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The Kings Arms Hotel

Traveller (2)
Dining (5)
Room & Suite (5)

About

Location
Cleanliness
Service
Value
Property amenities
Free parking
Bar/Lounge
Restaurant
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
Room features
Non-smoking rooms
Good to know
HOTEL CLASS
20Reviews
14Photos
1Q+A
3Room tips
Traveller rating
  • 10
  • 4
  • 3
  • 1
  • 2
Time of year
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Language
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  • English
Popular mentions
Had the pleasure of visiting The kings arms hotel Saturday 9 th March and what a find you made to feel very welcome. Very homely feel to the place the owners are one of a kind you can see how much effort has gone into the place,they are very proud people. We had fish and chips
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The Establishment is divided between 2 main sections separated by a coaches. Ordered lunch in the restaurant and attempted to use the toilets in the bar area. This is where it all went wrong... Without any introduction, I was informed that I was to use the public toilets down
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Response from Izaac T, Public Relations Manager at The Kings Arms Hotel
Responded 1 week ago
Hi Phillip, Thank you for your feedback, I'm sorry that you've not had a good visit to the hotel/restaurant. We tried to be polite as possible to enquire as to whether you were joining us in the restaurant as you seemed lost in the premises. We did not mean to cause any offence or trouble for you. As you can see from our other reviews, we pride ourselves on our customer service, so we're very sorry that you've not had this same level of experience from us. Kind regards All the team at The Kings Arms
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Again I will start with the positives. The first thing that you notice when you arrive is that the staff are very friendly and extremely helpful. The Inn is in a good location and one of the few places with free parking which is a big plus. The next thing which was fantastic was
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Response from Izaac T, Public Relations Manager at The Kings Arms Hotel
Responded 3 weeks ago
Thank you for your review and feedback. We pride ourselves on our food and service, so it's great to hear they hit the spot! Parking is often hard to find in Malmesbury, so we're glad that our free hotel parking was useful during your stay. We are constantly looking at our pricing to ensure we are affordable, so we will take your comments into account at our next review. Thank you again Kind regards All the team at The Kings Arms
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We popped in for a drink with the toddler and dog. Unfortunately, my wife’s drink spilt as the toddler and dog moved under our feet. This resulted in a sacrificial Guinness being lost to the floor, much to the dog’s delight. The bar staff saw the incident and rushedto help.
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Response from Izaac T, Public Relations Manager at The Kings Arms Hotel
Responded 21 Jan 2019
Thank you for your review, we're glad your dog enjoyed their afternoon tipple - even at the expense of your poor Guinness! We pride ourselves on our customer service, and always aim to be as helpful as we can; so thank you so much for your kind words. We will certainly pass the message along to the members of the team. Kind regards All the team at The Kings Arms
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We came for a concert at the beautiful medieval abbey, and this lovely old coaching inn is a 2 minute walk away from this and the fabulous market cross. It is located on the high street, which could not be more convenient. The room was comfy and clean but was really makes it is
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Response from Izaac T, Public Relations Manager at The Kings Arms Hotel
Responded 10 Dec 2018
Thank you for your review, it's lovely to read that you enjoyed your stay with us. Our location (and proximity to the abbey) is one of our top features, so we're glad it worked for you and your trip to the concert. It's also brilliant to hear that our staff made your stay as good as it could be. We'd love for you to visit us again in the future Kind regards All the team at The Kings Arms
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All photosTravellerDining Room & Suite
Photo provided by managementThe Kings Arms Hotel
Photo provided by managementThe Kings Arms Hotel
Skidmarks that were waiting for us in the toilet in our room
Photo provided by managementThe Kings Arms Hotel
Photo provided by managementThe Kings Arms Hotel
My family are all stopping here for a family party early July. We are in room 7, anybody know what its like. Any tips
If I were you I would change your booking. I have stayed here and would never stay there again.
0 votes
"would go for room 12"
"Not facing the street would provide a quieter nights sleep"
"Rooms in old stable block accessible no stairs"
PRICE RANGE
US$112 - US$147 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandCotswoldsMalmesbury
NUMBER OF ROOMS
11
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