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Grand Palladium Colonial Resort & Spa

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Certificate of Excellence
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Certificate of Excellence
GreenLeaders Silver level
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities.
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Property amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Breakfast included
Room Service
Free Internet
Spa
Adult pool
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Shuttle Bus Service
Tennis Court
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Hidden Gems
Business
HOTEL CLASS
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6 085Reviews
8 896Photos
1 063Q+A
100Room tips
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Popular mentions
I would give this hotel a 4.5* if there was an option to but there isn’t. Firstly, i would like to say how friendly and helpful all of the staff are, the best team of staff I’ve ever experienced when staying at a hotel! I only got 2 names and those were Aldo, & then Ventura who
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Hotel's Favourite
We are so pleased to have chosen this amazing hotel. Firstly the staff are so friendly and efficient nothing is too much trouble for them at all. Our room in the Colonial was huge with clean towels daily. The mini bar was a bit hit and miss. Sometimes it was filled then other
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Response from Kenia R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 01 Oct 2018
Dear Jean S First and foremost, thank you for your nice comments about your vacation in Gran Palladium Colonial Hotel & SPA and in particular about our staff and service. Comments like yours motivate us constantly to do our best to maintain the quality of the service we provide and to improve every day. We are proud to know that you have had the opportunity to enjoy our traditional Independence party with the folklore of our dances and typical food. On the other hand, we are sad to know that the temperature of the food in our restaurants show cooking has not lived up to their expectations. Your feedback is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guests. We will certainly take in our consideration and we will do our utmost to improve these points. We want to thank you for considering us for your next vacation in Mexico, we would love to receive you in our Gran Palladium Vallarta Resort & SPA, we are sure that we will make your visit an unforgettable experience. Best regards, Kenia Rodríguez Hospitality Manager
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A very comfortable beach hotel, close to the sea, very attractive activities for all ages. Especially the streching/yoga and dancing lessons were perfect, due to Salvador and his colleges! Among the number of a la carté restaurants, the spanish Lola was very good!
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We stayed at the Grand Palladium Colonial (GPC) for a week over New Year and had a lovely time, but apart from the TRS Yucatán (which guests of the other hotels - GPC, white sands and Kantena cannot access), I question the five star grading. On the plus side, the setting of the
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded yesterday
Appreciable ringlandj_t, We are delighted to know by your comment that your experience at Grand Palladium Colonial Resort & Spa, was lovely mainly due the level of service you received from our great staff members. The warmth and kindness of our people are one of our most valuable assets. Always working with their heart and your best smile to provide all our guests memorable stays, so we are very proud to have been the perfect place for your excellent experience. We also thank you for your sincere feedback about the quality of our gastronomy, we attach a great importance to your comments, and they are always taken with our maximum interest, so we can continue growing and improving. Once again, thank you for your time, it is our hope that Palladium remains an option for your next vacations and that we can restore your faith in our company in the near future. Kind regards, Kenia Rodriguez Hospitality Manager
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Me and me family consisting of 12 people in different ages from 2 to 70 years old came back once more for 14 days to this resort. We were here last year and really liked it. Some o the pros: really nice jungle-like area with a lot cute animals and things to do for the kids,
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Response from KeniaRodriguez, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa
Responded 2 days ago
Appreciable 216AnnaL617, Thank you very much for taking the time to leave us a lovely review about your second visit at Grand Palladium Colonial Resort & Spa. We have a great team that works with dedication and commitment to achieve unforgettable memories, and I am pleased to know that my guest service team managed to organize your family dinners in a timely manner. As well as it is a pleasure to know our expert in Yoga; Alexia, your vacation also managed to bring wellness to your health. There are no words to thank you for your loyalty to our Palladium chain, we will be happy to receive you soon, this is already your second home in the Mexican Caribbean. Kind regards, Kenia Rodriguez Hospitality Manager
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Album Categories
All photosTravellerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Centre & Event Rooms
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Colonial Resort & Spa
The Junior Suite Double at the Grand Palladium Colonial Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Colonial Resort & Spa
The Ambassador Suite at the Grand Palladium Colonial Resort & Spa
Professional photo exclusively commissioned by TripAdvisorGrand Palladium Colonial Resort & Spa
The Ambassador Suite at the Grand Palladium Colonial Resort & Spa
Standard room
Photo provided by managementGrand Palladium Colonial Resort & Spa
Room
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123456220
Do you need to make reservations at the ala cartes?
Do you need to make reservations at the ala cartes?
Yes, and you can only reserve ont day ahead. However, it was Easy to get chairs!
0 votes
Does the water have waves?
I've been there twice and both times the waves were minimal thruout the day. Early morning and in the evening the waves were slightly higher . But if there were a storm out at sea you can be sure the wave action would increase.
2 votes
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We also had rain in the forecast but it only rained for one day - in which we still went swimming in the ocean. Bring a good book and or tablet (there's good wifi everywhere), a card deck, or any other activity you like. The lobbies are all pleasant with a lot of sitting options so they are perfect for reading with your favorite drink... The colonial has a sport bar if you're into sports (and xbox station, pool table). There's also the spa which isn't cheap but very impressive.
1 vote
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123456213
"Ask for a room with sunlight coming in and perhaps on a higher floor rather than one backing onto thick dense vegetation as may be damp"
"Love the 30 series Villas on the Colonial side. Close to many pools, beach & restaurants & activities."
"Unit 21 - Junior Suite excellent location to beach/pool. "
"Ground floor units do not have walkout balconies to the property."
"We prefer rooms on the second or third floor"
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PRICE RANGE
US$185 - US$456 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium colonial hotelgrand palladium colonial resort & spahotel grand palladium colonialgrand palladium mexicopalladium colonial resortgrand palladium spa
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaAkumal
NUMBER OF ROOMS
414
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