We booked two nights at The Duniway through Amex Fine Hotels and Resorts for a quick weekend break to Portland in March. We had an expectation of a certain level of quality given previous Amex FHR stays, and this hotel failed on every count. Buyer beware if you're a Platinum or Centurion cardholder thinking about this place (and there are very few FHR properties in Portland, so options are limited). On arrival: No bell staff and no valet. We parked in a 10min unload space, grabbed our luggage and went inside to get parking directions. Front desk told us to loop the one-way system and valet at The Hilton a block away. There is *no* valet service at The Duniway. The room: Small and dingy. Cheap toiletries and thin towels. The weirdest thing was that they don't provide either a Do Not Disturb sign or any kind of laundry bag in the room. On checkout, front desk told us guests don't get these items *unless requested*. Perhaps they think they don't need to provide Do Not Disturb signs because any housekeeping is also by request only. Granted, some places are doing better than others at getting back from COVID, but failing to even put a plastic door tab or a 10cent laundry bag in guest rooms is a new level of cheap. Food and drink: No room service at all when we stayed. The breakfast staff were ridiculously overworked - on a Sunday morning they needed at least another two servers and bussers to prevent meltdown. Insufficient time to clean after each diner = tabletops were sticky. Not the fault of servers, but a resource issue. Food was OK. Bar appeared closed in the evening when we got back from dinner Friday around 10.30pm. Security: There was no guest key requirement to use the elevator. We didn't see any security staff the whole time we were there, even when returning late at night. They may have been elsewhere on the property, but it appeared no-one was monitoring who was entering the hotel close to midnight. All FoH services appeared to be the job of a single guy on reception. Bear the minimal staffing in mind if security and safety are important to you. Overall: This place shouldn't be anywhere near the Amex Fine Hotels list. We had an equally rough stay at Hotel 1000 in Seattle recently (also Hilton owned) and one must ponder whether Hilton are cost-cutting so drastically at a corporate level that properties like this don't even offer the basics expected from a supposedly high-end hotel. On the plus side, we had a very good dinner at The Nines Hotel in Portland during our visit. That hotel appeared to be providing all the services associated with a luxury hotel (even valet-ing restaurant guests). We'll stay there instead of The Duniway next time.…
This was my first trip after eighteen months in isolation and lock down. I couldn't wait to get out of town. The Duniway in Portland turned out to be a great choice. I had a room on the 19th floor that was clean and comfortable. Everyone working in the hotel was welcoming and courteous. I stayed for four nights and couldn't have asked for much more while the lockdown rules are still in effect. I now want to go back when this is all over to see just how much better it will be when the restaurant is open and room service is back.
Several family and friends stayed at this hotel for my son's wedding. It was an overall great experience. Staff was super friendly facility was very clean and updated. Location within the city was very convenient
Was surprised, given the location but as it turned out, the stay was comfortable, nice staff, clean room, nice location - definitely will revisit. Thanks to all the staff. Appreciate it and hope to see you all soon again.
The lobby area is nice. It looks newer and trendy. It’s not a huge hotel and the lobby isn’t giant. The front desk staff was very nice. The rooms also appear new and are nice. The view was decent. I’d try for a room that is up higher. There is a cool area on the roof near the pool. Overall a nice hotel.