Iberostar Selection Jardin del Sol Suites
Carrer Huguet des Far, S/N, 07180 Santa Ponsa, Calvia, Majorca Spain
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 22/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Jardin del Sol Suites
Updated 22/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 34 in Santa Ponsa
Location
Cleanliness
Service
Value
2022 Travellers' Choice Best of the Best
"The Iberostar Selection Suites Jardín del Sol hotel is perfect for couples who wish to explore Majorca. Located in an exclusive setting looking out over the sea at Costa de la Calma, the Suites Jardín del Sol hotel offers an array of experiences for couples that are in love or that want to fall in love. The 261 rooms of this hotel are suites that include a whirlpool bath and many of them feature spectacular sea views and also have a private pool. The Star Prestige service also grants access to a VIP zone featuring a spectacular pool with hammocks hanging next to the water, an exclusive bar, solarium with sun loungers and Balinese beds, armchairs with a perfect lookout to watch the sunsets and direct access to the sea. And if that wasn’t enough, the Suites Jardín del Sol hotel has a complete SPA Sensations, free Wi-Fi, an All Inclusive accommodation type (optional), two pools, golf course nearby, fitness room, entertainment workshops for adults, two restaurants and two bars with the best ambience... a bit of everything recommended for guests over 16 years of age. “Wave of Change” is a pioneering initiative from Iberostar group to reduce the use of plastics, to promote responsible consumption of seafood and improve coastal health."
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Taxi service
Wifi
Pool / beach towels
Pool with view
Adult pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Diving
Aerobics
Entertainment staff
Evening entertainment
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Full body massage
Head massage
Massage
Steam room
Adults only
Baggage storage
Concierge
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Minibar
Flatscreen TV
Bath / shower
Telephone
VIP room facilities
Wardrobe / wardrobe
Wake-up service / alarm clock
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Green
Languages Spoken
English, French, Spanish, Catalan and 2 more
Location
Full view
77Somewhat walkable
Grade: 77 out of 100
38Restaurantswithin 0 km
7Attractionswithin 0 km
Contact
Carrer Huguet des Far, S/N, 07180 Santa Ponsa, Calvia, Majorca Spain
Name/address in local language
Getting there
Car HireSee all Santa Ponsa car hire
3249Reviews517Q+A100Room tips
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We really enjoyed our week here beds are best we ever slept in. House keeping work hard and it shows place is spotless . There is a vast choice of tasty food so we always found something to our liking. If you want a comfortable relaxing hotel in beautiful location this is it. Loved it also has indoor pool and spa. The water fountains on each floor and a room fridge are an excellent add on. We found the staff pleasant but a special mention must go to Ivan a young man who works tirelessly and always had as smile for everyone in the pool bar hope management let him know how much we appreciated his service a genuinely nice young man .always lots of sun loungers and loved the cabanas ! We will definitely return just what we needed after the 2 years we have all been through.
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
+1
Hotel's Favourite
This was our first holiday since 2019 and we could not have picked a better destination. We booked Star Prestige and All Inclusive and it was our intention to do nothing other than lounge by the pool and drink cocktails. We managed this with ease! We arrived after a fraught journey made more difficult by being let down with the special assistance we had booked in advance and by the time we got there, my partner was in medical difficulty and we needed a private space where this could be sorted. Our check in was not for another 3 hours but I cannot fault the staff at all once they had understood that this medical issue needed more than a seat in reception and a glass of water as they took us to the nearest room that was available and let us have the use of it for 15 minutes or so that we needed to sort the issue. Adama and Carmen were especially supportive with this. Reception were also only too willing to assist in printing out the documentation for us needed to get back home (James and Carmen). In general, all the staff were pleasant and efficient and very very helpful. We were eventually allocated 2619 which is pretty far away from anything, in fact the last room and was a corner suite. We were more than happy with this. The room was an excellent size, absolutely spotless and the facitlities were more than adequate for us. It was well equipped and I became obsessed with the smell of the handwash which was divine! We also had a stocked minibar and there was a bottle of fizz on ice and 2 glasses waiting for us. The view from the balcony was stunning. Food - we were AI and everything was in the buffet restaurant located on 4th floor. They set up vague meal times for you at check in - breakfast between 8.30 and 9.30am for us, dinner between 1 and 1.45 (although we didn't tend to go for dinner as we were stuffed from breakfast still and quite happily settled on sunbeds) and tea between 6.30 and 7.30pm. These were the times we chose out of the offers and it is done to manage the amount of people in the restaurant at any one time in mind with safe distancing and general covid precautions. The food was excellent and there was a huge variety to choose from at all mealtimes. It was hot, well presented and the staff were forever cleaning the area, changing over the utensils and replenishing the food stocks. Even the fussiest of eaters would fnd something to eat. My only thing was that perhaps the various meats were not as well cooked as I like them. I won't eat anyting if it looks like it might be capable of still mooing, oinking, baahing or clucking and sometimes the sausages looked very questionable! There is a one way system round the area that is easy to follow and the tables have been set up socially distanced. We picked