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Best Western Plus Heritage Inn

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10521 East Fwy, Houston, TX 77029-1926
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
US$92
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Free cancellation until 21/09/29
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Priceline
US$92
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Free cancellation until 21/09/28
Trip.com
US$94
US$91
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SAVE US$3
Free cancellation until 21/09/30
Hotels.comUS$92
Expedia.comUS$92
HurbUS$94
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (5)
Room & Suite (30)
Dining (7)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/11/06 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#204 of 602 hotels in Houston
Location
Cleanliness
Service
Value
Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel.Are you looking for great hotel amenities and a convenient location close to everything? Your BEST WESTERN Heritage Inn delivers everything you need for a fantastic getaway. With easy access to all major highways, business and leisure travelers alike can quickly get to their destinations. Whether it’s an event at the Reliant Park and Stadium or a meeting at the Chevron Refinery, we understand that “real estate” plays a key role in your trip.Hotels in Houston, TX are revered for southern hospitality, and we set the bar high here. If you’re here for an event at the George R. Brown Convention Center in downtown, our helpful staff members are happy to go above and beyond to make sure the big day is enjoyable. Simply ask, and we’ll do everything possible to make your stay even better.Your Best Western Houston is designed with comfort in mind. The Toyota Center is seven miles away, and the property features a business center, fitness center, free Wi-Fi in the hotel and large rooms so you can really spread out and feel at home. Enjoy 37-inch and 42-inch LCD TVs in your quiet, spacious room and a free, full hot breakfast every morning. Nothing starts the day like endless hot waffles, flaky pastries, a selection of yogurts, cereal and fruit, and of course 100% Arabica coffee.Interior corridor access and free gated parking make loading and unloading easy. Business travelers in town with Exxon Refinery, Lyondell Chemical, Holt Caterpillar and many other area companies know they’ll be catered to at our Houston hotel. Plus, with the Minute Maid Park nearby where the Houston Astros play, it’s also easy to squeeze in a game or two on any trip.Reserve an oversized room at BEST WESTERN Heritage Inn for a fun, easy vacation!
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Room & Suite (30)30
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Business Centre with Internet Access
Baggage storage
Secured parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
184Reviews1Q+A14Room tips
Traveller rating
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Popular mentions
josephalaniz2003 wrote a review 11 Jun
Alice, Texas1 contribution
Elevator is a death trap waiting to happen. My daughter waa terrified and we had to use the staircase each time to thw 3rd floor. 3rd floor smells like urine, enough to make you gage. Staff is friendly enough.
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Review collected in partnership with Best Western
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Hotel Manager, General Manager at Best Western Plus Heritage Inn
Responded 3 days ago
Dear Joseph, Thank you for the stay and the feedback. I am very much concerned with your feedback. My apologies for the issues and the overall bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.
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brociagarcia wrote a review May 2021
Riverside, California1 contribution
This place delivered exactly what they advertised. First hotel I’ve ever stayed at that DID NOT smell of cigarettes. There’s plenty of food options within walking distance. The surrounding area felt safe and clean. I really cannot find a single complaint to list.
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Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Hotel Manager, General Manager at Best Western Plus Heritage Inn
Responded 1 week ago
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.
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747cbrown wrote a review May 2021
1 contribution
This was a nice hotel, clean friendly. amenities stores etc nearby, the staff was very friendly. the rooms were nice and clean. the hotel located in a easy to reach location. loved the pool was nice and clean
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Review collected in partnership with Best Western
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Hotel Manager, General Manager at Best Western Plus Heritage Inn
Responded 2 weeks ago
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.
Read more
Jim L wrote a review Nov 2020
Miami Beach, Florida55 contributions5 helpful votes
The front desk person was unfriendly and unhelpful. Couldnt find our rewards member info and had a bad attitude. Seemed clear she did not like her job. I should have wondered about the place when i noticed the tall fence around the parking lot that wrapped around the back of the hotel. Observation suggests not the safest neighborhood in the city. Breakfast in the lobby area was a total bust. Coffee machine kept turning off. The milk machine was out, as was the yogurt dispenser. Different front desk person, same general attitude. "i don't know how to change it and not sure when the staff is coming in that does". PS there's a MacDonald's nearby. Avoid this one if you have a choice.
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Date of stay: October 2020
Rooms
Cleanliness
Service
Room Tip: Rooms at another hotel would be a good idea
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Response from Hotel Manager, General Manager at Best Western Plus Heritage Inn
Responded 07 Nov 2020
Dear Jim, Thanks for staying at the Best Western Plus Heritage Inn. Our apologies for the lack of professionalism with our staff. We understand the importance of staff hospitality and its impacts. The breakfast and amenities also will be improved. We will investigate and deal with the concerned staff and manage them to become guest friendly.Nevertheless, we request you to not consider this as a benchmark of our hotel and give us another opportunity to offer you an awesome stay. Sincerely, Hotel Manager
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nikkic342020 wrote a review Jul 2020
1 contribution
Staff is unprofessional and the TV does NOT work up to standard. Always glitching and and turning itself off. The overall quality of the hotel rates CHEAP!!! THE SERVICE RATE IS BECAUSE OF THE LADIES THAT CLEANED THE ROOM.
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Review collected in partnership with Best Western
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Rahul Gandhi, Owner at Best Western Plus Heritage Inn
Responded 09 Jul 2020
Hello Nikki, It is disappointing to note that your stay was not satisfactory. We regret the inconvenience due to several issues and bad guest service. Our team will check where we went wrong and will take corrective actions for maximum betterment. Kindly note and give another chance to offer you a nice stay. We shall appreciate your kind understanding. Sincerely, Hotel Manager.
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PRICE RANGE
US$77 - US$116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western heritage hotel houston, best western houston, houston best western
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
62
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Frequently Asked Questions about Best Western Plus Heritage Inn
Which popular attractions are close to Best Western Plus Heritage Inn?
Nearby attractions include Chulas Cantina (0.9 km).
What are some of the property amenities at Best Western Plus Heritage Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Plus Heritage Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Heritage Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Heritage Inn?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Best Western Plus Heritage Inn?
Conveniently located restaurants include Tostada Regia, Jacinto City Cafe, and Pizzini's Italian Restaurant.
Are there opportunities to exercise at Best Western Plus Heritage Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Plus Heritage Inn?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Best Western Plus Heritage Inn?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Plus Heritage Inn?
Many travellers enjoy visiting San Jacinto Battleground State Historic Site (15.0 km), Buffalo Bayou Park Cistern (12.8 km), and Sam Houston Park (12.4 km).
Is Best Western Plus Heritage Inn accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.