We spent two nights here overlooking the ocean. Fantastic view in an upper floor apartment. Rita checked us in and could not be more helpful. The apartment was large and clean. All amenities were there; full kitchen, washing machine, plates, etc. One thing missing were pool tools. These apartment are privately own or the one we were in was. There were some things that needed to be attended to such as lights not working, the sink mechanism falling off when you turned the water on too hard, bed good but not great. These are minor and did not affect our stay. But it is the little things that make something truely great. Overall we had a really positive experience. The two front pools are awesome.
We booked this property based on the belief that a Mercure property claiming to be 4 stars would be really nice. What a joke. We were welcomed by unprofessional and disorganized reception staff, one wearing a truckies singlet. Neither were wearing face masks on arrival as per government health requirements. Our printed booking information stated that full payment had already been made but we were informed on arrival that it had not. I handed over my credit card to pay the $1095 for our 3 night stay only to find out that I had been also charged a premium for credit card use - no warning in advance or offer to allow me to pay by direct debit to avoid the charge. We paid for a Queen Room with ocean view - we got a ground floor room with a partial view of the harbor and rock wall. The room smelt damp. We immediately complained about the smell, but were fobbed off. We were promised that some room deodorizer would be brought to the room but it was not supplied. The laminate was peeling off the fridge. There were stained and discolored tiles in the bathroom. The bedroom and bathroom were separated by an old shower curtain. Our expectation is the a "4 star room" is serviced - we were supplied with inadequate tea, coffee and milk for even one day. It was not resupplied at any stage. We went to the shops and purchased our own tea and milk. We were supplied half a toilet roll for a 3 night stay. We stole another from the cleaners cart out side of a room. No shampoo or soap was supplied - we bought our own from the shops. On day 2 we hired a rental car. I went to reception to let them know that another car was in our car park. I was rudely challenged around why we had not rented the car through the Mercure. I was told to not worry about where I parked - to use anyone's car park - ie to sort it out myself. The Mercure is a serious hotel chain. I do not understand how you can put your name to such a badly run establishment which is really just an apartment complex, not a hotel. There are no bars, cafes or restaurants. It would appear that they are privately owned apartments being run by an incompetent management group. There are nice aspects to the complex. The location is OK and convenient for the ferry and shops. The views from other rooms would be spectacular. There are nice swimming pools. But it is being run dishonestly. It is not 4 star and it is way too expensive for what it is. Paul - Room stayed 2102 4/4/21 - 9/4/21…
The location was fantastic, close to a supermarket & just a short walk to lots of different takeaway, restaurants & coffee shops. The pool was great, parking was easy & close to lift. The unit was spacious, the 2 bedroom we booked had a main bathroom & the main bedroom also had a fantastic ensuite with separate shower & bathtub, the lounge was a great size & there was Foxtel on the TV. The View was amazing. It is also right where the ferry docks & there a frequent buses from here to explore the many wonderful experiences that Magnetic Island has to offer. Beautiful walking tracks & wildlife to see, in the bushland & the beautiful ocean sealife. An experience for the whole family not to be missed, absolutely amazing.
We stayed here over the Easter break and loved every minute. Place was very clean. There were 4 pools which were fantastic and management were very helpful. Our room was very spacious and clean. BBQ was very clean, close and easy to use. It was so close to everything and very central. Bus stop almost at the front and the IGA store and bottle shop was across the road which was great. Will be staying again at this place when we return next time.
When we arrived for a 4 night luxury escape stay, we were pleasantly surprised to be upgraded to a 2 bedroom ocean view apartment. The staff couldn’t have been more helpful or friendly. The apartment was clean and tidy upon arrival and the view was the best we have had at many a resort looking straight over the ocean. The bedroom and bath has unobstructed views of Townsville and the ocean. The bed was super comfortable and we had everything we needed in a self contained apartment. A huge balcony and access to 4 pools! Nightly visits by the rock wallabies and easy access to the whole island.