We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Royal Sonesta Houston Galleria

Save
Share
2222 West Loop S, Houston, TX 77027-3502
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Hotels.com
Booking.com
US$280
View deal
Free cancellation until 21/12/07
Reserve now, pay at stay
FindHotel
US$299
US$234
View deal
Expedia.comUS$280
Priceline
getaroom.comUS$299
View all 19 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (392)
Room & Suite (393)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
Read more
Updated 21/01/05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Royal Sonesta Houston Galleria
Updated 21/01/05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#23 of 602 hotels in Houston
Location
Cleanliness
Service
Value
Travellers' Choice
Casual sophistication with modern appeal are what you’ll find at Royal Sonesta Houston. Our AAA-rated Four Diamond property is at the heart of it all with dining and entertainment all within close reach. A recipient of AAA Best of Housekeeping 2020 and a premier destination among area hotels, Houston Galleria is yours to explore when you stay with us. Settle into our Galleria hotel in any one of the 485 freshly revamped guest rooms and suites—all thoughtfully appointed with your comfort in mind. Host a meeting, throw a gala or say “I do” with over 50,000 flexible square feet to choose from—an ideal spot for hotels near the Galleria in Houston, TX. Wind down with a cocktail at Axis Lounge or indulge in the globally inspired, locally wired fare at ARA restaurant. From the laid-back atmosphere and state of the art amenities to fine dining and location, our hotel in Houston Galleria is the perfect place to work, gather, rest or retreat. It’s all here at Royal Sonesta Houston.
Read more
Room & Suite (393)393
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Car park
Wifi
Hot bath
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Breakfast in the room
Snack bar
Special diet menus
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Show more
Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Business
Languages Spoken
English, French, Spanish, Chinese and 2 more
1667Reviews41Q+A100Room tips
Traveller rating
  • 1 073
  • 398
  • 112
  • 47
  • 37
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
AV wrote a review 23 Jun
2 contributions1 helpful vote
This hotel is nice enough, but they're short-staffed and unable to resolve any issues that arise. I've been trying to call both the front desk and accounting for days about a billing error they made, and no one picks up/no one seems able to help. I've sat on the line for minutes as the guest services representative simply speaks to other people, and I'm incredibly frustrated that something as simple as a bill has taken multiple phone calls and is still unresolved. Would not recommend, simply for the lack of guest services. They also mislead on certain charges; for example, I called in advance to verify the pet fee, but when I arrived a day later they had bumped it up by $100. They said the higher rate was "new."
Read more
Date of stay: June 2021
Value
Cleanliness
Service
Trip type: Travelled on business
Helpful
Share
Response from B P, Other at Royal Sonesta Houston Galleria
Responded yesterday
Dear aev907, Greetings from Houston and thank you for sharing your review. We are warmed to know that our design and guest rooms provided an ideal space to relax while in Houston though we are sorry to learn of your billing inquiries and we apologize for any delays in having those resolved. I’ve spoken with my colleague Justin who is able to research details related to billing and he is hoping to partner with you to research these matters further. We both believe that if you were quoted an earlier pet fee rather than the updated rate, it is only right that we honor the previous fee. Again, Justin would be happy to make these corrections and work with you to ensure everything is promptly resolved. With that in mind, I encourage you to email him with your contact and reservation details, at jchemelowski@sonesta.com. In your message, you might also let him know the best time to be in touch. We thank you again and we look forward to helping you resolve this in the days ahead. All the best, Arvin Missick Director of Operations
Read more
JimmeeB1 wrote a review Nov 2020
Bend, Oregon2 contributions1 helpful vote
Hotel's Favourite
We just stayed at this hotel for a couple of nights, and had a delightful experience. In these strange days of COVID, we found ourselves almost alone at this wonderful property. From check-in to check-out, everyone at this hotel was awesome. While services were reduced, i.e. no bellman, concierge or valet parking, they still had a restaurant and bar open for business, and we found all the employees very attentive. Our room was extremely clean, as was the entire property including the on-site gym facility. Special shout-outs to Tugkan and Michael who staffed the bar for great drinks and conversation, and Rosie in the Cafe for going the extra mile in accommodating special dietary needs on the fly. As our son just relocated to Houston, we will definitely be back and will be staying at this property!
