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Holiday Inn Express Burton-upon-Trent

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Traveller (29)
Room & Suite (27)
Dining (6)
Overview
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2nd Avenue Parkway 100 Centrum, Burton upon Trent DE14 2WF England See on map
AMENITIES
Free Wifi
Parking
Breakfast included
Non-Smoking Hotel
Restaurant
Family Rooms
Bar/Lounge
3 Star accommodation
Additional information
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Offers from Holiday Inn Express Burton-upon-Trent
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Rooms
25 Nov26 Nov
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1 room, 2 adults, 0 children
Standard Room
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Reviews(372)
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andromedahb
103
Reviewed 3 weeks ago
I stayed for two nights as a solo traveller. I was given a twin room which was disappointing. My room was directly opposite the A38. Luckily I used to live on the flight path of Heathrow so can sleep through anything but I imagine light sleepers would have difficulty sleeping in my room. There were signs up in the room advising complimentary ear plugs can be collected from reception but I wonder how people would hear their alarm clock if that were the case. The main issue is the glazing is far too thin. There were also children running up and down the corridor fairly late at night (c.11pm) and around 8am in the morning.
There is a car parking charge of £3 per night which again is disappointing.
The road leading to the hotel does seem to attract a lot of lorries so I can understand why they have put a barrier in place, there was a car transporter parked on it both nights I was there.
The reception staff were very friendly, I asked for a bath mat and it was no problem at all,
One thing to be aware of - they will preauthorise your card (debit/credit) when you check in and they preauthorise it for an additional £20/night in case you have any extras. The signs say this is company policy, which obviously isn't the staff's fault but I was unimpressed with this.
The all you can eat breakfast was disappointing - both the orange juice and apple juice tasted as though they had been watered down. The cooked breakfast consists of bacon, sausage, scrambled egg and beans. I'm not a fussy eater at all, but I have to be honest the sausages didn't taste of anything. They have quorn available.
They also had bread (and a toaster), croissantas, some chocolate muffins, cereal etc.
The waitress with the grey hair was really unfriendly, I said good morning to her and she ignored me, I thought okay maybe she's having a bad day (hey we're all human), the next day a lady asked her at about 10 past 9 if she could have some more beans, and she was clearly trying to get out of doing anymore due to the time (it will take 9 minutes, 10 minutes etc).
My room was okay, it did look tired and showed signs of wear. It had tea and coffee making facilities and a tv. They also had free wifi. I was cold at night despite turning the heating on maximum so I took the duvet off the other bed and slept with two duvets. The bed was comfortable.
The shower was excellent - very powerful.
If you have forgotten some essentials eg toothpaste there is a sign in the ensuite saying that you can get some from reception. It does say complimentary but please people don't take advantage of this.
The hotel is in an excellent location - there is a large Morrisons with a petrol station nearby, a McDonalds and there is a pub next door.
This hotel has so much potential, however I wouldn't stay here again unless my employer for example was paying for it.
Thank andromedahb
Response from Alan N, General Manager at Holiday Inn Express Burton-upon-Trent
Responded 2 weeks ago
Hi andromedahb, Thank you very much for your very detailed review of the hotel, I can assure you that it is appreciated! I do believe that some of your comments will be addressed during our refurbishment this winter. We will be having triple glazed windows fitted, and brand new bedrooms. With regards to the barrier, this is to help the security & safety of the car park and our guest cars. I do not know of any instances of car transporters in our car park. The pre-authorisation of your card is common in most hotels should you choose to leave your account open to post extras onto your room. I am sorry about your breakfast experience, this is certainly not indicative of our usual guest experience. With regards to the juice we certainly do not water it down. It could be that the syrup was starting to run out and needed replacing. Unfortunately we do not know this during the middle of service unless a guest reports it to us. I was pleased to hear that you did enjoy a number of aspects of your stay, and I do hope that overall you found your stay positive. We will be even better in 6 months once of full refurbishment is complete. Kind Regards Alan Northern General Manager
Dowboy9
Cardiff, United Kingdom
10594
Reviewed 3 weeks ago
Hotel is in a good location but adjacent to the main road. Did think that it would be a bit quieter during the night but I was wrong. Bar and breakfast area pleasant. Plenty of parking but the noisy night put me off a bit so for that 7/10
Thank Dowboy9
Response from Alan N, General Manager at Holiday Inn Express Burton-upon-Trent
Responded 2 weeks ago
Hi Dowboy9, Thanks for the comments, they are appreciated and will be shared with the team. I was sorry to hear about your comments with regards to the noise. We are having all windows replaced, to be triple glazed this winter, so I do expect this issue to be eradicated down the line. I do hope that your experience does not deter you from using the hotel again in the future. Kind Regards Alan Northern General Manager
zenrobertshaw
Durham, United Kingdom
188
Reviewed 3 weeks ago
Stayed for one night here while visiting The national Arboretum. Rooms are clean and comfy, Staff are friendly and accommodating. Coffee and tea in the room if you want to have one. Breakfast is alright, typical English buffet but plenty so you can really fill up. The place was really bustling due to lots of children with their families in the hotel, and this Waitress GLORIA kept the restaurant nice and tidy and smiling as she went to her duties.... she is a worker bless her heart.
Thank zenrobertshaw
Response from Alan N, General Manager at Holiday Inn Express Burton-upon-Trent
Responded 3 weeks ago
Hi zenrobertshaw, Thank you very much for your great comments following your stay with us. I was pleased to hear that you enjoyed your stay at the hotel, especially our complimentary Express Start breakfast, the most important meal of the day. I will certainly personally pass on your thanks to Gloria and ensure that she gets some extra recognition. Kind Regards Alan Northern General Manager
Anon A
London, United Kingdom
125120
Reviewed 3 weeks ago
On the positive side, the location just off the A38 is convenient and the staff I came into contact with were all very helpful and welcoming. There is a Harvester and Miller and Carter if you want to eat out.

