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Grand Mercure Apartments Magnetic Island

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146 Sooning St, Magnetic Island, Queensland 4819 Australia
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About

#4 of 5 hotels in Magnetic Island
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With the character of Magnetic Island reflected in its distinctive architecture, Grand Mercure Magnetic Island offers a secluded sanctuary, with oceanfront accommodation comprising of four buildings nestled around tropical landscaped gardens. Grand Mercure Magnetic Island offers a selection of deluxe one, two and three bedroom beach house style apartments designed to take advantage of uninterrupted views of the Coral Sea and enhance the natural space and lighting with sliding door panels, louvered walls and breezeways and private balconyies.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bicycle rental
Canoeing offsite
Airport transportation
Massage
Secured parking
Paid wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fence around pool
Fishing
Car hire
Salon
BBQ facilities
Baggage storage
Non-smoking hotel
Outdoor furniture
Self-serve laundry
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Room features
Air conditioning
Private balcony
Safe
Kitchenette
Microwave
Refrigerator
Kitchenware
Flatscreen TV
Room types
Ocean view
Bridal suite
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Great View
504Reviews8Q+A100Room tips
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caasiBrisbane wrote a review Apr 2021
Brisbane65 contributions57 helpful votes
We spent two nights here overlooking the ocean. Fantastic view in an upper floor apartment. Rita checked us in and could not be more helpful. The apartment was large and clean. All amenities were there; full kitchen, washing machine, plates, etc. One thing missing were pool tools. These apartment are privately own or the one we were in was. There were some things that needed to be attended to such as lights not working, the sink mechanism falling off when you turned the water on too hard, bed good but not great. These are minor and did not affect our stay. But it is the little things that make something truely great. Overall we had a really positive experience. The two front pools are awesome.
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Date of stay: April 2021
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paulbbb52 wrote a review Apr 2021
Brisbane, Queensland, Australia7 contributions11 helpful votes
We booked this property based on the belief that a Mercure property claiming to be 4 stars would be really nice. What a joke. We were welcomed by unprofessional and disorganized reception staff, one wearing a truckies singlet. Neither were wearing face masks on arrival as per government health requirements. Our printed booking information stated that full payment had already been made but we were informed on arrival that it had not. I handed over my credit card to pay the $1095 for our 3 night stay only to find out that I had been also charged a premium for credit card use - no warning in advance or offer to allow me to pay by direct debit to avoid the charge. We paid for a Queen Room with ocean view - we got a ground floor room with a partial view of the harbor and rock wall. The room smelt damp. We immediately complained about the smell, but were fobbed off. We were promised that some room deodorizer would be brought to the room but it was not supplied. The laminate was peeling off the fridge. There were stained and discolored tiles in the bathroom. The bedroom and bathroom were separated by an old shower curtain. Our expectation is the a "4 star room" is serviced - we were supplied with inadequate tea, coffee and milk for even one day. It was not resupplied at any stage. We went to the shops and purchased our own tea and milk. We were supplied half a toilet roll for a 3 night stay. We stole another from the cleaners cart out side of a room. No shampoo or soap was supplied - we bought our own from the shops. On day 2 we hired a rental car. I went to reception to let them know that another car was in our car park. I was rudely challenged around why we had not rented the car through the Mercure. I was told to not worry about where I parked - to use anyone's car park - ie to sort it out myself. The Mercure is a serious hotel chain. I do not understand how you can put your name to such a badly run establishment which is really just an apartment complex, not a hotel. There are no bars, cafes or restaurants. It would appear that they are privately owned apartments being run by an incompetent management group. There are nice aspects to the complex. The location is OK and convenient for the ferry and shops. The views from other rooms would be spectacular. There are nice swimming pools. But it is being run dishonestly. It is not 4 star and it is way too expensive for what it is. Paul - Room stayed 2102 4/4/21 - 9/4/21
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
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Response from Eric Dickinson, General Manager at Grand Mercure Apartments Magnetic Island
Responded 3 weeks ago
Good afternoon Paul Thank you for your review, we take all our guest experiences and sort the valuable contributions from the "lets have a gripe" unhelpful comments. Paul, your booking was made through head office with as is required all charges and card fees explained. For you to now turn around and suggest otherwise shows your lack of understanding, even though explained to you. Your apartment was a one bedroom ocean view and that's exactly what you got. Perhaps to satisfy your needs we should chop down all the beautiful palm tress on the island. As a "Grand Mercure" we are fully self contained apartments with full kitchens and laundries. We do not do daily services unless these are requested at time of booking and they are charged accordingly. Our housekeeping team had just finished cleaning your apartment, so the "smell" you are talking about was the freshly mopped floors, not yet completely dry. As a courtesy to you I visited your apartment when you notified me of your concern and sprayed a tropical scent deodorizer throughout the apartment. Yes, you are correct, the Island is a beautiful place, and so is the resort you stayed at, we do hope that you find your way back and look forward to having you as our guest once again.
