We first stayed at this hotel in 2016 and I gave it a 3 star rating, but because they have a wonderful golf course we decided to give this place another go and thankfully we had a great 3 night stay. On check in we were informed that our room had been upgraded and so we had a lagoon view room which was very nice. Service was so much better and the food has greatly improved from last time. The hotel was no where near full, probably because we stayed during midweek so was not busy at all and therefore we had a very nice and relaxing time.
Stayed here for a weekend. Check in was smooth. Good sized rooms with all the usual amenities. Bathrooms large and clean. The facilities around are excellent including the Spa and the pools. Breakfast was plentiful. Thank you so much for having a special Halal section and fryers for the eggs. Not a golfer hence cant comment on the golf course but enjoyed the Putt- Putt.
Beautiful room, clean, comfortable, spacious. Not used for a while. Minibar not stocked, fireplace not working. Enormous balcony with great view. Bed super. Bathroom very large. Looks like some maintenance is required outside.
We stayed here once before pre covid and at the first opportunity we returned to stay here. Mainly because of the golf course which is one of the best in South Africa. Few tourists here and when we stayed there was a large conference going on. Despite looking after this large conference, Michael the manager looked after us regularly to make sure we were ok. This hotel is more than ok. Food fab and staff attentive. We only stayed for 2 nights which I regret. Next year at least four nights. Thank you Michael. Your hotel is truly special.
Thank you to the general manager Michael Philipson and the assistant general manager Hannes Human for making your hotel a home away from home for our family. This hotel is very family friendly! The kids and the teens had a fabulous time. The service at this hotel has improved dramatically since my last stay. Everything I complained about the last time I was here was not an issue any longer. Arabella hotel is set in a beautiful setting with trees and well maintained gardens everywhere. The pools are lovely and refreshing. There is a hydro pool, Sauna and steam room for adults at the spa as well. The kids were cycling, scootering and playing tennis. They were outdoors most of the time which kept them away from their devices which was wonderful. The food at this hotel is Halaal so we could eat freely with no worries. I would like to thank Zelna in the restaurant for going over and above the call of duty. What wonderful human this is. She is an asset to your establishment. Magmoed Alexander is gold!!!! He was always paying attention to detail. As we are regular returns he knew our likes and dislikes and acted accordingly and made our stay very comfortable. Hanneli at the store is such a wonderful woman and was always professional, warm and friendly. Thank you to the entire team for their hard work and kind service. We will definitely be back.…
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