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Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel

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376 Paint Town Rd, Cherokee, NC 28719-9120
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$137
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Free cancellation until 21/12/09
HIExpress.com
US$137
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Free cancellation until 21/12/09
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US$137
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Free cancellation until 21/12/09
Hotels.comUS$137
PricelineUS$137
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (96)
Room & Suite (90)
Dining (14)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 26 hotels in Cherokee
Location
Cleanliness
Service
Value
Let the Cherokee Holiday Inn Express Hotel & Suites be your center of operations when you visit the Cherokee area. Located at the entrance of Harrah's Cherokee Casino our brand new hotel is also just minutes from the Great Smoky National Park, trout fishing, whitewater rafting and Cherokee historical attractions. Our 93 room property not only offers beauty in landscaping and architectural design, it offers the latest in technology and superior customer service to make your stay a truly unique experience. Our spacious rooms are beautifully furnished and are equipped with high speed internet, state of the art telephone system with voice mail, remote control cable TV, irons, ironing boards and hair dryers. There are 16 suites and four ADA accessible rooms for those who might need expanded options. Your complimentary breakfast will be served in our beautiful two story Great Room which features a massive stone fireplace. You will enjoy working out in our well equipped fitness center overlooking our courtyard and pool area. When you visit Cherokee you don't have to gamble on comfort or convenience. At Holiday Inn Express Hotel & Suites great service is always a sure bet.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
387Reviews7Q+A79Room tips
Traveller rating
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Popular mentions
PJ e wrote a review Sep 2021
Cincinnati, Ohio65 contributions32 helpful votes
I want to preface these comments with the fact that we stay in HIE's often. This facility was one of the poorest and highest priced we have ever stayed in. If you question our motivations for staying let me explain. We had been driving all day and were road weary and needed to get off the road. Room 118. Pros: Linens were good, bed was comfortable, and breakfast was adequate. Cons: 1. Mold in ceiling in shower (see Photo) 2. A yellow bulb had been placed over mirror in bathroom making for poor lighting. 3. Tub/shower constantly dripped water. 4. Tub drained very, very, very, slowly. 5. Phone lights blinked constantly. 6. I pushed button on phone for front desk and it rang 911 on two different buttons. 7. Floor or carpet was dirty. I had on white sox and they turned black. 8. My wife dropped something behind night stand and when we pulled it out to retrieve it, it was filthy behind the stand and there was mold on the back of the night stand. I don't think it had ever been cleaned behind this stand. (photo) 10. There was mold or rust on the door frame to the bathroom 11. The person that checked us in was not very competent. Maybe a newbie. He misspelled our address do it did not find my rewards number and no one bothered to tell me or ask for number. When I checked out I was told that they could not put it in. it did not happen until I called the rewards 800 number. Comments: When I checked out I told the lady who was working the desk of the things itemized above. She said she would tell the manager and he would call me. He didn't. She did give me a small reduction on the room rate. When I called a few days later the "manager" said he didn't know anything about it. He said he would give some rewards points. That did not happen until I called the 800 number. The persons working at the desk when we checked in were not very welcoming and were dressed very poorly. Bottom line, if I knew what the room was going to be like and that the room rate almost double the normal I would have kept driving. I don't mind paying the rate but not for a very substandard room. HIE should consider taking down their name on the facility.
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Date of stay: September 2021
Value
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Room Tip: Not sure where.
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Shawna C wrote a review Aug 2021
Salisbury, North Carolina30 contributions4 helpful votes
Well first let’s start at the check in… the man at the desk was not friendly and seemed to be annoyed when we asked a question. We were not greeted as reward members, or greeted really at all. He did not seem pleasant to the person he was on the phone with either. Our room was on the third floor at the end of the hallway. Probably one of the few decent things I can say about this hotel, we didn’t hear much noise. It was obvious the room had not been cleaned well. There were multiple long dark hairs in the shower, mascara on the pillow cases, hairs on the bed, and just in general not a clean feeling as there should be in a hotel room. Luckily I had brought disinfectant spray with me and also our own pillows. After spraying a lot, I decided I could deal with it for a few hours to sleep after watching a show at the casino. In addition to not being clean, the beds were not comfortable at all. The casino is across the street and an easy walk even after dark. There are many streetlights to make it feel safer. Outside the front door of the hotel (like right outside) multiple people were smoking and stinking up the entrance way that everyone had to walk through. Overall this hotel is not up to any standard of mine or the many other holiday inns I have stayed at. The staff is inadequate and everything about this place needs attention. I would not recommend staying here until some things are addressed.
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Date of stay: August 2021Trip type: Travelled as a couple
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Irisheyes_777 wrote a review Jun 2021
Charleston, South Carolina403 contributions131 helpful votes
We usually will stay at a Holiday Inn when we travel, since we know what to expect and are IHG members. This hotel is located within walking distance to the casino.The rooms were clean, the staff friendly and an easy check in. We will for sure stay here, again when we are in Cherokee.
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Date of stay: May 2021
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2 Helpful votes
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Ed G wrote a review Jun 2021
St. Augustine, Florida87 contributions26 helpful votes
This hotel is conveniently located across the street from the casino, about a five minute walk to the main entrance. The bed was comfortable, parking was ample, and check in was friendly and efficient. For the price paid and the location it is a good option for Cherokee.
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from IHG Service, Owner at Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel
Responded 17 Jun 2021
Hello Ed G, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. I am happy you found our hotel well located, parking space adequate and bed comfortable. I also appreciate your positive feedback in our hotel colleagues’ service. We will strive to be consistent in these aspects. I am so sorry we have not surpassed your expectations on this visit. Exceptional and elevated interactions are our commitment to our guests. That said, I have shared your feedback to our hotel’s upper management as a reference for continuous improvement on our services and amenities. Thanks again for making IHG Hotels & Resorts your home away from home. It will be our pleasure having you back as our guests’. Best, Kenneth F. Case Manager IHGService
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Greg S wrote a review Apr 2021
Rutledge, Georgia25 contributions3 helpful votes
We have stayed at this Holiday Inn everytime we came to Harrah Cherokee Casino. The bed is comfortable and soft, room clean , location is excellent and front staff very friendly. The fee was reasonable. Due to Covid mask are required in all public spaces
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Date of stay: April 2021Trip type: Travelled as a couple
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PRICE RANGE
US$110 - US$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express cherokee/ hotel cherokee, holiday inn cherokee, cherokee holiday inn express
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsCherokee
NUMBER OF ROOMS
93
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Frequently Asked Questions about Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel?
Nearby attractions include Casino at Harrah’s Cherokee (0.1 km), Harrah's Cherokee Casino Resort (0.5 km), and Cherokee Bear Zoo and Exotic Animals (1.1 km).
What are some of the property amenities at Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel?
Conveniently located restaurants include Selu Garden Café, Brio Italian Grille, and Ruth's Chris Steak House.
Are there opportunities to exercise at Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel?
Many travellers enjoy visiting Mingus Mill (5.7 km) and Oconaluftee Indian Village (2.6 km).
Is Holiday Inn Express & Suites Cherokee/Casino, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.