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Crowne Plaza Harrisburg-Hershey

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Traveller (204)
Room & Suite (134)
Dining (6)
Overview
Hotel website
23 S 2nd St, Harrisburg, PA 17101-2004 See on map
AMENITIES
Free Wifi
Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
Additional information
Hotel website
Offers from Crowne Plaza Harrisburg-Hershey
Special Offer: Book Direct and Save
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Rooms
04 Nov05 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (666)
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656 results
Traveller rating
111
187
172
104
82
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1 - 5 of 656 reviews
Reviewed 2 weeks ago

Quick Check-In and Check-Out. I found all the staff professional and courteous. The bed was very comfortable! The hotel exceeded my expectations. I would recommend the hotel for business or solo travelers. Thank you Toni for making my stay pleasant and comfortable!

Thank B1_Ella2
Hotel's Favourite
Reviewed 2 January 2018

This was my 2nd time staying at this hotel as I travel from Baltimore to Harrisburg often. My 1st stay was awful about 6 months back but this stay was nothing like I would expected. Upon check-in ( didn't make reservation ) the service far...More

1  Thank bvest2016
Response from Andy B, Guest Relations Manager at Crowne Plaza Harrisburg-HersheyResponded 17 January 2018

Thank you so much for taking the time to send us such kind words in regards to your recent stay. I am so thrilled to know that we have redeemed ourselves from your first stay and I look forward seeing you during your next trip!...More

Reviewed 2 weeks ago via mobile

Came here for a wedding. The place is way past needing an upgrade and the service is poor and chaotic. We arrived at 1pm and followed up on an earlier request for an early check in so we could change. Despite being told at 9am...More

1  Thank CabinteelyFlyer
Response from IHGService, Guest Relations Manager at Crowne Plaza Harrisburg-HersheyResponded yesterday

Hi CabinteelyFlyer, My name is Anthony and I thank you for your recent stay with us and reviewing our property. I'm pleased to have you as our valued guest. I'm sorry for the shortfalls you have noticed with the condition of our hotel, particularly our...More

Reviewed 2 weeks ago

The customer service is terrible. Highly recommend if you enjoy the staff adding charges to your account behind your back. I was improperly charged almost $70.00 for breakfast I was given free coupons for. The assistant manager Tony argued with me for almost 20 minutes...More

1  Thank Global557602
Response from IHGService, Guest Relations Manager at Crowne Plaza Harrisburg-HersheyResponded 5 days ago

Hi Global557602, Your thoughts are important, thanks for choosing to stay with us. I'm worried to learn about your troubles with the charges and that we missed the mark in terms of service level. Rest assured that your feedback is shared with the management so...More

Reviewed 4 weeks ago via mobile

I've never seen such poor customer service. Working in hotel service myself, I was in awe at the lack of care given by the ASSISTANT GENERAL MANAGER Tony. We were given free breakfast coupons upon arrival by the front desk worker stating it "comes with...More

1  Thank C C
Response from IHGService, Guest Relations Manager at Crowne Plaza Harrisburg-HersheyResponded 2 weeks ago

Hello C C, Thank you for choosing us and for leaving a review. I am sad that you were not able to fully enjoy your stay with us due to the level of service you received. I'd like to check on this further. We take...More

View more reviews
About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Indoor pool
Heated pool
Details
Price range
US$111 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$111 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Photos
Traveller (204)
Room & Suite (134)
Dining (6)
Pool & Beach (6)
Business Centre & Event Rooms (6)
Nearby
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Questions & Answers
Ask a question
canentis
19 September 2018|
AnswerShow all 7 answers
Response from Jeff J | Reviewed this property |
Honestly, I have stayed here many times on my way through Harrisburg and I have always used the overnight valet. There is no real parking on the streets that I have seen other than the valet. Personally, I would pay the... More
1
Vote
Stephen C
11 October 2016|
AnswerShow all 3 answers
Response from TravelerThreeThrees | Reviewed this property |
Not that I know of.... I suggest calling them because they're renovating and may have them now.
0
Votes
garyk682
12 July 2016|
AnswerShow all 4 answers
Response from photosnatchers | Reviewed this property |
there is public parking across the street; do not know the daily rates.
0
Votes
Room Tips
"Ok for a brief stay"
micheles80
05 Aug 2018
Read review
"This hotel has valet parking underground, so be aware that if you are traveling in a large vehicle"
montayseymour
09 Jul 2018
Read review
"I think that the west side of the hotel has the best rooms.."
J1343YPjeffj
07 Jul 2018
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"Avoid a room near the service elevator. Its noisy and they seem to use it all night long. An example would..."
branger
26 Jun 2018
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