Let me start by saying the ladies on reception make this place! They were so warm, friendly and helpful and we felt very welcomed. But that is where the good points end! The place is beyond tired and run down, our room was very sad, with a container for a bathroom. The window and the door weren’t overly secure, I didn’t feel safe leaving belongings in the room when we went out. The rooms are crammed and barely big enough for two people and yet also had a bunk bed for a third person too. I wouldn’t book an Ibis again. Would prefer to pay a bit extra and be comfortable. Thanks again to the reception staff though!
The staff at ibis Budget Campbelltown were the main reason that the stay was bearable. There is nothing wrong with the facilities and they are as you would expect in a budget hotel. I was in-house from July 1st 2020 until February 11th 2021. Management and staff made every effort throughout my stay to make sure that I had everything that I needed and they were working under COVID-19 restrictions for the entire time that I was in-house. To Jim, Teuila and the rest of the staff, a big thank you.
I have been in the ibis since 9th July and will probably be here until the end of August or September, thanks to COVID-19 and the inability to travel. I am sure that based on current experience, the management and staff will make the stay very bearable. All reasonable requests are handled quickly, positively and without fuss. The room is very comfortable and the hotel is in an area serviced by a multitude of restaurants at varying price levels from MacDonald's to fine dining. 10 minutes to a train station and shops.
The property is clean but good staff. But it is not a good choice if travelling with family. Car park if free and close to restaurants and some key tourist places. I did not try the breakfast but its a cold one. No lift so you have to carry things through stairs.
Easy to book, friendly and helpful reception, quiet, clean though basic room, with plenty of parking at front. Good for a restful night's sleep, but not long stay. Essentially, you get what you pay for in this good, budget hotel.