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13-15 Pacific Dr Horseshoe Bay, Magnetic Island, Queensland 4819 Australia
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (77)
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About

#5 of 5 hotels in Magnetic Island
Location
Cleanliness
Service
Value
Sails on Horseshoe offers a variety of fully self-contained apartments to meet the needs of couples and families. - set in lush, tropical gardens with swimming pool and spa - each unit has its' own balcony or garden courtyard - off-street, undercover parking - 10 metres from the beach - free internet and free use of jeep and scooters - fishing, sailing, jet-skiing, paddleboarding, kayaking - horse riding, bushwalking, bird/wildlife spotting (inc. koalas) - koala sanctuary - snorkelling and diving trips - pub with restaurant and three other restaurants 100 metres away - plus coffee shops & convenience store
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Beach
Salon
BBQ facilities
Non-smoking hotel
Self-serve laundry
Parking
Wifi
Pool / beach towels
Outdoor pool
Outdoor furniture
Sun loungers / beach chairs
Washing machine
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Room features
Air conditioning
Seating area
Sofa
Telephone
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Kitchenware
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English
148Reviews2Q+A42Room tips
Traveller rating
  • 95
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Popular mentions
RaulArregui wrote a review Mar 2021
Bunya Mountains, Australia26 contributions11 helpful votes
My partner and I, together with a couple of mates of ours, stayed at Apartment #9 of Sails On Horseshoe for seven (7) nights. The apartment is located in a small complex, opposite the beach on Horseshoe Bay (Magnetic Island). The complex has a very nice pool and a well setup entertainment area (2 x BBQ grills, outdoor fridge and large tables with plenty chairs. Apartment #9 was advertised as a 2 bedrooms and 2 bathrooms, but the 2nd bedroom did not have a proper wall (just concertina panels to provide privacy) and the 2nd bathroom was just a 2nd toilet inside the laundry (very small and without a 2nd shower). The apartment was clean, had plenty air conditioner units and ceiling fans, a small size TV in the living room, and good size kitchen. The apartment had a dishwasher and washing machine both in good working condition; but the dryer did not work well (the dial to set the drying time did not work well). The apartment had a nice balcony with table and chairs. The apartment is not good for 2 couples, perhaps a couple and their 2 children, due to the lack of a private 2nd bedroom and no 2nd bathroom (only 2nd toilet); and the weekly rate is too high considering that (low value for money).
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Date of stay: March 2021
Rooms
Cleanliness
Service
Room Tip: Apartment #9 not ok for 2 couples (couple w/ 2 kids ok): 1 bathroom (2 toilets); 2nd bedroom not...
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1 Helpful vote
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Daniel S wrote a review Oct 2020
1 contribution2 helpful votes
We booked our stay At Sails on horseshoe for Oct 2020 and paid in full before the covid19 issue hit the globe in March 2020. Our original visit was part of a wedding attendance but it was cancelled for obvious reasons. However we still decided to make the trip along with many others in the wedding party and take a trip away to Magnetic Island. I'd booked and paid in full for an ocean two bedroom appt overlooking the water. After travelling for two days we arrived at Sails on Horseshoe just before lunch. We were informed our room wasn't ready, fair enough check in after all was 2pm. Now... after considerable waiting time i approached the manageress Kathy again and was informed it still wasn't ready and was awaiting cleaning. It was then i was informed she had no idea when it would be cleaned and available as the cleaners were contractors. waiting waiting waiting.... Again approached even later in the day and was told the room wasn't cleaned and she had no idea when or even if it would be done! Having got all my family there i requested to just have access and i'd clean it myself, if i was provided fresh linen i'd make the beds also. "No you are not insured was the answer". We waited longer and longer and finally was informed by Kathy the room wasn't available because cleaning couldn't be gauranteed and to seek alternate accommodation. The gentleman onsite was trying to be helpful but even he was prevented from assisting us and advised not to defy her orders. As the manageress retired to her appt behind reception never to be seen again. There we were, a long way from home on an island with nowhere to stay with 2 kids frantically trying to find alternate accommodation late on a Friday evening. Sails on horseshoe!!!!! The most shocking experience I've ever encountered by a holiday resort in all my life. During these times you'd think paying customers still willing to attend would 100% be a priority. But no.... Wonder why this place is for sale!
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Date of stay: October 2020
Value
Location
Service
Room Tip: Book elsewhere, the place is for sale and the manageress isn't interested in guests.