the same table for every meal inside and it is amazing how quickly the staff get used to you and what you drink etc. The absolute star character in the restaurant is Fernando. On his day off we really missed him. He has a great personality and chatters with all the guests. As he has been there 31 years I think he likes his job! Drinks - well we decided to work our way through the cocktail menu and over the course of the week sampled all of them and some of them more than once. The bar staff were very efficient and in particular Toni, Pedro and Kiko. Toni remembered our drinks preferences and was always happy to bring them out to the pool. Pedro remembered our names from the very first time we met him and Kiko was just so friendly and chatty. Covid - this hotel cannot be faulted for their covid measures in place. Everything is spotless and the staff were forever cleaning things down, regularly replacing things and all staff wore masks at all times. All guests had to wear masks in all public areas except when laid on a sunbed, eating or drinking , in the pool and of course on your own balcony or room. There were handwashing and hygiene stations everywhere and instructions regarding using them, even before/after pressing the lift button. The Housekeeping staff deserve the highest praise for this and also for cleaning of our room every day, sometimes twice. Location - set a little up the hill outside Santa Ponsa, it is quiet and has breathtaking views over the bay. All rooms have sea views. You can walk into SP itself in about 15/20 mins but we didn't bother. This is the first hotel ever where I have spent the entire duration of a holiday without leaving it once such was the quality. Negative points - there was a lack of information available. Normally there are details in rooms giving instructions about pool towels, maps of the place etc but there was none of this and in fact it was very difficult to find out anything. To see a drinks/snacks/bar menu everything was barcoded that you had to scan. That is great if you have a smartphone but not so great if you don't. I get why it has been removed from rooms but there is nothing to stop something laminated being attached to a wall in the room. Our last night was thoroughly spoilt and this was not really the fault of the staff in any way but they did not have the resources to deal with it. At 00.40am on our final night as we were due to be getting up at 6am to leave to go home, our entire row was woken up by a new arrival middle aged man who had overdone it on the all inclusive alcohol and decided to be singing and shouting at the top of his voice. Unfortunately, he had moved into the room next door to us. I was one of many guests who went out to ask him to be quiet. As he was in the next room to us, unfortunately me and my partner were then subjected to a filthy torrent of racist, sexist and homophobic abuse that carried on for approx 20 minutes until he eventually staggered into his room to throw up (which I did think he was going to do over the side of the fire escape stairs). My partner did call reception and they could actually hear this man (he told us his name was Richard from Holland) and said he would sort it. He never arrived to sort it. We found out that it was because he was on his own and we were too far away. Sherriff did ring us back later to see if we were ok. I was fine but my partner was very upset and intimidated by him and the pure vileness of the things he repeatedly said to us. Seeing Sheriff the next morning at reception, he did explain there was little he could do except if the man had continued he would phone the police. It wasn't the issue about the noise so much, it was the fact that this man could verbally abuse in a racist, sexist and homophobic manner with no consequences. This is not what we expected in this establishment as it was generally excellent but that one incident did leave a sour taste. Staff cannot legislate for a man who becomes aggressive and abusive to 2 female guests when he is drunk but they could maybe review how they would deal with such incidents as this if they occur in the future to anyone as unfortunate as us. 100% we will be returning as this is one of the best hotels I have ever stayed in in Europe. ps: i would have uploaded more photos but for some reason, even though they were the right way up on my screen, when uploaded to TA they were upside down!…
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Date of stay: September 2021
Value
Rooms
Service
Room Tip: try and get one of the rooms ending in 19 as they are conrer rooms and are slightly bigger
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4 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Selection Jardin del Sol Suites
Responded 08 Oct 2021
Dear guest, We would like you to know that it has been an honour for us to have served you both at our 4-star establishment in Mallorca and we appreciate the time taken to you for sharing your review. It is with great pleasure to receive such a positive assessment of our hotel and we are grateful for your kind words regarding our remarkable team here. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Furthermore, we are deeply saddened to read about the situation. At Iberostar we do not tolerate any form of discrimination, the well-being of our guests is truly of utmost importance to us and we do everything we can to ensure this, following strict protocol. We will pass on your comments to the correct departments for their serious consideration and we apologise for any inconvenience caused. Lastly, we look forward to having the opportunity to serve you again at our establishment so we can indeed surpass this experience and we thank you for your helpful feedback. Until then, we wish you the very best. Kindest regards, Quality Manager, Iberostar Jardin del Sol Suites
