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Room & Suite (22)
Dining (3)
About
#5 of 10 in Gresham
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Location
Full view
Contact
17777 NE Sacramento St, Gresham, OR 97230-5951
Getting there
Car HireSee all Gresham car hire
145Reviews0Q+A47Room tips
Reviews
Traveller rating
- 37
- 34
- 21
- 16
- 37
Time of year
Traveller type
Language
Selected filters
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- English
After a resent stay I agree that this hotel needs to revaluate it's service program, (or lack of) if I were the manager I would look at the reviews and make some very needed changes, there are many negative reviews and I must admit I agree with them, It is absolutely my fault for not doing the research prior to my stay, I will not be staying there again, I have advised other to stay away from this hotel
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Date of stay: February 2021Trip type: Travelled
Value
Location
Service
Helpful
Response from ESA GM, General Manager at Extended Stay America - Portland - Gresham
Responded 02 Mar 2021
Thank you for choosing our hotel for your stay. We sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
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The hotel smells like old cigarettes, there’s weird sticky stuff on the floor, the front desk didn’t even have a single coffee maker. They gave me a mug and a packet of tea packet coffee so I can microwave my own. This is so gross. I will tell anyone who can listen not to waste their money or time. NOT WORTH IT. Weird sticky stuff pictured below.
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Date of stay: January 2021Trip type: Travelled
Helpful
Response from ESA GM, General Manager at Extended Stay America - Portland - Gresham
Responded 25 Jan 2021
Thank you for your review. We sincerely apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
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I booked this room for a month for my father and his caregiver. He is in hospice with stage 4 liver cancer and is not far a long enough to go into the VA hospice (he can still walk, bath and dress himself). He also has severe short term memory loss. The reservation is tomorrow, when I asked Rebecca if I could email copies of his ID because I'm not sure if he lost it, she refused to accept it. When I explained the situation, she said "They weren't that kind of facility and she was cancelling the reservation". When I asked why she just kept repeating herself saying they weren't a place where people go to die. Really, because he needs a place to go before he goes to die. She needs to be fired for her discrimination in my opinion, she's lucky I live in CA and not nearby, otherwise she'd have to look me in the eye and cancel. I am now scrambling for a residence for him to stay with his caregiver.…
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Date of stay: December 2020
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Portland - Gresham
Responded 30 Dec 2020
Steph, thank you for sharing your experience through your review. We are disheartened to read your comments and regret disappointing you. We are concerned about your experience, and we will discuss your feedback with this individual. We highly appreciate your patience. Sincerely, Hotel Management
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Slowest WiFi I’ve ever experienced(I signed up for advanced WiFi) literally 500kbps I couldn’t even stream Netflix. When I asked the front desk about it they gave me a ton of attitude and said “If you have a problem you can stay somewhere else” when I contacted management About the unprofessionalism the Manager actually kicked me out.(I paid for a month and only stayed for 4 days) And refused to refund me
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Date of stay: April 2020Trip type: Travelled
Helpful
Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Portland - Gresham
Responded 22 Aug 2020
Thank you for your review. We are sorry for the inconvenience you had due to the wifi and apologize for the service issue you experienced during your stay. Your feedback will be shared with the appropriate team members to make sure we are consistent with our service delivery. Also, we have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Please revisit us so we can make it up to you. Sincerely, Hotel Management
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Would have been average accept: Kitchenette was empty, no pens, no paper, no cable/tv guide, no hotel welcome/tourist book, no hair dryer, no Do Not Disturb sign, no Coffee/tea pot..I have seen all of these simple items in every hotel I have been in except this one! I had to go to the front desk at least 8 additional times to request items. I requested all kitchen items more than once..No cutting board, no cutting knife, no dish sponge, no coffee amenities with the coffee pot. This hotel was inconvenient for me, too many interruptions of not having things available in the room and going to front desk to obtain.
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Date of stay: January 2020
Helpful
Response from iResponze A, Manager at Extended Stay America - Portland - Gresham
Responded 19 Jan 2020
Thank you for your review. We apologize for your disappointment with the lack of some amenities in your room and also regret the inconvenience you had due to our kitchenware policy. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
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PRICE RANGE
US$109 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america portland, extended stay portland, portland extended stay, extended stayamerica portland gresham
LOCATION
United StatesOregonGresham
NUMBER OF ROOMS
104
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Claim Your Listing Frequently Asked Questions about Extended Stay America - Portland - Gresham
Which popular attractions are close to Extended Stay America - Portland - Gresham?
Nearby attractions include The Candy Basket (0.6 km) and Zimmerman House Museum and Gardens (1.0 km).
What are some of the property amenities at Extended Stay America - Portland - Gresham?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Portland - Gresham?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Portland - Gresham?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Portland - Gresham?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Portland - Gresham?
Conveniently located restaurants include Elmer's Restaurant, Shari's Cafe and Pies, and Irish Bros. Coffee.
Are pets allowed at Extended Stay America - Portland - Gresham?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Portland - Gresham?
Many travellers enjoy visiting Benson Bridge (1.7 km).
Is Extended Stay America - Portland - Gresham accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.