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Nice hotel with very nice people. We received Privileged upgrade for free.
Used mostly BLoved restaurant were the people were very nice and very friendly.
The only bad thing is that they have nit enough people in the restaurants and they are very stressed and...More
My brother and I are in our mid 20s and we came here for a family vacation with our parents. This resort has something for everyone - day and night activities like games, shows, dance lessons and water sports, lots of picturesque places to relax...More
6 Thank Dana S
Response from Catalonia_Caribbean, Director General at Catalonia Royal Tulum Beach & Spa ResortResponded 25 August 2018
Thank you very much for your kind comment, your words motivate us to continue working with love and effort, definitely it is a great fortune that we have to be able to create unforgettable memories to all our guests and with comments like...More
We travelled 27 Sept with TUI. Dreamliner comfortable, cabin crew excellent and food reasonable. Didn't pay for seat selection and were allocated seating apart, even though plane was only 2/3 full. Asked to be seated together at check in and we were. Could be easier...More
I’ll try and write this with bullet point to make it easier to read.
I’ve never really been cared about customer service when I go to a hotel. I just like being left alone and chill.
However!!! I had never experienced such a dreadful customer...More
This was my 10th time at your resort and it is my happy place. I can't imagine going anywhere else. I'll see you again in May. I so look forward to seeing all the people that I have become friends with over the years. Last...More
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Response from Catalonia_Caribbean, Director General at Catalonia Royal Tulum Beach & Spa ResortResponded 2 days ago
Dear Mrs. Mangano,
We feel honored to enjoy of your preference for several times now. We deeply appreciate your time to send us a review and let us know how was your last stay and you attention to our staff members. We are very happy...More
Adults only all-inclusive resort, located in Xpu-Ha, Riviera Maya, on the Caribbean coastline. It is surrounded by native jungle trees, local plants, mangroves and cenotes - water springs where a diverse …Morevariety of flora and fauna can be found in an unspoiled habitat. It is just 25km from Playa del Carmen and Tulum's archaeological site, and 85 km south of Cancun International airport, in Quintana Roo State, Mexico. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Response from lindashannon112 | Reviewed this property |
They do have golf carts that can be used if it would help. Also they do have a wheel chair that can be used to go into the ocean. It has very fat tires and I have seen the staff assist people in and out of the ocean and pool!