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All reviewsrichard childressbeautiful viewfront desk staffpancakesgreat breakfastdefinitely stay here againroom was cleana wonderful staypancake machinefree breakfastthe staff were friendly and helpfulwalk in showernice settingindoor pool was nicehouse cleaningkept stockedfood lion
Front desk was rude and has no basic understanding of customer service. I was unable to even get a receipt at checkout. one night cost me a total of $157. I feel like I was robbed. Rooms are better at a $70 LaQuinta. I not...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Lexington NW-The VineyardResponded 2 weeks ago
I realize that you have many options for lodging and I appreciate you choosing our property!
I am sorry to learn that your stay was not as expected because of the poor service and overall room condition. We always want to make you...More
New and clean hotel on top of hill overlooking Childress Winery vineyards. Everything provided as usual in rooms, plus breakfast, paper, endless coffee. Very helpful staff. When my frig wasn't cold, she wheeled in a replacement. Recommended without reservation.
We attended a wedding this past month. Arrived right at 3pm as stated on their website as a check in. Rude front desk lady said "check in time is a 4pm, we have a sign up (pointed at sign) and are aware of the website...More
1 Thank klbterp
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Lexington NW-The VineyardResponded 17 January 2018
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. We are truly sorry for falling...More
We booked this location in large part due to its advertising as smoke free, we felt like we had slept in an ash tray. Strong smoke smell came through the air conditioning vents several times. Cigarette butts were evident in stairwells. We contacted management 3...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Lexington NW-The VineyardResponded 24 November 2017
Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am sorry to read about your disappointment with the smoke smell you have encountered that negatively affected your stay. IHG...More
I stayed here on business and the hotel was everything you would want. It's clean, comfortable, and convenient. The staff is nice and polite. The complimentary breakfast is tasty. I will definitely stay here again.
Response from CraigSwicegood | Property representative |
The Childress Suite with the large balcony; fireplace, full kitchen with stainless appliances, jetted tub and plenty of room for greeting company has a standard rate at 299.00 per night all year. We also have a... More
The Childress Suite with the large balcony; fireplace, full kitchen with stainless appliances, jetted tub and plenty of room for greeting company has a standard rate at 299.00 per night all year. We also have a special rate for the Childress Wine Track Members as well. Contact us anytime to check availability or to book it for your special occasion.