Unfortunately the hotel is showing its age. My bedroom was dark and dingy with insufficient lighting to work in; the internal soundproofing was poor; and external noise was very intrusive.

Given a choice I would not stay here again due to the poor quality of the rooms.
Thank Anon A
Response from Alan N, General Manager at Holiday Inn Express Burton-upon-Trent
Responded 3 weeks ago
Hi Anon A, Thank you very much for your feedback following your recent stay with us. I was pleased to hear that the team looked after you. I was of course sorry to read your comments about the rooms, however the great news is that we are getting a full refurbishment over the winter and I am sure that should you return next year, you will notice a significant improvement as most/all of these issued will be addressed. I do hope that your experience does not deter you from using the brand or indeed the hotel again, in the future. Kind Regards Alan Northern General Manager
Vince W
5117
Reviewed 08 Oct 2018
Up for Ride to the Wall. Just down the road from the National Memorial Arboretum. Great rooms Tea and coffee in room with a free tea and coffee in the bar area. Taxis very quite to the hotel with direct phone line. great for Business and family stay. free breakfast in the morning. plates are small. Parking £3 per bay.
Thank Vince W
Response from Alan N, General Manager at Holiday Inn Express Burton-upon-Trent
Responded 11 Oct 2018
Hi Vince W, Thank you very much for your comments, we really do appreciate them. It was a pleasure to hear that on the whole you were happy with your stay at the hotel and we hope to see you again next year if you are attending the Ride to the Wall event again. Kind Regards Alan Northern General Manager
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About
Description
Enjoy a convenient location at the friendly Holiday Inn Express Burton upon Trent hotel, close to the A38 and A50. Our modern hotel is handily located in the Centrum 100 Business Park, just 30 minutes' drive from More both Birmingham and East Midlands airports. Guests of Holiday Inn Express Burton upon Trent can wake up to an Express Start breakfast each morning and leave vehicles parked in our car park. Car parking is charged at £3.00 per night. All 82 of our comfortable Guest rooms have free wireless Internet and flat-screen TVs. You can host events for up to 65 guests in Holiday Inn Express Burton upon Trent's 3 air-conditioned meeting rooms. We're easy for your delegates to reach with convenient links to Birmingham, Derby, Nottingham and Stoke-on-Trent via the A50, A42, M6 and M1. Major conferences and exhibitions at Birmingham NEC are just 30 minutes drive from our hotel. Spacious Family rooms make us a good choice if you're visiting the nearby National Memorial Arboretum or thrilling Alton Towers theme park, a 45-minute drive away. Back at Holiday Inn Express Burton upon Trent, you can relax over drinks with friends and choose pub-style evening meals from the dinner menu in our sociable Great Room. Kids aged 12 and under eat free when accompanied by a paying adult. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Breakfast included
Restaurant
Bar/Lounge
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Room Service
Free Parking
Pool
Fitness Centre with Gym / Workout Room
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
82
Price range
US$68 - US$149 (Based on Average Rates for a Standard Room)
Also Known As
Holiday Inn Express Burton-Upon-Trent Hotel Burton Upon Trent
,
Holiday Inn Burton Upon Trent
,
Burton Upon Trent Holiday Inn
Location
United Kingdom > England > Staffordshire > Burton upon Trent
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
82
Price range
US$68 - US$149 (Based on Average Rates for a Standard Room)
Also Known As
Holiday Inn Express Burton-Upon-Trent Hotel Burton Upon Trent
,
Holiday Inn Burton Upon Trent
,
Burton Upon Trent Holiday Inn
Location
United Kingdom > England > Staffordshire > Burton upon Trent
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Traveller (29)
Room & Suite (27)
Dining (6)
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Questions & Answers
Ask a question
Iain S
31 July 2018|
Answer
Response from Alan N | Property representative |
Hi, Please can you call the hotel to discuss your requirements on 01283 504300 option 4 Many thanks Reception
0
Votes
Sunshine2400
6 November 2016|
Answer
Response from Alan N | Property representative |
Hi there, thank you for your enquiry. If you can provide your booking details, I can check whether there will be one available for you. This should not normally be a problem for us. Unfortunately all Holiday Inn Express... More
0
Votes
Sunshine2400
6 November 2016|
Answer
Response from onestreetwiseb | Reviewed this property |
Not having small kids are can't answer about the cot. The rooms we've stayed in had a bath
0
Votes
Room Tips
"Ask for a quiet room away from main road"
Dowboy9
3 weeks ago
Read review
"Adjoining room available."
449vincew
08 Oct 2018
Read review
"They have large, wheelchair-accessible rooms for wheelchair users, which came with an accessible wet-room..."
TheCampbells42
19 Sep 2018
Read review
"All rooms are quiet."
derekm125
31 May 2018
Read review
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