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Bev P wrote a review Apr 2021
Townsville, Queensland, Australia2 contributions2 helpful votes
The location was fantastic, close to a supermarket & just a short walk to lots of different takeaway, restaurants & coffee shops. The pool was great, parking was easy & close to lift. The unit was spacious, the 2 bedroom we booked had a main bathroom & the main bedroom also had a fantastic ensuite with separate shower & bathtub, the lounge was a great size & there was Foxtel on the TV. The View was amazing. It is also right where the ferry docks & there a frequent buses from here to explore the many wonderful experiences that Magnetic Island has to offer. Beautiful walking tracks & wildlife to see, in the bushland & the beautiful ocean sealife. An experience for the whole family not to be missed, absolutely amazing.
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Date of stay: April 2021
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Room Tip: Definitely the ocean view rooms, amazing.
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Pino wrote a review Apr 2021
1 contribution1 helpful vote
We stayed here over the Easter break and loved every minute. Place was very clean. There were 4 pools which were fantastic and management were very helpful. Our room was very spacious and clean. BBQ was very clean, close and easy to use. It was so close to everything and very central. Bus stop almost at the front and the IGA store and bottle shop was across the road which was great. Will be staying again at this place when we return next time.
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Date of stay: April 2021
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Room Tip: Best location and manager
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Richard wrote a review Mar 2021
Scarborough, Australia273 contributions34 helpful votes
+1
When we arrived for a 4 night luxury escape stay, we were pleasantly surprised to be upgraded to a 2 bedroom ocean view apartment. The staff couldn’t have been more helpful or friendly. The apartment was clean and tidy upon arrival and the view was the best we have had at many a resort looking straight over the ocean. The bedroom and bath has unobstructed views of Townsville and the ocean. The bed was super comfortable and we had everything we needed in a self contained apartment. A huge balcony and access to 4 pools! Nightly visits by the rock wallabies and easy access to the whole island.
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Date of stay: March 2021
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PRICE RANGE
US$158 - US$232 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
accor grand mercure apartments hotel magnetic island, mantra one bright point hotel
FORMERLY KNOWN AS
Mantra One Bright Point
LOCATION
AustraliaQueenslandMagnetic Island
NUMBER OF ROOMS
70
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Frequently Asked Questions about Grand Mercure Apartments Magnetic Island
Which popular attractions are close to Grand Mercure Apartments Magnetic Island?
Nearby attractions include Arcadia Store (1.0 km), Nelly Bay to Arcadia Trail (0.5 km), and Croc Stock and Barra (0.3 km).
What are some of the property amenities at Grand Mercure Apartments Magnetic Island?
Some of the more popular amenities offered include a pool, a fitness centre, and free parking.
Which room amenities are available at Grand Mercure Apartments Magnetic Island?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Mercure Apartments Magnetic Island?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Grand Mercure Apartments Magnetic Island?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Grand Mercure Apartments Magnetic Island?
Conveniently located restaurants include Scallywags Cafe, Man Friday, and Boardwalk Restaurant and Bar.
Are there opportunities to exercise at Grand Mercure Apartments Magnetic Island?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Grand Mercure Apartments Magnetic Island have an airport shuttle?
Yes, Grand Mercure Apartments Magnetic Island offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are there any historical sites close to Grand Mercure Apartments Magnetic Island?
Many travellers enjoy visiting Kissing Point Fort (10.4 km) and National Trust Heritage Centre (13.5 km).
Does Grand Mercure Apartments Magnetic Island have any great views?
Yes, guests often enjoy the harbour view available here.
Is Grand Mercure Apartments Magnetic Island accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.