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Holiday Inn Houston SW - Sugar Land Area

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11160 Southwest Fwy, Houston, TX 77031-3602
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (45)
Room & Suite (17)
Pool & Beach (3)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Houston SW - Sugar Land Area
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#505 of 602 hotels in Houston
Location
Cleanliness
Service
Value
Our newly renovated Holiday Inn(R) Hotel promises a warm welcome, efficient check-in and upgraded amenities. Our property offers travelers easy access to the best of Houston and Sugar land, so you can travel beyond the area with ease. Hosting an event is a breeze since we offer over 6,800 square feet of flexible meeting/banquet facilities. If you need a space to prepare for an event or finish paperwork, take advantage of our 24 hour Business Center. Southern hospitality meets sophisticated cuisine at our full-service App8ite Bar and Grill which features a daily happy hour and chef special. At night, enjoy exercising at our onsite fitness center or take a dip in sparkling indoor and outdoor pools. We hope to welcome you soon!
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Hot bath
Outdoor pool
Restaurant
Snack bar
Vending machine
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shared lounge / TV area
ATM on site
24-hour front desk
Dry cleaning
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Vietnamese
87Reviews1Q+A19Room tips
Traveller rating
  • 14
  • 21
  • 10
  • 9
  • 33
Time of year
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Kam H wrote a review 05 Jun
Prairie View, Texas3 contributions
Let me start off with the cliche saying of, “If I could rate this hotel 0/5, I would.” Our first room had a door that didn’t lock properly & could be pushed open. We are women so we wanted the door to properly lock & latch. We went down to tell the fd, the lady said she would send someone up. 30 minutes go by so we go back to ask about the door. The lady says, “You need to give us some time.” We went up to wait another 30 minutes making the total an hour. We go down & inquire, a new lady is there & rudely says that she just got here so she doesn’t know anything. We ask for a new room. Firstly, the a/c doesn’t work but we knew we wouldn’t get any help that night & we were already tired from waiting an hour for someone to come by. Our room type was also switched to a 2 bed & there was only 1 comforter. The next day we ask if maintenance can swing by to check the a/c out. We come back 7 hours later w/ no change. We unfortunately had to ask the rude lady from last night if there was a way we were able to reset it ourselves, she replied that she would just send maintenance. We also asked for another comforter, she said a hsk would come up. 2 hours later, no maintenance, no comforter. We call (finally got an answer since the phones had been off the night before) & she said hsk left the comforter at the fd... So you felt no need to tell us to come by to pick it up instead? We were too frustrated to even ask about maintenance again. She also listens to music out loud & will purposefully ignore you if you walk up. Also beware that if the fd mishears your room # when you ask for a new key, they will give you a key to someone else’s room. So if you choose to stay here please latch your doors b/c anyone can get a key to any room, no ID or last name required. I do not recommend this hotel whatsoever. The walls are thin. The sink is outside of the bathroom. The lobby is dirty & wet due to people bringing in pool water. Had one towel in the bathroom for TWO beds. Floor is heavily stained. Trash in hallways. Shower filled up b/c it was clogged. Burn marks on the dresser. Elevators are extremely slow. Mold on walls. The guests are mainly party-goers who don’t care about where they’re staying. I have been in the hotel business for 3 years so this is definitely poorly managed or they are unaware of how their employees treat guests. Please listen to all these 1 star reviews.
