Aurora Hotel & Villa
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Ul. 45-ta 5, Saints Constantine and Helena 9006 Bulgaria
COVID-19 update: See the added health and safety measures this property is taking.Read more
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Dining (7)
Room & Suite (7)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 20/10/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Aurora Hotel & Villa
Updated 20/10/02 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#22 of 33 hotels in Saints Constantine and Helena
Location
Cleanliness
Service
Value
See why so many travelers make Aurora Hotel & Villa their hotel of choice when visiting Saints Constantine and Helena resort. Providing an ideal mix of value, comfort and convenience, it offers a budget friendly setting with an array of amenities designed for travelers like you. The rooms offer a minibar, air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Aurora Hotel & Villa features a 24 hour front desk, a concierge, and sun umbrellas. In addition, as a valued Aurora Hotel & Villa guest, you can enjoy a pool and a lounge that are available on-site. Guests arriving by vehicle have access to free parking (limited places). If you’re looking for things to do, you can check out Monastery of Saints Constantine and Helena (0.4 mi), which is a popular attraction amongst tourists, and it is within walking distance. We’re sure you’ll enjoy your stay at Aurora Hotel & Villa as you experience all of the things Saints Constantine and Helena resort has to offer.
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Property amenities
Street parking
Free internet
Pool
Sauna
Bar / lounge
Badminton
Bicycle rental
Children's playground
Wifi
Hot bath
Indoor pool
Outdoor pool
Heated pool
Shallow end in pool
Restaurant
Outdoor dining area
Poolside bar
Billiards
Table tennis
Board games / puzzles
Children's television networks
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Massage
BBQ facilities
Baggage storage
Mosquito net
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Bidet
Bath / shower
Safe
Seating area
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Russian, Bulgarian and 2 more
Location
Full view
63Somewhat walkable
Grade: 63 out of 100
15Restaurantswithin 1 km
3Attractionswithin 1 km
62Reviews3Q+A1Room tip
Reviews
Traveller rating
- 8
- 12
- 19
- 11
- 12
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- English
The trip was unplanned - it was just an occasion, seen two days before departure. Firstly, we were put off by opinions about a place, but as soon as we came there we slowly started to see that actually, we are going to have a good time there. Fortunately, we didn't rely on people's opinions. Food - really nice, various. Drinks - hot/cold, available almost always. Rooms - comfortable. Pool - clean, spacious. Hotel staff - ABSOLUTELY AMAZING! They were really helpful with any kind of problem, always smiling and kind. What is more, when my sister has got her birthday, they came to our room with a cake for her!
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Date of stay: July 2020Trip type: Travelled with family
Helpful
Wonderful hotel and food was good.... Great location and short downhill walk to the beach..... Food was good for a buffet hotel meals.... Only a short bus ride to and from varna itself.... Easy to get around and explore....
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Date of stay: November 2018Trip type: Travelled as a couple
2 Helpful votes
Helpful
+1
We came here with my mom to spend some time together as we live in different countries. We took an All Inclusive Package which included flights and stay at the hotel ( food, beverage, accommodation ). I travel a lot with my partner back in London, on the other hand my mom had worked years ago in the hotel cleaning services. We came with low expectations, and still we got disappointed. Hotel Aurora had advertised the beach being really nearby ( 400m), when in reality we had to walk for 20min. Also, they advertised a picture with a view to the sea, however we could only see the sea far far away. Hotel Aurora has promised us all inclusive package that includes : WiFi everywhere in the hotel area, TV, Gym, Food , Bevarage, Sauna, Outside and Inside Pool, Toiletries etc. When we came in at 12pm, we have been told to wait until 2pm for our room to be ready. Nobody has shown us the amenities of the hotel, such as the ones listed above, we needed to find everything by ourselves. This was the start of poor costumer experience. When we first came inside our room we faced the dirty floor, with black hairs, windows I may assume we’re never been cleaned, in the corners of the room we found yellow sticky dust, behind our bidé the floor was brown from hairs and dust. Mirrors were not wiped, no toiletries were provided besides 30ml shampoo and 1 soap the size of one cube of chocolate. Shower head wasnt clean either, all the surfaces were covered in water calcium , instead of being shiny they were white! Underneath our beds we found more hairs, we found stains on our bedsheets!! As