The Benson Portland, Curio Collection by Hilton
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
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Updated 22/03/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Benson Portland, Curio Collection by Hilton
Updated 22/03/09 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 159 in Portland
Location
Cleanliness
Service
Value
Travellers' Choice
The Benson, in the heart of downtown Portland, is the city's only premier hotel that unites the charm and civility of the old world with the elegance of contemporary design and mindful service. In homage to the hotel's namesake Simon Benson, guests are invited to experience legendary service, European design, 5-star dining and an acclaimed lobby bar. The Benson seeks to cultivate the best in all of us. The Benson is a short walk to the Pearl District, waterfront park, and countless shops, bars, and restaurants. Pioneer Courthouse Square and Powell's Books are a five-minute walk from our doors. Our hotel is pet-friendly and features a 24-hour fitness center and over 13,500 sq. ft. of event and meeting space.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Complimentary Instant Coffee
Vending machine
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Non-smoking hotel
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Walk-in shower
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Romantic
Languages Spoken
English, Spanish, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
425Restaurantswithin 0 km
89Attractionswithin 0 km
Contact
309 SW Broadway, Portland, OR 97205
Getting there
Union Station10 min
Car HireSee all Portland car hire
3687Reviews52Q+A100Room tips
Reviews
Traveller rating
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- 68
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Popular mentions
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Most Recent
For full transparency, I initially posted a review that indicated bad service at this location. I had such a positive response from the managers at the hotel that I wanted to edit my review to reflect that. Pro- Valet was helpful and efficient and the presidential suite is nice and newly renovated Cons- Unfriendly staff and sketchy area of town Our first night there hours after we walked into the hotel room 3 members of our family had an allergic reaction- we quickly figured out that it was dog dander. I was not told that this was a pet friendly floor. We sucked it up and took our meds, but asked for additional sheets to cover the sofa which is where I assumed the dog had been. First time I called housekeeping-no answer. Then I called front desk and she said they would "try". Third time I went down there to ask I finally received it. Check in was unfriendly and even when I asked about Multnomah Falls they did not care to help. Disappointed in this location. Next time I would stay elsewhere. Even the downtown area around here was extremely sketchy with tents set up outside. Mark, the managing director, then reached out to me personally to apologize and make things right. I appreciate the quick response and attention that was given to the problem. I believe with proper training the staff at the front desk would be the least of your worries here. As far as allergies, I am told that pet rooms will now be separated. I'm sure most travelers can appreciate the ability to travel with their pets at this hotel and I am not against it- I just think that the pet friendly floors/rooms should be separated. You can tell a lot about a business based off of the management and with the new management I know this hotel will only go up from here.…
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Date of stay: June 2022
Rooms
Cleanliness
Service
Room Tip: Presidential suite is worth the splurge
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Helpful
Hotel's Favourite
We selected The Benson for our getaway, as we were able to use timeshare points through RCI. Although downtown Portland is definitely still struggling to recover from the past year plus of pandemic and social unrest, the staff at The Benson are definitely maintaining the welcoming atmosphere and level of service Mr. Simon Benson would have expected. This beautiful building is a site to behold, and has many lovely touches to be enjoyed, including the "Historic Stairwell" that was fun to visit. The Palm Court Restaurant was not yet open, but Linda provided us with our satisfactory Grab & Go breakfast each morning, and there's a great kiosk across the street, Oak Street Coffee, if you want a latte or other espresso beverage rather than brewed coffee in the lobby. Many places to visit are within walking distance, including Powell's City of Books, Stumptown Coffee Roasters and the waterfront. Portland also has a pretty nice public transit system, which includes light rail that will transport you between airport and hotel for $2.50 - just keep in mind it's about a 45-minute ride.…
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Review collected in partnership with Coast Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from George Schweitzer, General Manager at The Benson Portland, Curio Collection by Hilton
Responded 16 Jul 2021
Dear Francesca, We are honored you chose to stay at The Benson. Thanks for sharing your experience with others on Tripadvisor. We are glad you enjoyed your stay and got a chance to visit our "Historic Stairwell". It is also nice to hear you appreciated the Grab & Go breakfasts Linda provided. She will be pleased to hear your comments. Hopefully we'll get a chance to see you again in the future. In the meantime, we wish you good health and safe travels. Sincerely, George Schweitzer
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While staying at The Benson with a group, in addition to sampling various Portland restaurants for breakfast, I also ate one morning in The Benson's Palm Court. What an excellent choice that was! I had the most delicious over easy egg of my life, accompanied by crisp bacon, fabulous potatoes, and, as promised by Bobby the waiter, the best ever strawberry jam to go with my toast. What a great way to start the day!
