Fantastic units in the heart of Byron. Comfy bed and roomy apartment. They have everything you need. Big fridge good coffee and tea.large bathroom. Undercover parking which was do good. Great security. Check in and check out was easy. Just amazing apartments. Highly reccommend
Lovely spacious apartment with everything we needed within walking distance to everything. We travelled with bikes on the roof of our car which couldn't fit in the underground parking, however Byron Quarter kindly provides us a code to park next door in secure open air parking. We have stayed in many different accomodations in Byron Bay over the years. This is probably up there as one of our favourites. We will be back!
When I booked I called and emailed about a ground floor apartment as I have mobility issues, I was promised ground floor and that there would be a note 'do not move'. Yes we were given ground floor but with steps to access our section, this meant my husband had to cart wheelchair up and down 5 steps and I had to be extra cautious utilising the steps. I contacted the managers who were very apologetic offering any assistance if we needed with wheelchair etc. I did remind that I was promised ground floor due to mobility and was told the areas 1 & 2 were 2 bedroom and the only 1 beds were in stairwell 3 and they were fully booked I'd they weren't they would've give us one. Well in hindsight the promise shouldn't have been made. 5 hours later they offered us an apartment at another accommodation which was disability friendly. The thought of packing and moving 5 hrs in when we'd settled and unpacked was the last thing I could think of. Very kind of them and they tried their best but maybe juggling too many promises is their downfall. We had to move their carpet square around as upturned corners were trip hazards. Yes noise issues as others have said can hear toilet flush upstairs, and unwelcome stomping about at 2am. There was a noise issue at 7pm that first night of a group singing, yelling and stomping about. We made contact with manager again who quickly looked into it. Was told apparently a few families who booked accommodation meeting in one apartment deciding where to go for dinner.....that was some loud excitable decision making! Loud enough for us to make a noise complaint. Position is great, walk (and wheelchair) to everything, shops, cafes, beach and restaurants. I stayed there 4 years ago but when I was more mobile a nd would probably stay again but would be clear with my needs and call again pri.or to check-in to ensure all good.. Clean other than sand under that mat we had to move. And the fridge and pantry could do with a scrub. …
We had not been to Byron for 25 years and wanted somewhere centrally located had suitable for teenage kids. We landed on the perfect place. The apartment is well appointed, it is close to everything you need and the management team are friendly and helpful. Will stay here again.
I wish to convey how exceptional the customer service is at Byron Quarter. The manager Tracy is so kind and from dealings with she her exemplifies good old fashioned care for the customer which, in this era, is often forgotten. The reality is it counts for a lot these days, and I am so thankful and it makes this place, from my perspective, an absolute stand out. As the old adage goes, "you never forget how people make you feel." Thank you Tracy.