The Heathman Hotel
1001 SW Broadway, Portland, OR 97205-3004
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US$326
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Room & Suite (69)
Dining (10)
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About
#19 of 159 in Portland
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Gold level
The Heathman Hotel has remained a cultural fixture since opening in 1927, welcoming travelers to Portland with timeless hospitality bound in tradition and a rich appreciation of the arts. Today, nearly a century later, the Heathman has begun a new chapter under a gleaming renovation that pays homage to the city’s beloved history and the hotel’s role as muse to generations of travelers.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Romantic
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
286Restaurantswithin 0 km
58Attractionswithin 0 km
Contact
1001 SW Broadway, Portland, OR 97205-3004
Getting there
Union Station17 min
Car HireSee all Portland car hire
366Reviews11Q+A41Room tips
Reviews
Traveller rating
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Most Recent
Beautiful hotel in a great location. Staff were so welcoming, friendly, and helpful. Based off other recent reviews I was a little hesitant to stay here, experience was great and I will definitely stay here again on future trips to Portland.
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Date of stay: June 2022Trip type: Travelled
Helpful
Brandon at the front desk was exceptionally unprofessional and unfriendly. Usually I like staying in boutique hotels despite having bonvoy platinum status. Highly regretted it this time. Should’ve paid the same to stay at the hi lo if I knew service level was so low.
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Date of stay: June 2022Trip type: Travelled
Helpful
The Heathman is a real gem run by amazing professionals. We used it as the host hotel for my daughter's wedding. The staff was impressive, very positive, helpful, & personable, each and every one we interacted with. The common library area was wonderful for folks to meet up informally as they were coming and going in the days before and after the wedding. The library is available any time 24 hours to guests. It was clean and a very comfortable relaxing space. The hotel’s location is very convenient for walking to many restaurants and bars/breweries. The rooms were very clean, comfortable and quiet. It was a great choice for a group.
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Date of stay: June 2022Trip type: Travelled
Helpful
At check in although quite busy I received a complimentary adult bevy. Mac at the front desk should receive a gold star! Calm, cool and willing to accommodate her guest. She is remarkable and can't say enough. Currently I am sitting in a library of 21,00 1st edition books signed, a fresh cup of a coffee and a fireplace. I slept on a bed that had to have been stolen from angels in heaven—yum. Prior to hitting the hay I worked out on state of the art equipment. For the value and luxury you will leave rested and happy. And please— leave the book here 🫢 I will be back! Marti
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Date of stay: May 2022Trip type: Travelled
Helpful
I have been wanting to stay at this historic hotel, but when I finally stayed there, I was very disappointed. First of all, the valet staff is amazing and helpful even if you're not parking a car (beware-$60/day)). They have the best directions, recommendations, etc. The hotel staff is decidedly unhelpful and downright sour. Next, there is a $26/amenities charge per day that is outrageous. When I asked what it covered, the desk person said "the free happy hour (well then it's not really free, is it?, the bikes & gym (which I didn't even want to use), and again, the free coffee in the room, and a $5 credit on their snack choices. Seems like not much for a nonnegotiable $26/day! Bathroom was literally the smallest bathroom I've ever been in. Except for the great location, I don't think I'd stay here again.…
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Date of stay: May 2022
Value
Rooms
Service
Helpful
Response from Marjorie Walsh, General Manager at The Heathman Hotel
Responded 4 weeks ago
I am disappointed to hear that we missed the mark during your stay and I would like to apologize for not meeting your expectations. I am glad to hear your interactions with our valet staff were positive and while we offer Valet at $50/day, we do truly believe this is the fairest and most convenient option available for our guests. It is upsetting to read about your sour interaction with our front desk staff, please know that we take this very seriously and will be speaking with and further training all employees in offering better service with a positive attitude. Many of our guests enjoy the option of renting bikes, utilizing our modernized fitness facilities and an option to enjoy complimentary beverages during their stay. In addition to that, our Guest Amenity fee allows us to offer elevated in-room local French press coffee and Smith tea, boutique amenities, a library that offers 2,700+ volumes for our guests to explore and more. I hope that you are able to utilize some of these unique benefits that the Heathman has to offer the next time you are in Portland.
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My wife and I stayed for three nights. My previous stays have been numerous over the past ten years. Restaurant is permanently closed. WiFi is a wreck which we confirmed on four separate devices. Staff reported they were working on it. House keeping never showed up for our room. Promised receipt by email. I never received it. Now I have to have my admin chase it down. It was never like this before. My advice...stay someplace else.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Marjorie Walsh, General Manager at The Heathman Hotel
Responded 4 weeks ago
Thank you for your feedback michaelcL9197UT. While we too are sad to see the former Headwaters space vacant for the time being, we truly hope to have an on-site restaurant for our guests to enjoy soon! I understand the frustration behind the issues we were temporarily having with Wifi and apologize for any impact this had on your experience. I do hope to have the opportunity to host you again at the Heathman and appreciate your feedback, we will use this as an opportunity to improve in the future.