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Breana Guaderrama, Guest Services / Front Office at The Benson Portland, Curio Collection by Hilton
Responded yesterday
Dear Connie, Thank you for your kind review and rating regarding your recent stay at The Benson. We are grateful! I will make certain to share your kind comments with Bobby in the Palm Court. He will be pleased! Hopefully we will get to see you again in the future. In the meantime, we wish you good health and safe travels! Kindest regards, Breana Assistant Front Office Manager
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We stayed for a long weekend and absolutely loved the place. Beautiful interior, the room was huge and clean, and the restaurant was fantastic. Bobby, our server, was the best! The only reason I didn't give 5 stars was the bed. It was incredibly hard and hurt my back after sleeping on it. Otherwise, this is a great place to stay downtown. So close to everything within walking distance. We will stay here again.
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Date of stay: June 2022Trip type: Travelled
Helpful
the lobby is very grand, the housekeeping is awful, our corridor never saw a vaccum cleaner the 5 nights we were there. The only place to eat is bar food in a VERY nosey lobby. Staff were very helpful and pleasant
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Date of stay: June 2022
1 Helpful vote
Helpful
Response from Breana Guaderrama, Guest Services / Front Office at The Benson Portland, Curio Collection by Hilton
Responded yesterday
Dear Joan, Thank you for your feedback regarding your recent stay at The Benson. We are honored you chose to stay with us! Our hope is that every guest has an exceptional stay and leaves looking forward to their very next visit at The Benson. I am truly sorry to read our housekeeping policy was not clearly communicated to you. Although the pandemic has caused extreme financial hardship and our occupancy is not at a level where we can only provide turndown or stayover service upon request, there is no excuse for what you experienced. Your concerns are valid, and I promise to address immediately. All in all, please know we appreciate your business and hope to see you again in the near future. In the meantime, we wish you good health and safe travels! Regards, Breana Assistant Front Office Manager
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First time in Portland for a wedding. Facility was great. Loved the restaurant on site. Food was excellent. Bobby and Sandy served us well. The bed was comfortable for my wife and I. The experience here was like a mini vacation.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Breana Guaderrama, Guest Services / Front Office at The Benson Portland, Curio Collection by Hilton
Responded 6 days ago
Thank you for your kind review and rating regarding your recent stay at The Benson. We are honored you chose to stay with us! I will make certain to share your kind comments with Bobby and Sandy in The Palm Court, they will be pleased! We are very grateful to have them on our team! I am happy to read you felt your stay was like a mini vacation, we strive to have all of our guests feel the same way. We hope to see you again in the near future. In the meantime, we wish you good health and safe travels! Regards, Breana Front Office and Reservations Coordinator
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My husband and I stayed here for three nights during the Rose Parade. Having previously worked in hotels, I know there's nothing a hotel staff can do when there's a parade outside and the hotel has a large amount of people staying there for the parade, so that first night was very loud needless to say. The only negative even after all the parade goers and weekend guests left, we still heard the loud reverberation of guest room doors slamming shut. There was nothing that could be done to minimize it - we tried just closing the door by holding on to the handle. We could also hear the insentient sound of the parking garage gate closing/opening outside of our room and the sound of people and traffic outside of our room. The hotel is also located on the edge of a nice shopping district that bordered the Pearl District, which had many of homeless individuals and encampments and abandoned/graffitied buildings that made us very uneasy walking outside of the property and down Broadway. On the positive side the room was beautiful. The shower had excellent water pressure and the bathroom had plenty of counter and shelf space for our items. The mattresses and bedding were comfortable. The staff was very welcoming and accommodating. The front desk staff warmly greeted us every time we walked through the lobby. The valets were very responsive and prompt. The property itself is very beautiful and terrifically maintained. For what I said about the neighborhood, we felt very safe in the hotel itself. Keys are needed to access the guest floors and the front desk and doors are manned at all hours. We very much enjoyed our stay.…
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Date of stay: June 2022
Location
Cleanliness
Service
Room Tip: Just pack ear plugs if you don't like the sound of closing doors.
