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My girlfriends and I decided to take a trip to the mountains at short notice and I miraculously found a vacancy at this hotel. We usually do not like to stay at outside corridor places but after reading reviews decided this was a good place to stay. The two bed room was larger than expected and very clean. The beds are super comfortable. Microwave/fridge were of good size and perfectly accommodated our leftovers and my birthday cake (good eats in Maggie Valley and Cherokee). Our only negative of this place is trying to keep the temperature at a steady temp but not too terrible. It would have been nice to have another outlet in the sink area. I had to move the in-room coffee maker to another table since the only outlet was right next to the sink. The sink is outside of the shower/toilet area which is convenient when you have three women trying to get ready at the same time. We were not able to sample breakfast because the hours of breakfast are 6am-9am. 10am end time would have been better. Not everyone is an early bird. All in all, a great stay. Always felt safe. There is ample, well-lit parking. Beautiful views from our room. Staff is friendly, and I appreciated the fact we did not have to wait for someone to check us in at 2:30 a.m. I have checked in late at other chain hotels and have had to wait for "someone to come back" in 20-30 minutes. I/We would definitely stay here again.
Stayed two nights. Room had "a damp feel" to it. AC seemed inefficient. Although room was adequately furnished it lacked what I would expect from a Best Western Hotel. Bed creaked when I moved.Breakfast was just about adequate.
Response from MichaelP10920, General Manager at Best Western Mountainbrook Inn
Responded 4 weeks ago
Hi Glyn! Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we have another chance to provide you with a superior experience.
When we stayed in room 218 (on the top floor) we were lucky enough to have almost the entire top floor of the hotel to ourselves. This meant things were very quiet at the hotel. There were no noise issues with fellow guests as they were non-existent! The hotel has two blocks, the front block where our room was located faced the road, as is usually the case traffic abates at night and hence road noise is much less during sleeping time. Road noise did not keep us awake, nor did I need to sleep with ear plugs. The hotel has another block in behind the block we stayed in at right angles to the road, hence these rooms are likely less exposed to road noise.
Our room was a good size with a comfortable bed, and a couch which is a rarity in most hotel rooms. Whilst our room was slightly dated everything worked. The bathroom basin is in the main room (refer to the photos), but the bathroom itself is very small. I had difficulty making the shower work, the tap arrangement was the most difficult to fathom on this holiday.
On the Tuesday evening we stayed at the hotel there were only two food options open, a Sports Grill is located next-door to the hotel and the only other food option within walking distance of the hotel was Subway.
The hotel’s breakfast offered a very good selection of food and at the time of day we went (early) it was easy to find a table in the small breakfast area in the hotel’s small reception area lobby. When we returned to drop the keys off at checkout latter in the morning the breakfast area was very congested (as you would expect).
Very good hotel and is conveniently located. It has a good continental breakfast and the servers are very nice. The bed was very comfortable but is high off the floor. We had no problem checking in and checking out.
Decent hotel, well located within Maggie Valley. property needs renovations, staff exceptionally courteous, and willing to help. several options for dinner within walking distance. request rooms in the back portion of the property.