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It was our first stay in this hotel. The location isn't too far from the airport - up to an hour. The view from the hotel is truly amazing. The area is beautiful and quiet. Pros: - The standard suites offer a lounge area with a jacuzzi/bathtub inside with a view of the ocean, and a separated bedroom - The beds are comfortable - The buffet/restaurant offers a tasty selection of paella, grill, pizza, vegetables, salad, dessert, juices, beers, and sangria - Entertaining workshops and evening shows - Toiletries are in large bottles, so we would never run out - Romantic and calm gateway for adults without big families or children Cons: - Some of the sunbeds had bird poop on them because of gulls flying around - Reception can take some time to answer or follow a request when they're busy, so would advise having some patience - The bar doesn't provide straws, so would advise bringing your own, so that you can stir your alcoholic drink or sip comfortably without ice coming in contact with your teeth if you're sensitive - We could see and hear our next-door neighbours on the terrace, so didn't use it as much. Feels like you're in someone's space The major downside for us though: On one occasion, the housekeeping walked into our bedroom, which was unpleasant for us as we had made ourselves comfortable. We didn't hear a knock or announcement, so it was confusing to us as to why housekeeping had let themselves in without checking if we were in. On another occasion, we decided to make use of the jacuzzi in the suite that is almost situated across the room's entrance door. Two steps in and one would see the jacuzzi. So, after the first occasion, we purposely hung the door hanger to address that we didn't want to be disturbed AND locked the door. However, someone let themselves in and stood in the frame by the door. Mind, we didn't ask for room service or anything. We immediately asked the person to shut the door as I wasn't dressed. We reported it to the reception. We were hoping to receive clarification from the reception but were left in the unknown as we didn't receive a follow-up. During our checkout, we mentioned the incidents. However, the personnel wasn't responsive. It seemed like an effort to right the wrong wasn't made. More attentiveness and portrayal of care would have been nice. Personally, especially for me as a woman, such an incident is unacceptable. It created a feeling of constantly being walked in on. Although the location and food were beautiful, we probably wouldn't stay here again due to concerns around security and privacy.…
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Date of stay: April 2022
Value
Cleanliness
Service
1 Helpful vote
Helpful
Our fourth holiday here, and we will be back again. One of the main reasons being the staff, they are friendly and professional and ensure our stay is everything we expect and more. Restaurant tip top food delicious and catering for all tastes. We were in Star prestige so room was spacious, clean , with amazing view. And what’s more clean fluffy white towels twice daily. Can’t praise it enough , thoroughly recommend you give it a try . Thanks javier guest service
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Selection Jardin del Sol Suites
Responded 4 days ago
Dear Julie, First of all, we would like you to accept our appreciation for the loyalty you have shown us by returning to our hotel for your most recent holiday. We have treated your description as a success story and your comments show that we are on the right track with our numerous efforts and our attention to detail. We would like to thank you once again for your kind review and will be delighted to welcome you back to our hotel again soon. Best Regards, Quality Manager Iberostar Selection Jardin del Sol Suites
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+1
Just returned from a 10 night stay with my partner (we are aged 28/29) and we couldn’t have imagined staying at a nicer or better hotel! As soon as you walk in to the lobby you get a glimpse of the beautiful sea views, the whole place is incredibly clean and it also smells really nice! All of the staff here are absolutely lovely and cannot do enough for you which really does make a positive impact when on holiday. We were blown away by the facilities here too, on our first day we noticed they had paddle boards so we asked how much it would be to rent a paddle board and we couldn’t believe it when they told us it is free to go out on one! They also run a kayak tour and different activities all throughout the day such as; Pilates, paddle yoga, normal yoga, aqua fit, cocktail making, the list goes on.. We went half board so we got breakfast and evening meal and the food was delicious. There was a great variety to choose from, everything was great quality and kept piping hot. The food was regularly checked on by staff to ensure quality and was completely fresh especially when some of the items are cooked to order. We have stayed all inclusive/ half board before and this hotel has the best all inclusive food we’ve ever had. They have ice cold water fountains all over the hotel so you can fill your water bottles too. I’d also like to mention about the cocktails here.. wow! They are soooo good! I’d definitely recommend getting yourself a frozen daiquiri. If you are all inclusive the cocktails are free, but hardly expensive if not. The location is excellent, everything you would want is at the hotel regardless especially with it being right by the sea with several different access points to the sea for swimming and all the activities they offer, however you can take a 1KM walk to Santa Ponsa main beach or just take a short walk from the hotel and find lots of bars, restaurants and shops. We absolutely loved it here and will definitely return!!…
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Date of stay: June 2022Trip type: Travelled
2 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Selection Jardin del Sol Suites
Responded 4 days ago
Dear Steph, We would like first and foremost to thank you for choosing Iberostar for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home from home. Thank you for sharing this positive feedback and we hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Selection Jardin del Sol Suites
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This is a lovely hotel in a great location. The Superior Suite we had was fantastic. very spacious and the terrace with the hot tub, balinese bed and sunbeds and all the staff were excellent. Food choice great. Would definitely come here again.