Read more
Date of stay: November 2020
Value
Location
Service
1 Helpful vote
Helpful
Share
Response from B P, Other at Royal Sonesta Houston Galleria
Responded 30 Nov 2020
Dear JimmeeB1, We are always thankful when guests share their favorite Royal Sonesta stories and we appreciate you taking the time to pass along your thoughtful review. Our Stay Safe with Sonesta program was designed with the well-being of both our guests and colleagues in mind and it warms us to learn when our extra efforts resulted in an added layer of comfort. We appreciate the kind words regarding the attention to detail provided by our Royal Sonesta housekeeping team and we will be sure to celebrate the details of your review with them. Your added feedback regarding Tugkan and Michael in Axis Lounge has also captured our attention and when sharing your review with them, they asked that we pass along their gratitude as well as their warm wishes. We thank you again for joining us and we look forward to serving as your home-away-from-home each time you visit your son. Until next time. Warm regards, Peter Schreurs Director of Operations
Read more
Maria B wrote a review 10 Jun
4 contributions1 helpful vote
I came to Houston and stayed in the Royal Sonesta Houstor Galleria Hotel. I wasn't feeling good after the second dose of the Vaccine and due to the pandemic, room service is not available. However Milton from ARA Restaurant here at the hotel, was so kind and considerate that he brought me a delicious breakfast to my room. His positive attitude, great spirit and wonderful customer care is something I will never forget. Thank you Milton! The world needs more people like you. :)
Read more
Date of stay: June 2021Trip type: Travelled solo
Helpful
Share
Response from B P, Other at Royal Sonesta Houston Galleria
Responded 2 weeks ago
Dear mjbr1986, We were delighted to serve as your home-away-from-home, and we thank you for taking the time to share your review. As you discovered, Milton has a unique way of embodying hospitality, and we are proud to have so many stellar colleagues as part of our team. We thank you for taking a moment to make us aware of his thoughtful efforts and please know that we will celebrate your review with Milton and the rest of our team. On behalf of all of us in the Galleria, we trust you are now feeling better, and we hope the months ahead provide you the chance to join us again. If we can assist in planning an upcoming Houston retreat, we invite you to be in touch. All the best, Arvin Missick Director of Operations
Read more
Vanessa G wrote a review 06 Jun
1 contribution
Great location and price, but our room was sub par at best. I know we are operating Post Pandemic, but alot has gone by the wayside. The sink didn't drain well, there was a sewage-like smell coming from the bathroom and silverfish in the bathtub. The headboards were peeling and the "leather" from the headboard was in our bed. Lampshades in the common areas were cracked and needed replacement. As with most hotels right now, there is no daily housekeeping unless you request it however, when we asked for a quick clean up, trash to be taken out, vacuum and fresh towels...it took calling twice to actually get someone there within a 5 hour period. They left us 2 towels (for 4 people) and about 8 sheets, which we didn't need or ask for. 2 rolls of TP and 2 boxes of Kleenex???? NO vacuum and 1/2 the trash was taken out. Valet parking was the only saving grace of this property, they did an excellent job.
Read more
Date of stay: June 2021
Rooms
Location
Service
Helpful
Share
Response from B P, Other at Royal Sonesta Houston Galleria
Responded 2 weeks ago
Dear vanessagD8426OX, The comments shared by our guests provide us with great value and we thank you for taking the time to let us know of our best moments and where the experience could have been further enhanced. We will let our valet team know that their warm welcome and quick service captured your attention, and we appreciate you brightening their day. Your added feedback regarding the by-request housekeeping service is received with equal appreciation and we hope you can accept our apologies for the sub-par refresh of your room. We will use your feedback as a topic of conversation in our ongoing team coaching and we look forward to shining brighter the next time we see you. Until then. Warm regards, Arvin Missick Director of Operations
Read more
Miguel R wrote a review May 2021
1 contribution
Been coming to The Royal Sonesta for some time and mostly every time that we go Daniela always greets us, this lady has Excellent Customer Service we are excited every time we come here. She also greets us with a happy smile and real polite as well as making us feel like home. I also met a Manager by the name of Ana, she is Extremely Nice and has Great Leadership. I Highly recommend the stay my family and I really enjoyed it and I'm sure you will too. This Hotel is very modern, clean and with nice views. So with that being said, Thank you Ladies keep up the great work !!!!! See you soon.
Read more
Date of stay: May 2021Trip type: Travelled with family
Helpful
Share
Response from B P, Other at Royal Sonesta Houston Galleria
Responded 4 weeks ago
Dear L8559ZSmiguelr, Greetings from your many friends in Houston and thank you for your Royal Sonesta loyalty. Having stayed with us as many times as you have, we trust you are enrolled in our Sonesta Travel Pass program which provides added benefits to those who frequently stay at any of our 1,000+ Sonesta properties found throughout the country. Your kind words regarding Daniela and Ana have certainly captured our attention. We have long believed that it is the warm welcome provided by our team which brings guests back time and again and your feedback further confirms that sentiment. We will be sure to celebrate the feedback with those mentioned and on behalf of all of us, we look forward to welcoming you and your family again, hopefully, one day soon. Warm regards, Arvin Missick Director of Operations
Read more
Previous
123456
PRICE RANGE
US$115 - US$221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental houston hotel houston, houston intercontinental
LOCATION
United StatesTexasTexas Gulf CoastHoustonGreat Uptown
NUMBER OF ROOMS
485
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Royal Sonesta Houston Galleria
Which popular attractions are close to Royal Sonesta Houston Galleria?
Nearby attractions include Ice at the Galleria (0.3 km), Off The Wall Gallery (0.5 km), and Gifts of Texas (0.5 km).
What are some of the property amenities at Royal Sonesta Houston Galleria?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Royal Sonesta Houston Galleria?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Royal Sonesta Houston Galleria?
Guests can enjoy an on-site restaurant, a lounge, and a snack bar during their stay.
Is parking available at Royal Sonesta Houston Galleria?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Royal Sonesta Houston Galleria?
Conveniently located restaurants include Kenny & Ziggy's New York Deli, Steak 48, and Caracol.
Are there opportunities to exercise at Royal Sonesta Houston Galleria?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Royal Sonesta Houston Galleria?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Royal Sonesta Houston Galleria?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Royal Sonesta Houston Galleria offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royal Sonesta Houston Galleria?
The staff speaks multiple languages, including English, Spanish, French, German, Chinese, and Korean.