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Helpful
We enjoyed all aspects of our stay, the ornate public spaces, the modern, quiet, and very clean and comfortable room and the helpful staff.Location is excellent for visitors with restaurants and attractions in easy walking distance. We would highly recommend a stay at the Benson.
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Review collected in partnership with Curio – A Collection by Hilton
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Breana Guaderrama, Guest Services / Front Office at The Benson Portland, Curio Collection by Hilton
Responded 1 week ago
Thank you for your kind comments and rating regarding your recent stay at The Benson. We are honored to receive your 5 star rating on Tripadvisor! I am grateful to read you enjoyed the historic ambience of our lobby and our modern guest rooms. We really appreciate it! To hear you will highly recommend our Hotel is the greatest compliment we can receive! Hopefully we will get to see you again in the future. Until then, we wish you safe travels!!! Very Sincerely, Breana Guaderrama Front Office & Reservations Coordinator
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This hotel was a beautiful, old world charming place located in the heart of the Pearl District. We were able to walk to everything we wanted to see in Portland. It was literally 5 minutes from Huber's, Voodoo Doughnuts, Dan & Louis Oysters. Great bars and pubs. The rooms are spacious and we happen to have a decent view. We also received a hotel credit of $15 per person that we could use at the bar or restaurant. We used it at the bar and enjoyed a great cocktail served by a very charming man. While we were only there for 24 hours, we truly enjoyed our stay at the Benson. Parking isn't cheap ($42 a day) but I think most parking is in Portland.
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from Breana Guaderrama, Guest Services / Front Office at The Benson Portland, Curio Collection by Hilton
Responded 1 week ago
Thank you for your kind comments and rating regarding your recent stay at The Benson. We are honored to receive your 5 star rating on Tripadvisor! I am grateful to read you enjoyed the charm and historic ambience of our Hotel. We really appreciate it! Hopefully we will get to see you again in the future. Until then, we wish you safe travels!!! Very Sincerely, Breana Guaderrama Front Office & Reservations Coordinator
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Wonderful historical building in the perfect location downtown Portland, but what earns five stars is the friendly helpful staff. Bobby and Sandy at breakfast started our day with smiles. Memorable stay for us all. The restaurant is under new management and we hope the menu gets elevated to reflect the great lobby space.
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from Tracy Kalesse, Other at The Benson Portland, Curio Collection by Hilton
Responded 1 week ago
Thank you for your kind comments and rating of your recent stay at The Benson. We are honored to receive your 5 star rating on Tripadvisor! Thank you also for your kind comments of Bobby and Sandy. We will be sure to pass along the compliments. They will be pleased! You will be happy to know that we are working on elevating our menu. Should you return, we hope you will be happy with the changes. Thank you again for your business and we hope to see you again in the future! Kindly, Tracy Kalesse Assistant General Manager
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PRICE RANGE
US$200 - US$258 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Benson, a Coast Hotel
LOCATION
United StatesOregonPortlandDowntown
NUMBER OF ROOMS
287
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Claim Your Listing Frequently Asked Questions about The Benson Portland, Curio Collection by Hilton
Which popular attractions are close to The Benson Portland, Curio Collection by Hilton?
Nearby attractions include Powell's City of Books (0.3 km), Portland Center Stage at The Armory (0.4 km), and Living Room Theater (0.3 km).
What are some of the property amenities at The Benson Portland, Curio Collection by Hilton?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Benson Portland, Curio Collection by Hilton?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Benson Portland, Curio Collection by Hilton?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Benson Portland, Curio Collection by Hilton?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to The Benson Portland, Curio Collection by Hilton?
Conveniently located restaurants include Mucca Osteria, Mother's Bistro & Bar, and Cheryl's on12th.
Are there opportunities to exercise at The Benson Portland, Curio Collection by Hilton?
Yes, guests have access to a fitness centre during their stay.
Is The Benson Portland, Curio Collection by Hilton located near the city centre?
Yes, it is 0.6 km away from the centre of Portland.
Are any cleaning services offered at The Benson Portland, Curio Collection by Hilton?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Benson Portland, Curio Collection by Hilton?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Benson Portland, Curio Collection by Hilton offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.