This was by far the worst resort my family has ever stayed at. The resort was filthy! It took 3 days to get hot water. My kids couldn’t shower. We called the desk multiple times w/o a response. The rooms smelled. The washer and dryer did not work. We found the pool to be dirty. Cigarette butts every where. Never clean up bc they were still there the next morning. The elevators were disgusting and very dirty. I’m still trying to figure out how the hotel received a trip advisor reward. I will be posting on trip and advisor and yelp. 1 star review.
First the good part - the ocean view rooms have an incredible view of the ocean and the balcony is great to sit at to gaze at the ocean. The balconies are completely private, you cannot see your neighbors. Now all the bad parts - if you sit out on the balcony, smells of pot force you inside. At times, the smell is so bad it comes into the room even though your balcony door is shut. The hotel claims it can't do anything because they can't figure out who is smoking. You can't tell either, because the balconies are private and sometimes they may be smoking in their room. The oven in our kitchen wasn't useable. I tried to use it one night and while pre-heating it created so much smoke that I turned it off and opened to doors to make sure I didn't set off the fire alarm. I asked them to take a look at it and no one came. There were no visible spills. The rooms are dated - old carpet, old, stained chairs. Garbage is not collected daily like it's supposed to be and you have to hunt people down to get towels. Everyday for a week I'd tell them I was leaving and to please collect the garbage and leave fresh towels and it was never done. The walls are thin, we could hear the neighbors screaming kids for 2 days. The elevators break down. One got stuck and the fire department had to come out. Management was totally unresponsive when I asked for at least a discount due to all these issues. For the price they are charging, it should have been better.…
This hotel and staff was great. Pool area, although sometimes a little crowded, was awesome. We were always able to be a few lounge chairs, never an issue. Access to the beach was very easy. Staff was EXTREMELY friendly, room was clean, and the Banana Boat outside bar had the BEST DRINKS!! The Breakfast Buffet was awesome, and the staff in that restaurant again was extremely friendly. 100% I would visit again!
Ocean Reef seems to fall victim to the same problem as most of the places to stay in Myrtle Beach. I would assume that each unit has a different owner so some are not bad some are dumps and there is really no way to know in advance whether you are booking a nice room or a disaster. So, as they say "you pays you money and you takes you chances". Here are a few of the issues we encountered: 1/ room design does not match the floor plan on the booking site 2/ no hand towels no dish towels no paper toweling only one roll of toilet paper 3/ beverage rack missing from refrigerator 4/ hair and dander on the couch and chairs 5/ tatty draperies 6/ Ceiling needs painting 7/ dried food stuck on chairs and table legs 8/ no luggage racks 9/ bathroom design all backwards making the vanity unusable, shower very low ceiling and low showerhead and no hand rails 10/ no full length mirror 11/ no useful knives (we purchased one and left it for the next guest) 12/ stove burners were all twisted and uneven making any kind of cooking (frying an egg for example) a real challenge 13/ no wine glasses. We probably would not come back unless there is some way of knowing what condition the room would be in when we got there. On the positive side, they do have lots of parking and some of it is shaded and some indoors. Porches and views are great. Considering the size of the place, the elevator wait time wasn't too bad, I think there are five elevators. Service was a mixed bag; some very good people some find friendly service to be a very difficult task.…
We've been coming here for years. The staff is great and the facility is excellent. The breakfast buffet is worth every penny but the people make the place! The location is convenient and parking is easy and plentiful. Good restaurants are right down the road. AND, the hotel is right on the beach!
The rooms here are highly overpriced for the quality. You walk in through a door that looks as if it was busted open at one point in time. Immediately you get a stench of musk. It gives the whole condo a feel of uncleanliness. The furniture is outdated in fashion and quality. For example: rips in sofa, missing light shades and/or broken, missing drawers for dressers, etc. Walls are dirty!! If you are booking as a spring break hotel for kids to get rowdy and destroy then it is perfect. If you are booking to unwind and relax with family this is not the place!!!! I feel the urge to clean, not relax. The price point for rental should be half of what is asked if even that. If all rooms are like the one my family is in then the whole place needs an overhaul.
We have never visited myrtle beach until this year. We came for a baseball trip for my son. This place is DIRTY! Holes in walls and doors. Mold all over the bathroom walls, door locks all broken and fake hair everywhere. Gross is an understatement!
Our family had a wonderful time at Ocean Reef. The pools were refreshing, the views were gorgeous, staff was friendly and the on-site food was great! The rooms could use some cosmetic touch-ups, but otherwise were clean and comfortable. We would absolutely return!
We went down to Myrtle Beach spur of the moment. The hotel was recommended by my parents. It was their favorite when they stayed in Myrtle Beach. Room was spacious and clean. View was fantastic and the staff was nice, well informed about things to do and nice. Can’t wait to return.
Excellent experience. Clean room and amenities wonderful staff at a decent price point. Expect to pay more if using on-site restaurants. Best hotel we have used at Myrtle. If you stay be sure to stop in the gift shop for a good cup of coffee and chat with the guy that runs it... He is super sweet!
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