For full transparency, I initially posted a review that indicated bad service at this location. I had such a positive response from the managers at the hotel that I wanted to edit my review to reflect that. Pro- Valet was helpful and efficient and the presidential suite is nice and newly renovated Cons- Unfriendly staff and sketchy area of town Our first night there hours after we walked into the hotel room 3 members of our family had an allergic reaction- we quickly figured out that it was dog dander. I was not told that this was a pet friendly floor. We sucked it up and took our meds, but asked for additional sheets to cover the sofa which is where I assumed the dog had been. First time I called housekeeping-no answer. Then I called front desk and she said they would "try". Third time I went down there to ask I finally received it. Check in was unfriendly and even when I asked about Multnomah Falls they did not care to help. Disappointed in this location. Next time I would stay elsewhere. Even the downtown area around here was extremely sketchy with tents set up outside. Mark, the managing director, then reached out to me personally to apologize and make things right. I appreciate the quick response and attention that was given to the problem. I believe with proper training the staff at the front desk would be the least of your worries here. As far as allergies, I am told that pet rooms will now be separated. I'm sure most travelers can appreciate the ability to travel with their pets at this hotel and I am not against it- I just think that the pet friendly floors/rooms should be separated. You can tell a lot about a business based off of the management and with the new management I know this hotel will only go up from here.…
We selected The Benson for our getaway, as we were able to use timeshare points through RCI. Although downtown Portland is definitely still struggling to recover from the past year plus of pandemic and social unrest, the staff at The Benson are definitely maintaining the welcoming atmosphere and level of service Mr. Simon Benson would have expected. This beautiful building is a site to behold, and has many lovely touches to be enjoyed, including the "Historic Stairwell" that was fun to visit. The Palm Court Restaurant was not yet open, but Linda provided us with our satisfactory Grab & Go breakfast each morning, and there's a great kiosk across the street, Oak Street Coffee, if you want a latte or other espresso beverage rather than brewed coffee in the lobby. Many places to visit are within walking distance, including Powell's City of Books, Stumptown Coffee Roasters and the waterfront. Portland also has a pretty nice public transit system, which includes light rail that will transport you between airport and hotel for $2.50 - just keep in mind it's about a 45-minute ride.…
While staying at The Benson with a group, in addition to sampling various Portland restaurants for breakfast, I also ate one morning in The Benson's Palm Court. What an excellent choice that was! I had the most delicious over easy egg of my life, accompanied by crisp bacon, fabulous potatoes, and, as promised by Bobby the waiter, the best ever strawberry jam to go with my toast. What a great way to start the day!
We stayed for a long weekend and absolutely loved the place. Beautiful interior, the room was huge and clean, and the restaurant was fantastic. Bobby, our server, was the best! The only reason I didn't give 5 stars was the bed. It was incredibly hard and hurt my back after sleeping on it. Otherwise, this is a great place to stay downtown. So close to everything within walking distance. We will stay here again.
the lobby is very grand, the housekeeping is awful, our corridor never saw a vaccum cleaner the 5 nights we were there. The only place to eat is bar food in a VERY nosey lobby. Staff were very helpful and pleasant
First time in Portland for a wedding. Facility was great. Loved the restaurant on site. Food was excellent. Bobby and Sandy served us well. The bed was comfortable for my wife and I. The experience here was like a mini vacation.
My husband and I stayed here for three nights during the Rose Parade. Having previously worked in hotels, I know there's nothing a hotel staff can do when there's a parade outside and the hotel has a large amount of people staying there for the parade, so that first night was very loud needless to say. The only negative even after all the parade goers and weekend guests left, we still heard the loud reverberation of guest room doors slamming shut. There was nothing that could be done to minimize it - we tried just closing the door by holding on to the handle. We could also hear the insentient sound of the parking garage gate closing/opening outside of our room and the sound of people and traffic outside of our room. The hotel is also located on the edge of a nice shopping district that bordered the Pearl District, which had many of homeless individuals and encampments and abandoned/graffitied buildings that made us very uneasy walking outside of the property and down Broadway. On the positive side the room was beautiful. The shower had excellent water pressure and the bathroom had plenty of counter and shelf space for our items. The mattresses and bedding were comfortable. The staff was very welcoming and accommodating. The front desk staff warmly greeted us every time we walked through the lobby. The valets were very responsive and prompt. The property itself is very beautiful and terrifically maintained. For what I said about the neighborhood, we felt very safe in the hotel itself. Keys are needed to access the guest floors and the front desk and doors are manned at all hours. We very much enjoyed our stay.…
We enjoyed all aspects of our stay, the ornate public spaces, the modern, quiet, and very clean and comfortable room and the helpful staff.Location is excellent for visitors with restaurants and attractions in easy walking distance. We would highly recommend a stay at the Benson.
This hotel was a beautiful, old world charming place located in the heart of the Pearl District. We were able to walk to everything we wanted to see in Portland. It was literally 5 minutes from Huber's, Voodoo Doughnuts, Dan & Louis Oysters. Great bars and pubs. The rooms are spacious and we happen to have a decent view. We also received a hotel credit of $15 per person that we could use at the bar or restaurant. We used it at the bar and enjoyed a great cocktail served by a very charming man. While we were only there for 24 hours, we truly enjoyed our stay at the Benson. Parking isn't cheap ($42 a day) but I think most parking is in Portland.
Wonderful historical building in the perfect location downtown Portland, but what earns five stars is the friendly helpful staff. Bobby and Sandy at breakfast started our day with smiles. Memorable stay for us all. The restaurant is under new management and we hope the menu gets elevated to reflect the great lobby space.