The Ridge Hotel is always giving a high standard when it comes to service & cleanliness, Wifi also helps when with my work cause i've managed to do most of my work while in the hotel. The only thing I was not aware of which I've learned was the pre-ordering of Breakfast on the go especially when I have early meetings with clients. Overall, everything was more than perfect.
The service level from the staff was excellent as well as the decor of the room. The breakfast was amazing and the staff went out of their way to cater for us as we were vegetarian. We could not sleep as the noise level from New Cafe was blasting until after 2 am in the morning. The hotel staff tried to accommodate us by change room but this did not change the noise levels. I would give the staff and the decor a rating of 8 but due to the noise level and not being able to sleep after all this is a hotel, the over rating will have to be 2. The poor rating is due to the noise level and not due to quality
We arrived at Southern Sun The Ridge whilst some of us were accommodated at the Stay Easy on the same property. This is the local hive for people of Middelburg. The rooms are spacious with a shower and for those staying at the Stay Easy you have breakfast at the hotel and dinner at Billy G or Cuban on the Go. Both restaurants were full and we had to wait. The staff was efficient and there was a large variety of meals on offer at Billy G including roasts, fish, chicken , salads and a variety of desserts. I can’t comment on Cuban on the Go as I did not eat there.
Our experience was awesome. We would definitely come again. Fromt the food, the rooms the staff. Everything was amazing. I like how everything is so close by from the mall, the movies, the games, nearby shops and safe parking. Splendid experience.
I stayed at the Ridge Hotel for one night and enjoyed it very much. The staff were very friendly during the check-inn proses and assisted me when ever i needed their help. I will definitely stay there again. Well done.
Nice sleep over place. Restaurant staff not courteous, they could improve on hospitality Room TV was not working. No one bothered to even check if we were OK. Potter was not friendly, looked like he didn't want to be there
Had a great moment with my family and i am still waiting for my reward card.i Can recommend my friends to come over too, because its a lovely and clean hotel. Can come more and more. We love everything about the place and it was hard to check out
Cleanliness of the room am satisfied the only complain water or juice must be supplied when we check in.. Otherwise everything is satisfactory and ok. I would recommend your place to family and friends
It is not at all to stay in this hotel during weekends, (mostly Friday and Saturday nights and some Sundays) if you intend to sleep an have some well deserved rest. Due to the location, which is within walking distance to the Highveld Mall and right on top of the Ridge Casino, there is alot of noise of music and screaming and partying depending on events happening at the Venue and or the News Cafe situated at the Food Court in the Mall, and gaming centre for kids. It is a great place to stay if you intend to join in the fun and partying because it is convenient for eating, with a wide choice variety of restaurants and interesting things to do for kids, a walk away to the shops in case you forgot to pack something, but not for resting on a weekend and early nights as the noise levels continue to after 02:00 in the morning on Friday and Saturday Nights.…
The rooms were okay, there were noise on Tuesday from the pool until early hours or Wednesday the breakfast on Monday and Tuesday was bad bad. But it was great on Wednesday till Friday. Maybe you may need to check at improving the team that made breakfast on Monday and Tuesday