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Posting for a friend. This is her real experience. I apologize but I have to rant a little (or a lot!)...
I recently spent a week back in Ohio to undertake the final preparations for our home sale. We stayed at the Holiday Inn in...More
Response from IHGService, General Manager at Holiday Inn StrongsvilleResponded 2 weeks ago
I came across your review via TripAdvisor. I’m very sorry to hear about your friend's experience on their recent stay. I would like to address this further and have sent you a private message in an effort to obtain more information. I look...More
We chose to stay here based on price, amenities, and location. We wanted something close to Cleveland without the expense, yet wanted a clean comfortable stay. Friendly staff, clean and spacious room, only negative was breakfast. Upon check-in, we were upgraded to include 2 "made...More
Thank Jennifer B
Response from georgei324, General Manager at Holiday Inn StrongsvilleResponded 8 April 2018
Jennifer B, thanks so much for letting us know about your most recent visit to our hotel. We are so very disappointed about your opinion of our breakfast buffet. We receive so many positive comments about our food and its quality, so we are following...More
We were in town for a wedding, and I booked our room that included 2 free breakfasts. The hotel was really full but, at night, it was nice and quiet. Our room was very nice and clean. Beds and pillows were extremely comfortable - and...More
Response from georgei324, General Manager at Holiday Inn StrongsvilleResponded 4 weeks ago
Thanks so much for the positive feedback during your last stay, we are pleased that we met your expectations. We look forward to serving you again in the very near future.
We checked in for 5 nights and when asked if the hotel had laundry onsite was told yes on first floor however the dryer was out of order. I came in one night and wasn't paying attention got off on the wrong floor and floor...More
Thank Rosa P
Response from georgei324, General Manager at Holiday Inn StrongsvilleResponded 5 weeks ago
Thank you for letting us know about your most recent stay at our hotel. We sincerely apologize for the issue you encountered with our dryer being inoperable. At times if we are not informed that a piece of our guest laundry is not working it's...More
I am here weekly on business foe one night each trip. It’s the hotel my company books for me. The hotel is average for a hotel. There are plenty to do in the area I must say. I guess what bothers me the most is...More
Thank Dale R
Response from georgei324, General Manager at Holiday Inn StrongsvilleResponded 19 March 2018
Thanks for letting us know about your most recent visit to our hotel, we appreciate the feedback. We are in the process of upgrading all of our lighting in our guestrooms. Thanks again and have a great week.