we also had balcony furniture, we went to check it and we found more hairs on top of the furniture plus brown stains. Our TV wasn’t working and WiFi couldn’t range our room, therefore we had to use communal areas in order to speak with our friends and family or to download movies!! Immediately after I saw all this, I went down to the reception in order to speak with someone superior. However , the lady on the reception said “ I am here alone today, my manager is coming back tomorrow”. We didn’t want to stay there anymore as we were really really disappointed, not only with the cleaningness of the room but also with the way they deal with costumer complaints. I have bought tickets back home straightaway on that day and I have paid 277£ . So instead of being a budget holiday as we initially planned it came up altogether to over 1000£ . We have waited for next day and someone superior has told us that we were going to get a refund for the days we are not satying there( Wednesday, Thursday, Friday, Saturday, Sunday and Monday) . On the day of our departure ( Wednesday morning) we received 250 euros and we were told that this is the money for the days that we are not staying with them. We were quite surprised by the attitude of General Manager that we requested to come and talk with us before we leave. He excused himself saying “ Why didn’t you tell me all this on the first day ? “ To what I answered “ The receptionist said she was all by herself that day and that a superior person will only be available next day” . He said I am not saying the truth, and that all that happened is t his fault. I have said in response “ If you’re a general manager , you should know how to manage the hotel and how to keep it clean and tidy” . After that the General Manager had walked away, turning his back to us while I was still talking. He didn’t want to take responsibilities. The senior receptionist said to me afterwards “ I don’t think you’re correct, because our manager had to interrupt a meeting to come and speak to you” . I was shocked! I have asked them to pay us a taxi to an airport which equals 7 euros , in compensation of his attitude. To this query I have also received a NO. Our room was inhabitable, it’s was disgusting and ruined all our holiday mood! We have spent much more money than we planned, and we have been treated really bad, without any consideration for costumer experience.…
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Date of stay: September 2018Trip type: Travelled with family
Helpful
We stayed in the hotel for few nights during the main summer season, because we were in Varna and the other hotel where our group stayed has not accepted dogs. During all the stay cleaner has not visited our room, and we have to ask her to come, saying she was scared of the dog, however we were all the day in the room. Breakfast offer was very limited and after sometimes there were no clean coffee cups and guests were collecting them from outside terrace by themselves. Lunch was really mass production without any taste and organisation.
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Date of stay: July 2017
Helpful
Stayed here for couple of nights then came to Varna. Friedly staff, good price, clean rooms, nice pool. Wifi only in oublic areas, food could be much much better (i did not like it at all). Took all inclusive, but drinks are more adopted for locals.
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Date of stay: June 2017Trip type: Travelled with family
Helpful
PRICE RANGE
US$34 - US$97 (Based on Average Rates for a Standard Room)
LOCATION
BulgariaVarna ProvinceSaints Constantine and Helena
NUMBER OF ROOMS
120
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Claim Your Listing Frequently Asked Questions about Aurora Hotel & Villa
Which popular attractions are close to Aurora Hotel & Villa?
Nearby attractions include Butterfly House Varna (0.1 km), Monastery of Saints Constantine and Helena (0.6 km), and Pigeon Zoo (0.5 km).
What are some of the property amenities at Aurora Hotel & Villa?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Aurora Hotel & Villa?
Top room amenities include a minibar, air conditioning, and a bidet.
What food & drink options are available at Aurora Hotel & Villa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Aurora Hotel & Villa?
Yes, street parking is available to guests.
What are some restaurants close to Aurora Hotel & Villa?
Conveniently located restaurants include Italian Restaurant La Casa Varna, The Bay, and Villa Mare Varna.
Are there opportunities to exercise at Aurora Hotel & Villa?
Yes, guests have access to an indoor pool and a sauna during their stay.
Does Aurora Hotel & Villa have an airport shuttle?
Yes, Aurora Hotel & Villa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Aurora Hotel & Villa located near the city centre?
Yes, it is 0.3 km away from the centre of Saints Constantine and Helena.
Are any cleaning services offered at Aurora Hotel & Villa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Aurora Hotel & Villa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.