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2 Helpful votes
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Response from phil quibell, General Manager at Sails On Horseshoe
Responded 24 Oct 2020
We apologise that the rooms were not ready for you on time but, as we tried to explain, the cleaning contractors were stretched to the limits with the extreme amount of visitors to the island and their lack of staff (many choosing not work when the government will pay them to stay at home). The cleaning was guaranteed, it was just the completion time that was not. There were other guests in your party in other units and they elected to stay here. Kathy retired to our unit because your behaviour was very aggressive and upsetting to her. I can understand your frustration when you could not get into the unit when expected but these are difficult times and an acceptance of the issues is required. Your unit was ready by 5pm. We had transferred one of your guests with two babies to unit 10 (which was ready from the previous day). You could have sat comfortably on their balcony or inside with them or even gone for a walk around Horseshoe to get to know the bay.
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Josie C wrote a review Feb 2020
2 contributions4 helpful votes
I had booked this family weekend away almost 2 months in advance as a surprise for my mums birthday. It was absolutely ruined and had my mum in tears due to the horrible old lady who runs the place. The husband was reasonable and seemed fair, but no matter what he said or how reasonable and helpful he tried to be, she shut him down and bullied him and us. We booked a 6 person room and had upgraded from a 2 person room. Due to their own ignorance and carelessness, they did not check on their Booking.com portal that an upgrade had been made. The husband admitted this to my face at 7:00pm when we arrived that he had not checked and was his mistake. The rude lady then got in my face arguing that she has never made a mistake and checks absolutely everything always. They proceeded to call Booking.com and were told the upgrade is there and they should’ve checked it. At this point it’s nearing 8:30pm and after an hour of my mum calling around, we have nothing. The establishment owners were absolutely no help. They closed the reception and left us in the rain to go eat their dinner and left us to find our own alternative accommodation on an island(!!) even though it was their fault. The rude lady then came out and proceeded to tell us we will be charged as a “no show” regardless if we stayed in 2 person room or not and could not fathom why just two of us could not stay and split up. We had kids with us and that was not on the cards, this was a family weekend booked months in advance. The “no show” fee was the $210 deposit I had already paid when I booked and at this point we had been sitting in the rain for over 2 hours trying to find a roof to put over our heads for the night so I accepted it and we left to find alternative accommodation. Not even 45 seconds after walking away, another $200 was debited from my account even though the lady insisted she would only be keeping the deposit that I had paid 2 months ago when I booked the unit. Evidently, looking at other reviews and the family who checked in at the same time as us, they have developed a horrible reputation for their services. We stayed at Sails years ago before these two took management rights and never ever had an issue, after talking to many locals on the island, being extremely difficult is just her reputation. The other family booked an ocean view room and received a garden view behind other units... Considering most people book this establishment for the view, I would’ve felt absolutely ripped off as you can get much nicer on the island for the same price. The rooms are dated and tacky and the only pro is the location. If you’re after luxury or even remotely decent, steer elsewhere. If I could give a zero rating, I would.
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Date of stay: January 2020Trip type: Travelled with family
3 Helpful votes
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Response from factor12, Owner at Sails On Horseshoe
Responded 15 Feb 2020
On 9/12/19, we received a booking from Booking.com for only 2 guests in a one-bedroom Studio unit. On that day, a $200 deposit was taken from your account and a confirmation email sent to you via Booking.com. The email clearly states our email address and phone number, hours of opening (8.30am to 5.30pm.) and the total price of $410 for the two nights for two guests. We had phoned you three times after 5.30pm on your day of arrival to find out the time you were arriving as we were closing the office. We had no reply. At 7.30pm, two people arrived. I took you around to the room and then went back to lock up the office. Whilst I was doing this, you both came straight back to the office and told me you had booked a two-bed unit. Then an extra four people arrived. You said you had done a modification to a two-bed Garden Terrace unit, but we had never received this and all the other units were full. We phoned Booking.com. They said they did a modification (which we did not receive) but it was still for two guests. If you had told them it was for 6 adults, the price would have been significantly higher. We offered the unit for two of your party but this was refused. There were no children with you. It was raining but the office was still open and with chairs inside and an outside canopy. Booking.com were trying to get you accommodation for six adults and I phoned the pub to ask them if they could keep the restaurant open for 6 adults as it was nearing their 8.30pm closing time. Your husband was in the office and we showed him the booking for the one-bed unit for two guests and he told us that the same situation had happened to you recently in Melbourne. All your monies were refunded and Booking.com realised there had been a fault in sending the modification. We realise that this was not the start to the weekend that you wanted but do not accept your rather nasty and contrived comments and who were the supposed other guests that checked in whilst this was going on? All the other guests had checked in by 5pm and were perfectly happy.