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Date of stay: June 2021Trip type: Travelled with friends
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John S wrote a review 02 Jun
California10 contributions4 helpful votes
İ don't know where to begin. İ stayed in a lot of places but this topped the cake of awfull. Got a room that was never cleaned. Changes room key didn't work Took a shower cracking flaked ceiling on my head. Went out to eat came back key did not work. Went to desk no one there. Some girl running around upset said the girl at desk might of been kidnapped İ called 911. The desk clerk showed up after no minutes, no police yet. Can tell she was upset. Guest that were to check in got scared and left. Went to my room thinking all good, The fire alarms went off. Everyone running around...thank God no fire. Back in my room police called my cell i said I'm fine but they might check the lobby. Woke ready to have a good day, nope coffee machine in the room is broke. Woow. İ don't even want to tell u about my friends room whom i have been travelling with ... İ never complain because i worked owned small inns and things happen. This place needs to be closed.sold to someone that knows what they are doing. Terrible
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Date of stay: June 2021Trip type: Travelled with friends
Room Tip: Don't stay here
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Raus wrote a review May 2021
Mesquite, Texas5 contributions
Went for a family memorial for a family member that past in Sugarland, TX we check in to the holiday inn in Sugarland, tx and it was a run down and seem like it was drug infested and a spot for prostitution it was horrible. it was already 10pm when we made it down but by that time we was tired and it was only a overnight stay but the whole hotel was run. The lady that checked us in was horrible disrespectful and act like she didn't want to do her job not only that looked at the walls it looks like someone splattered chocolate on the ceiling and you smelled weed and whatever else in he waiting area and elevators. Now to the room the walls look like they haven't been washed and the ironing board didn't have covering also the bed covers had stains on both beds and the arm chairs had cigarettes' burnt stains and spots like they got off the side of the road or something. The bathroom was not good used towels and when ask for towels the lady insist on the re was towels in the bathroom and didn't want to give any. it was a hot mess and the hotel needs to shut down or need to be coded by the city. oh yes i have pictures as well.
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Date of stay: May 2021
Rooms
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Response from IHG Service, Other at Holiday Inn Houston SW - Sugar Land Area
Responded 1 week ago
Hello RCapricorn77, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn that the hotel condition and the level of service received fell below expectations. I have alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar issues from happening again. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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KSJ wrote a review May 2021
1 contribution
Horrible front desk & didn’t answer the phone. No ironing board or coffee maker in our room. The iron and hair dryer were broken. TV wouldn’t work. Pool closed. No towels. Dirty pillow cases. Restaurant closed. NO amenities, just a hard mattress and damp sheets. Never again. Don’t waste your money. I’d ask for a refund, but the front desk is never on their job. They don’t even deserve one star.
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Date of stay: May 2021Trip type: Travelled with family
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Response from IHG Service, Other at Holiday Inn Houston SW - Sugar Land Area
Responded 2 weeks ago
Hi Copesetikkk, Thanks for your review and for staying with us. We are determined to bring the joy of travel to all our guests. I am sorry we missed the mark particularly with the conditions you encountered and the poor interaction you had with our staff. I recognize this was a letdown and shared these with the management. I have also sent you a private message to obtain additional information. Again, thanks for your feedback. We hope to have another opportunity to provide you with a better stay. Sincerely, Connie D Case Manager IHGService
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victoriahawkins wrote a review Dec 2020
Grovetown, Georgia1 contribution
For the whole 2 days prior to Christmas I was their the a/c leaked water and carpet was extremely wet. Management sent a worker. He tried to suck up the water with a pump. Then he laid 2 towels on top of carpet and left for good. They never put me in another room. I had to try and keep my 2 young grand kids from walking or playing in that area. I was very disappointed.
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Date of stay: December 2020Trip type: Travelled with family
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Response from IHG Service, Other at Holiday Inn Houston SW - Sugar Land Area
Responded 10 Jan 2021
Hello victoriahawkins, Thanks for the stay and feedback. I am sorry to hear about the condition of the AC unit that negatively affected your overall satisfaction. We take comments such as these seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Best Regards, John O Case Manager IHGService
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PRICE RANGE
US$71 - US$111 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn houston southwest-hwy 59s @ beltway 8 hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
207
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Frequently Asked Questions about Holiday Inn Houston SW - Sugar Land Area
Which popular attractions are close to Holiday Inn Houston SW - Sugar Land Area?
Nearby attractions include La Jugada Sport Bar (0.6 km).
What are some of the property amenities at Holiday Inn Houston SW - Sugar Land Area?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Holiday Inn Houston SW - Sugar Land Area?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Holiday Inn Houston SW - Sugar Land Area?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Houston SW - Sugar Land Area?
Conveniently located restaurants include Lopez Mexican Restaurant, Aga's Restaurant & Catering, and Mikki's Soulfood Cafe.
Are there opportunities to exercise at Holiday Inn Houston SW - Sugar Land Area?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Houston SW - Sugar Land Area?
Yes, dry cleaning and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Houston SW - Sugar Land Area?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Houston SW - Sugar Land Area offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn Houston SW - Sugar Land Area?
The staff speaks multiple languages, including English, Spanish, and Vietnamese.
Is Holiday Inn Houston SW - Sugar Land Area accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.