Stayed overnight overall pretty good price was fair as it's a tourist stopover Bed was comfortable room clean and tidy Only one small issue which is common with most motel's is if you have security lighting on outside please please make sure the window curtains are big enough to cover ALL the windows and then some to block out all the light
To the folks at Kiama Shores Motel, 51 Collins St, Kiama Just like to say a big thank you to the reception @ KS for going above n beyond in helping us solve a booking issue. Terrific customer service.
Had pretty much what you'd expect from a motel. Good sized room and parking on site. We didn't have breakfast at the motel, but saw it was available and there are many cafes nearby. Easy to walk to Kiama's main street and the blowhole.
I was quite shocked at receiving this email to provide feedback after I had already rang to complain about this bad experience....for my son and daughter In laws recent stay at Kiama shores.... Absolutely not happy with all of it from start to finish Which was reported to the manager jack on the phone today. On reservation before booking : a phone call to the reception, who stated " the rooms aren't real flash for a wedding guest stay " Receptionist sounded young, so I guessed she may should not have said this . Checking in etc : yes ok Arrival : well I'm lost for words! Check in ok , my son and his new bride finished their reception and hoped for a beautiful stay in Kiama shores, and "mum" who booked this for them as a "gift" for their wedding was hopeful of a " first night together as a married couple " would be relaxing and unwinding To my discust, I phojed my son to ask him how his night was ... His reply, didn't get much sleep, people partying and yelling in the rooms near us Rang reception, but noise continued, rang reception again, then eventually stopped. Shower kept dripping and making noises , shower was loud in the morning, pipe noises. Shower door was narrow access before hitting toilet . Breakfast which was paid for by mum : on entry to Cafe below, we were told, we only had 15 mins to order and eat as there were bookings for breakfast then. Went to order the big breakfast, was told we weren't around to as it wasn't included , but we were able to order a bacon and egg breakfast with the extras equaling to a " big breakfast " The breakfast took 15 mins to arrive And we were looked at constantly to let us know they were expecting bookings As Jakes mum who booked this for the newly weds , I will not recommend this motel to anyone. Speaking with " the manager Jack regarding this appalling experience, his reply to this couples sleepless night was " well I had to get up twice after your son rang reception re noise, so I didn't sleep well either " My reply was " this is your job, your position as manager, to make sure guests are comfortable etc. His reply: what do you want me to do ? $335 for one night accommodation for my son and new daughter inlaw as my wedding gift to them, was an absolute nightmare My request was a partial or full refund for this , my reply from jack was no sorry we can't do that. I will take this matter further , as it is not right to be charged this much for a restful and disrespected way they wrte treated.…
Fabulous location, the room was very clean and the beds were very comfortable. The only issues were parking was full, so where we had to park was a bit dodgy, and it was quite noisy with the music from the workers club up the road. We would definitely stay here again though.