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This is by far the worse hotel I have been to yet the lady at the front desk customer service skills we’re terrible she discriminated me and my family by us being the only black family that was in the hotel . A entire family...More
A+ just a few nights with my family while visiting some family. It was clean comfortable. The pool was average. Breakfast was fine for most, not many options for vegetarians or gluten-free. We have one of each. Staff was super nice and helpful!. When our...More
Beware!! Stayed at this property several times and enjoyed it. The last time my husband and I stayed with my service dog was nothing but drama. First told that my service dog left an odor in the room, then told that they had to leave...More
Thank Stacey M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 12 March 2018
Hello Stacey M,
Thank you for your stay and for taking the time to leave us feedback. I am sorry to see that your recent stay didn't go as well as your previous stays with us. IHG continually aims to make your experiences with our...More
Was a great place to rest up after a long day of travel. Pleasant staff, great room, uber confortable bed, very clean and well-appointed. We were too tired to go out for dinner, so we ordered in. Was able to catch up on some work...More
Thank Denise C
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 1 February 2018
Thank you for your wonderful review and we look forward to your next stay with us.
I have stayed at many hotels and I must say that at this one the clerk seemed to take the time to make conversation. He seemed to be really interested in our trip. The hotel is in a nice location with several options close by...More
Response from Raj D, General Manager at Holiday Inn Express Cleveland Airport - Brook ParkResponded 29 December 2017
Thank you for your wonderful review and hope you had great time on your trip. We look forward to your next stay with us.
Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made... More
Our shuttle runs from 5 to Midnight, departing every half hour. While checking in please request the time you would like to leave. If you are going to leave a car while you are gone, please make sure you have made reservation thru hotel as a "Park and Fly" reservation, otherwise you will have to leave your car at the parking facilities close to the airport.
The Cleveland Clinic is located downtown which is about 1/2 hour drive from our property. Our shuttle is limited to with in 1 miles radius from the property. You would have to rent a car for your drive to the clinic.
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"Away from elevator, ice machine and stairs-top floor"