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melinaluvsholidays wrote a review Jan 2020
Melbourne, Australia473 contributions40 helpful votes
As the title states, we loved Magnetic Island and the accommodation at Sails on Horseshoe so much that we booked for July before we left. I was impressed that we were given a particular room after having a phone conversation with Kathy about what I would like, and that room was reserved for us for months. I’m used to reserving “a room” and having the accom re-jig things depending on their bookings, so this was lovely. The view from the upstairs beachfront unit was stunning, the balcony was amazing, our view of palm trees and the beach from our bed was incredible.....just loved it. The unit was really well equipped with everything we needed and more. Never seen such a huge stock of kitchen appliances and utensils in a rental unit, which made BBQing at the beaches easy as well. Pool with fantastic BBQ area was good. Fridge and two cookers as well as under cover tables. Beach towels, eskies, beach toys and foldable chairs all available for free use from reception....little things that made our stay so much more comfy! I found Kathy and Phil to be accommodating and friendly. Take the time to have a conversation with them! Can not wait to be back there in 6 months!
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Date of stay: January 2020
Cleanliness
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1 Helpful vote
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Response from factor12, Manager at Sails On Horseshoe
Responded 11 Jan 2020
Hi Melina. Thank you for taking the time and writing such a comprehensive review. Kathy and I are glad that you enjoyed yourselves here and look forward to seeing you again in the future. Regards. Phil & Kathy
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DingleyDave wrote a review Dec 2019
Melbourne, Australia170 contributions43 helpful votes
I am not sure where to start however when we booked we spoke to Kathy who advised we would be going into a ground floor unit which had plenty of space and specified unit no 4. When we arrived on the island and finally found the place the drama started. we were advised that we would be going into apartment No2 which was 2 story. Both Kathy and Phil denied having that conversation with us and said that's not what they do and we would have to have apartment 2. During this conversation Kathy said she had things to do and ran away. During our 4 day stay we could not find apartment 4, very puzzling. Both Kathy and the office area reeked of cigarette smoke and both she and Phil were very rude and offhand. The bedrooms were cell like and airless and the beds very uncomfortable. There is nothing about this place that we could recommend other than its closeness to the beach and some very good eateries. Don't go there.
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Date of stay: November 2019
Rooms
Location
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Room Tip: cant reccomend this place
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3 Helpful votes
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Response from factor12, Owner at Sails On Horseshoe
Responded 03 Dec 2019
There seems to be some misunderstanding. Firstly, Sails is easy to find. You catch the Horseshoe Bay bus at the ferry terminal (a bus meets every ferry), it takes 10 minutes to get here and a two minute walk back along the beach to Sails. Unit 4 is all first floor not ground floor. Unit 3 is all ground floor. Both are beachfront. We do hold unit 3 for guests if they request because they cannot climb stairs. Kathy was in the middle of dealing with another matter which is why she left me, Phil, to deal with the situation and we were not rude or offhand. The bedrooms are a standard size and in the five years we have been here, no-one has said that the bedrooms are too small. All bedrooms have an air-conditioner with two in the living area and windows that open. How can it be airless?
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PRICE RANGE
US$128 - US$190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sails on horseshoe magnetic island
LOCATION
AustraliaQueenslandMagnetic Island
NUMBER OF ROOMS
12
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Frequently Asked Questions about Sails On Horseshoe
Which popular attractions are close to Sails On Horseshoe?
Nearby attractions include Magnetic Island Forts Walk (1.9 km), Geoffrey Bay (4.0 km), and Stage Door (3.4 km).
What are some of the property amenities at Sails On Horseshoe?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Sails On Horseshoe?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sails On Horseshoe?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Sails On Horseshoe?
Yes, free parking is available to guests.
What are some restaurants close to Sails On Horseshoe?
Conveniently located restaurants include the REEF Bar Cafe, Scallywags Cafe, and The Early Bird.
Are there opportunities to exercise at Sails On Horseshoe?
Yes, guests have access to a pool during their stay.
Are any cleaning services offered at Sails On Horseshoe?
Yes, self serve laundry and a washing machine are offered to guests.
Are there any historical sites close to Sails On Horseshoe?
Many travellers enjoy visiting Kissing Point Fort (14.8 km).
Does Sails On Horseshoe have any great views?
Yes, guests often enjoy the ocean view available here.
Is Sails On Horseshoe accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.