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Residence Inn Winston-Salem Hanes Mall

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Traveller (51)
Room & Suite (35)
Dining (14)
Overview
  • Excellent70%
  • Very good13%
  • Average9%
  • Poor4%
  • Terrible4%
Travellers talk about
“fire pit”(3 reviews)
“reception area”(2 reviews)
“awesome hotel”(2 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Multilingual Staff
Pets Allowed
3 Star Hotel
All hotel details
Additional information
Offers from Residence Inn Winston-Salem Hanes Mall
Special Offer: Member Rates
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Offers from Residence Inn Winston-Salem Hanes Mall
Special Offer: Member Rates
Hotel packages
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (22)
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22 results
Traveller rating
15
3
2
1
1
Traveller type
Time of year
LanguageEnglish
15
3
2
1
1
Show reviews that mention
All reviewsfire pitreception areaawesome hotelhanes mallwafflesone nightfront deskwake forestroom was cleannetflixtoiletrieskitchenettetvwedding
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1 - 5 of 22 reviews
Reviewed 1 week ago

Hotel is in a great location close to restaurants, the mall and the expressway. We only spent one night. Our room was clean and the staff was ok. I could see why some guest would have issues. There were nice, but you won't get the...More

Thank lvosx
Response from Therese H, General Manager at Residence Inn Winston-Salem Hanes MallResponded 1 week ago

Thank you for taking time to post a review. I apologize that you had some issues with service and am working hard to address the issues mentioned.

Reviewed 2 weeks ago via mobile

I have NEVER had a bad experience at a Marriott until last night's stay at this newer Residence Inn. My main issue was the uncleanliness of the room!! I have pictures as well and will be sharing with Tripadvisor (I often write reviews here for...More

Thank tmgraves04
Response from Therese H, General Manager at Residence Inn Winston-Salem Hanes MallResponded 1 week ago

TMGRAVES04 - thank you for taking time to write a review regarding your recent stay in Winston Salem. I apologize that we failed to meet your expectations of a clean room and a working AC. I understand your frustration and truly appreciate your insight so...More

Reviewed 2 weeks ago via mobile

My WORST experience with hotel staff in all of my travels. If you enjoy overt rudeness, being mocked and experiencing the lowest level of customer "service" (that's a stretch), this is the place for you!!! ..Traveling for many hours en route to vacation, we reserved...More

Thank Lensaev6
Response from Therese H, General Manager at Residence Inn Winston-Salem Hanes MallResponded 2 weeks ago

Thank you for the review - I sincerely apologize for the issues that you encountered with the lack of service and empathy that you received from the front desk staff when you checked in and were told that we did not have a crib or...More

Reviewed 3 weeks ago via mobile

We stayed at this hotel for a week and everything was wonderful. The front desk ladies, housekeepers, breakfast attendants and female bartender were always willing to help. The property is still brand new and we really enjoyed the fire pit and pool. Lots of food...More

Thank b0ss23
Response from Therese H, General Manager at Residence Inn Winston-Salem Hanes MallResponded 2 weeks ago

Thank you for the 5 star review of the Residence Inn Hanes Mall Winston Salem. We sincerely appreciate your comments.

Reviewed 27 May 2018

This was our second time staying at this Residence Inn and we will probably return several more times for visits to a nearby hospital. Overall I really like this hotel. It is less than a year old so all furnishings are in great shape. The...More

Thank Ward416
Response from Therese H, General Manager at Residence Inn Winston-Salem Hanes MallResponded 2 weeks ago

Thank you for taking the time to post a review - we apologize for the issues that encountered while at the hotel. I have shared the comments with the team members to ensure that these issues get resolved.

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Multilingual Staff
Room amenities
Air Conditioning
Details
Price range
US$94 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$94 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (51)
Room & Suite (35)
Dining (14)
Questions & Answers
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Room Tips
"I usually like closer to the elevator so the walk is not so far when you are exhausted."
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"fourth floor only"
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"Go for it. Worth the $"
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"high floor"
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