Great personal welcome from Nicole the Manager lots of helpful information and clearly very proud of her Motel. The heater was on for us the room - very welcome it was very cold in Bowral. Lovely bed, soft towels, great toiletries, small room but everything we needed was there and we really enjoyed our stay. Nice grounds with sculptures and a kiddies playground.
The hotel location was excellent within easy walking distance of town centre. Whilst the room was small this is not unexpected for a boutique hotel. The host was lovely and was very apologetic regarding a slightly delayed check-in.
We arrived at the quaint hotel that sadly had experienced damage from heavy rains. We checked in, all looked nice to find that we had to leave an hour after arriving due to border closures re Covid. The manager was so gracious and kind and let us leave without charge. It’s so refreshing to see such kindness. Thankyou. We have safely crossed into the Victorian border without stress😋
The motel was clean and fairly modern. Easy walk into town. I understand minimising contact with Covid but we did not see one staff member and reception was only attend 4 hours a day. We arrived after the had closed on the 2nd day (it was pouring rain all day and we were drenched) and there had been no maid service, NO WHERE DO THEY POST THIS so we were stuck with the same wet towels from the night before which had not dried. That was very aggravating, a heated towel rack would solve this easily.
I've rated very good but would prefer to rate 'good'. The room was clean & displayed exactly as per the photos on 'booking.com' where I had read some rather mixed reviews .......all of which I have to agree with. Our bed was rather hard ... both my Husband & I had interupted sleep because of this. The bathroom was clean & accompanied with lovely smelling soaps etc... however the shower cubicle itself doesnt have a full functioning shower screen & therefore the floor quickly is flooded with water. The exhaust fan stopped working too. There was no where to plug in the kettle apart from the bathroom or sit the kettle on the carpeted floor. I had read reviews about the cups being too small & they are! However in saying all of this the rooms are very conveniently located & a short walk from Bowral central. Our room was lovely & quiet. Communication with Staff upon booking... excellent! We stayed during the week & secured an excellent rate. Would we stay here again.... not sure as the sleep deprivation is a massive negative for us. I would like to make suggestions to Management should they read this review - Perhaps add mattress toppers to the beds as many guests have commented on this topic. The shower screens need addressing to avoid flooding the bathroom floor after 1x person uses it. Change the tiny cups to mugs so guests can fill their hot drinks to preferred level.…