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Review collected in partnership with this hotel
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Selection Jardin del Sol Suites
Responded 4 days ago
Dear guest, Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed your stay at our establishment and we hope to welcome you again in the future. Best regards, Quality Manager Iberostar Selection Jardin del Sol Suites
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As we entered the reception we were both taken aback by the view of the bay. We had a reasonably good flight and the taxi to hotel was perfect. We were both welcomed and asked if we had breakfast and were told we could go for breakfast and then check in. The restaurant overlooking the bay was perfect. The service throughout the three day stay was excellent. The room was clean and the bed was a dream to sleep on. Only criticism was the lifts slightly unpredictable.
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Date of stay: June 2022Trip type: Travelled
Room Tip: Go for prestige
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3 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Selection Jardin del Sol Suites
Responded 5 days ago
Dear David, We are delighted to read this comment and hear that you had a great time at our hotel. Please come back and see us again in the not too distant future. Best regards, Quality Manager Iberostar Selection Jardin del Sol Suites
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Just had a wonderful week in this Hotel absolutely perfect the staff are wonderful and cannot do enough for you Special mentions to Fernando, Mandi, and Ricardo and also the gentleman Felipe in reception Looking forward to coming again
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Date of stay: June 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Selection Jardin del Sol Suites
Responded 5 days ago
Dear Julie, We were delighted to read this positive assessment after your holiday at our Iberostar Hotel, please come back again soon. Kind regards, Quality Manager Iberostar Selection Jardin del Sol Suites
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Just want to say muchas gracias to you all the staff especially Javier, Ricardo, Mandi, fernando, Ivan, rav the bar staff and waiter waitresses who made our stay all the better. They and others couldn’t do enough for you, always smiling and having a laugh with you which makes the difference. The hotel was spotless and clean, everyday the room cleaned, clean towels. Adults only is the way forward, so relaxing and peaceful. Great scenery as we had sea view so waking up to it each morning was just awesome. Great location only a 10 min walk into town. The food was the best I have had on a half board. Everyday a variety, fresh and different theme. I cannot fault this hotel, had an amazing time and will def be back! You will not be disappointed. Until next time have a great summer to all the staff. Adiós, nos vemos pronto. Tash…
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: Sea view room all day.
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2 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Selection Jardin del Sol Suites
Responded 5 days ago
Dear guest, We would like to thank you for choosing us for your holiday and we are very honoured to know that we have lived up to your expectations. We will be delighted to have the pleasure of your company again in the not too distant future. Regards, Quality Manager Iberostar Selection Jardin del Sol Suites
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We celebrated our wedding anniversary and we couldn't have decided better. Wonderful views , and the premium rooms are just 🤩🔥 Good food , nicer service and very good entertainment at night . Adults only , so perfect also for a little parent escape ...
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Date of stay: June 2022Trip type: Travelled
2 Helpful votes
Helpful
Response from Iberostar Hotels and Resorts, Other at Iberostar Selection Jardin del Sol Suites
Responded 1 week ago
Dear Andreea, We appreciate the time you have taken to write this review after your visit and the positive feedback you have shared. We look forward to welcoming you again, very soon. Regards, Quality Manager Iberostar Selection Jardin del Sol Suites
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PRICE RANGE
US$190 - US$286 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar jardin del sol, iberostar santa ponsa, jardin sol santa ponsa, jardin del sol majorca
LOCATION
SpainBalearic IslandsMajorcaCalviaSanta Ponsa
NUMBER OF ROOMS
260
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Claim Your Listing Frequently Asked Questions about Iberostar Selection Jardin del Sol Suites
Which popular attractions are close to Iberostar Selection Jardin del Sol Suites?
Nearby attractions include The Crown (0.3 km), Poundstretcher (0.3 km), and The Square Santa Ponsa (0.3 km).
What are some of the property amenities at Iberostar Selection Jardin del Sol Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Iberostar Selection Jardin del Sol Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Jardin del Sol Suites?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Iberostar Selection Jardin del Sol Suites?
Yes, street parking is available to guests.
What are some restaurants close to Iberostar Selection Jardin del Sol Suites?
Conveniently located restaurants include Il Vivo Italian Urban Style, Restaurante Grill Manolo 's, and El Jardin.
Are there opportunities to exercise at Iberostar Selection Jardin del Sol Suites?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Iberostar Selection Jardin del Sol Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Jardin del Sol Suites offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Iberostar Selection Jardin del Sol Suites?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Catalan.
Are there any historical sites close to Iberostar Selection Jardin del Sol Suites?
Many travellers enjoy visiting Sa Llotja (15.8 km) and Consolat de Mar (15.9 km).