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My wife and I stayed for the night while attending a show. The entire Heathman staff was beyond great. From the valet to the front end staff we could not have felt more taken care of. The room was clean and beautiful. The hotel keeps its charming traditional look with the all amenities of brand new hotel. If you’re staying in Portland you honestly can’t do better!
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Date of stay: May 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Marjorie Walsh, General Manager at The Heathman Hotel
Responded 4 weeks ago
I am so glad to hear that you enjoyed your stay at the Heathman and your interactions with our staff! Our team works hard to provide the best experience for our guests and to ensure everyone feels welcome, I am glad this was your experience. We too think that the Heathman offers beautiful modern guest spaces while maintaining the charm and history of this very special property. We hope to see you again next time you are in Portland!
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We have stayed at The Heathman Hotel in downtown Portland Oregon many times since 2012. Great location in downtown. Light rail, restaurants, shopping and events. Hotel is located right next to the Arlene Schnitzer Concert Hall, perfect venue for a variety of performances.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Marjorie Walsh, General Manager at The Heathman Hotel
Responded 4 weeks ago
We are so happy that you continue to choose the Heathman for your downtown excursions and theater nights! Our location truly makes it the perfect destination for attending a show or enjoying the city. Thank you for helping us keep the Heathman tradition alive!
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This hotel is in a good location but that's about it. The skeleton staff at check-in were completely disengaged and could not even answer basic questions. We had to pull the information from the check-in person. The restaurant and bar are both closed and the room is only cleaned every fourth day. When we asked for a casual light-fare dinner suggestion, the only suggestion was the Higgins Restaurant. This particular restaurant is not casual - the best you can do for casual fare is a salad. at his location. The only people who seemed engaged and responsive were the the guys at valet as they were friendly and professional. The rooms have been renovated but the bathroom is extremely small - not sure why you would go to the trouble of renovating the space and not put in a decent size bathroom - you can barely close the door. When I called to ask if I had left any items in the room, the the receptionist was rude. The Lobby is empty and not friendly or welcoming. The employees seem disengaged and are not versed in good customer service. For the price I paid, I could have stayed at another hotel in the area. Not sure what is going on but it's not worth the money nor the experience. Lower your expectations if staying at The Heathman Hotel.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Marjorie Walsh, General Manager at The Heathman Hotel
Responded 4 weeks ago
Thank you for your feedback 330isabellef. I have spoken with our Front Office Manager about the issues you experienced with our staff. This is not our service standard and we are taking steps to further educate our front of house staff on surrounding options and suggestions for our guests. The Heathman Hotel is a history property that has many different room types with various layout and experience options to fit the needs of every guest. I hope that you find a room type or property that fits your needs. Cheers, Marjorie
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We went during pandemic maybe phase I, and Portland was in the middle of a lot of civil disturbances downtown, as well as homeless people all around...the hotel was recommended by friends who stayed here some years ago and the interior does reflect some glory days much art work and interesting interior...but from check in taking forever with only one clerk and some kind of last minute room promo too many people trying to figure out what to do and whether to stay, etc, and many possibly most people there were with their dogs all sizes mostly well behaved but at times startling very surprising considering the price, kind of a scary location, parking garage was maybe a block away but I wasn't comfortable going down there to park and walking back so paid the $50 valet and again a sign of the times perhaps no restaurant or bar service at the time...got food from the little candy store out front, egg tacos type. Hopefully things have improved and the city has regained control but in part no fault of the hotel it was just not a city location I enjoyed or was comfortable in…
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Date of stay: May 2021
Helpful
Response from Marjorie Walsh, General Manager at The Heathman Hotel
Responded 26 Apr 2022
Thank you for your feedback L6174EQgeorgeh, feedback such as yours is important both to our operation as well as future guests. I am happy to say we have made some significant progress over the last few months both on property and in the city as a whole. We are back to a fully operating staff and Portland seems to be coming back to life! We pride ourselves on being a pet-friendly option for lodging in Portland, however, in the future if you prefer to stay on a pet-free floor we are more than happy to accommodate! We hope to host you again next time you are in Portland.
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PRICE RANGE
US$214 - US$276 (Based on Average Rates for a Standard Room)
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
151
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Claim Your Listing Frequently Asked Questions about The Heathman Hotel
Which popular attractions are close to The Heathman Hotel?
Nearby attractions include Arlene Schnitzer Concert Hall (0.04 km), Portland Art Museum (0.2 km), and Oregon Historical Society (0.2 km).
What are some of the property amenities at The Heathman Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Heathman Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Heathman Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Heathman Hotel?
Yes, paid private parking on-site and paid private parking nearby are available to guests.
What are some restaurants close to The Heathman Hotel?
Conveniently located restaurants include Mucca Osteria, Q Restaurant & Bar, and Southpark Seafood.
Are there opportunities to exercise at The Heathman Hotel?
Yes, guests have access to a fitness centre during their stay.
Is The Heathman Hotel located near the city centre?
Yes, it is 0.1 km away from the centre of Portland.
Are any cleaning services offered at The Heathman Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Heathman Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Heathman Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.