (2161)
Panoramas (37)
Pool & Beach (261)
Certificate of Excellence


Certificate of Excellence
A beachfront hotel of classic elegance in a fantastic setting right on the world-famous Playa de las Americas in Southern Tenerife, it offers guests comfortable rooms with antique Roman touches, spa relaxation with thalassotherapy and perfect tranquility.
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Property amenities
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Free High Speed Internet (WiFi)
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Good to know
Centrally Located
Hotel links
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Hotel deals


Full view
95Great for walkers
Grade: 95 out of 100
108Restaurantswithin 0,5 km
19Attractionswithin 0,5 km
3 505Reviews
2 542Photos
100Room tips
Traveller rating
  • 1 805
  • 1 140
  • 375
  • 112
  • 74
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Popular mentions
Mixed review of this hotel. Positives that the staff are friendly and helpful, the location to the beach and a good selection at breakfast too. Conversely the negatives do impact the review. Dated rooms with small TVs; limited plugs; noisy from the hotel and from the Hard Rock
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Hotel's Favourite
We go to this hotel very often and class this as our second home The staff treat you like family On arrival they welcome you with open arms and offer you a drink (champs) or orange juice which is so welcome after a journey You can order a kettle and hire a fridge which is ideal
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded 16 Jan 2019
Dear Guest, Let me thank you very specially for taking the time to write such a long review and for sharing your satisfaction with us here on TripAdvisor. I´m very pleased to know that you have enjoyed most of our services and staff attention. I will make sure to pass your congratulations to all the staff members and teams you have mentioned, as I am sure they will be more than happy to know of your satisfaction with their service. I hope to have the chance to welcome you again in future visits to the island, hopefully with a better holiday end than this time. Warmest regards,
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The staff were so friendly and helpful. We couldn't get a late check out but they held our bags for us and had a room we could use for half an hour later in the day to freshen up before we left for the airport. Buffet breakfast offers loads of choices (the waffles were so
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded today
Dear Guest, Thank you very much for your comments and suggestions. I am glad to know that our services and attention have been up to your expectations. Let me please clarify that we do not have an indoor pool, although there is a sea-water pool at our SPA, which access has a charge of 16 euros per person. I will verify that the information provided on TripAdvisor is accurate and reflects the services we offer. I will be really pleased to welcome you again in future visits to the island. Warmest regards,
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I read all the reviews on trip advisor before booking....BUT this hotel is dated, leaking ceilings with buckets, dark and dingy. The pools are just concrete lumps, the water cold, no music or atmosphere. The food is dire! The only good thing going for it is the location but hey
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded today
Dear Guest, Thank you for sharing with us your disappointment. I won´t conceal the astonishment that your words are causing me and I am glad to see that most of our visitors and reviewers think differently. Of course we know we can not please everyone, but we don´t often read such negative reviews about our service, facilities or food. In all cases I hope I had known of your disappointment before you left, as I am sure we would have been able to do something to improve the quality of your experience with us. Best regards,
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Great hotel , great location right on the beach , pool is good and well maintained, amazing breakfast , in the center of everything such as pubs restaurant shops , I highly recommended, i definitely come back !
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Response from Alejandro C, Director General at Cleopatra Palace Hotel
Responded today
Dear Guest, Thank you very much for your kind comments and high rating. I am glad to know that your stay has been so pleasant. We hope to have the chance to welcome you again in future visits to Tenerife. Warmest regards,
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Album Categories
All photosTravellerRoom & SuitePool & BeachDining Family and Play Areas
Not keen on bed and bathroom together
Professional photo exclusively commissioned by TripAdvisorCleopatra Palace Hotel
The Presidential Suite at the Cleopatra Palace Hotel (Mare Nostrum Resort)
We had roof top plunge pool room overlooking the pool . The shower was in the bath . Might be worth E mailing them direct regarding any walk in showers . They are all very helpful
1 vote
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Dear Dbalogon, Not on the beach, but you can request it in the room. Best regards.
0 votes
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Dear Nahid, I suggest you to contact with our booking deparment ( which you can do through our web page if you wish) and they will give you all the information you need about rooms. Tripadvisor does not allow us to give our web site details here, but you can easily find it in internet just looking for Mare Nostrum Resort. Best regards,
0 votes
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Dear Cantwaitforthenext, We have plunge pools on the top floor but no jacuzzi. Best regards.
0 votes
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Dear Tucker M. There are 2 bars: Bar Hall 17.00 h. a 24:00 h. and Snack bar piscina 10:30 h. 18:30 h. You can also go to the other bars that are in the Resort. Best Regards.
0 votes
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"Beach-facing rooms might be quieter"
"Main building has a lot of noise at meal times. Check room layout"
"Don't accept rooms that get no sun"
"Close inner door to block out noise from lobby."
"Avoid 7204 or any room over-looking the Mediterranee Hotel. Very noisy"
US$130 - US$231 (Based on Average Rates for a Standard Room)
cleopatra hotel tenerifehotel cleopatra palacecleopatra palace tenerife
SpainCanary IslandsTenerifeAronaPlaya de las Americas
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