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Extended Stay America - Winston-Salem - Hanes Mall Blvd.

82 reviews
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Traveller (14)
Room & Suite (18)
Hotel & Grounds (11)
Overview
  • Excellent44%
  • Very good7%
  • Average13%
  • Poor17%
  • Terrible19%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Offers from Extended Stay America - Winston-Salem - Hanes Mall Blvd.
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (82)Write a Review
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1 - 5 of 82 reviews
Reviewed 4 days ago via mobile

Ryan was a very helpful gentleman. My service was great. After the type of morning I had before walking in that door, he really helped me out. I first went to Quality Inn on Hawthorne Rd, stayed one night and the service was awful.More

Thank EbB409
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 3 days ago

We appreciate your kind words about the dedicated team of professionals who served you while you were our guest at Extended Stay America. We are so happy we exceeded your expectations and provided you with a spectacular experience. We will share your compliments with Ryan....More

Hotel's Favourite
Reviewed 1 November 2017

My experience with this hotel was good. I checked out very early in the morning, before the office was open, and later found a minor discrepancy on the final invoice. I contacted the office and worked with a Team Lead named Ryan. He was very...More

Thank Chris M
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 2 November 2017

Chris, thank you for being our guest at Extended Stay America. Despite having some issues with your receipt, we are glad to know Ryan solved it to your satisfaction. He will be delighted to hear your praises. We look forward to your next trip in...More

Reviewed 5 days ago via mobile

They really need to be up front about charging $100 deposit, even if paying with a credit card. This is not stated anywhere when making the reservation and not something I had planned for. Who knows when they'll release that money back onto my credit...More

Thank stfu s
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 4 days ago

Thank you for your review. We are sorry for the issues you had while being here and regret the inconvenience it caused. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please...More

Reviewed 1 week ago

The hotel was pretty good for the price paid. I think mattress toppers can improve customer's sleep quality. Overall, the room was in good conditions and the cable also worked well. Aside from the room, the staff members were very friendly, and they got me...More

Review collected in partnership with Extended Stay
Thank 699imanis
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 1 week ago

Thank you for being a guest at our hotel. We are pleased to know you had a pleasant visit and that you were impressed with the service provided by our staff. We appreciate your suggestion and have taken a note of the same. It was...More

Reviewed 3 weeks ago

After climbing 3 flights of stairs neither key worked. Only about 10 channels on TV. Phone wasn't working properly. No kitchen items in kitchen. Not even a coffee pot. When I mentioned it at checkout they said oh we don't do that. So why was...More

Review collected in partnership with Extended Stay
Thank connienc2017
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 3 weeks ago

Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay,...More

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Traveller (14)
Room & Suite (18)
Hotel & Grounds (11)
About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$64 - US$73 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Winston Salem
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$64 - US$73 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Winston Salem
Room types
Kitchenette, Non-Smoking Rooms, Suites
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