Please note the following: Compare the good reviews to the several bad one's. Management is not and never will be arrogant to any clientele as we are in a professional environment. Some guests really go out of their way to rip a place off for example the terrible review from the so called Lama Pema women. 9.9 out of 10 times are bad reviews just a personal vindictive review, usually all statements are lies or over exaggeration. 'Aquariain' like your statement says a burger patty on bread. We have never nor will ever serve a burger patty on bread. Our kitchen are well trained and we source and purchase only the best quality food for our kitchen...regardless of price. Dinner and breakfast are included in your room rates for Vergezient lodge. If I were able to show you what the average cost per person per meal is then you'll be shocked!! Yes I've actually worked out portions to the extent of the cost per slice of tomato, onion, potato etc.etc. Each person has the right to their own opinion and unfortunately it's not possible, world wide to satisfy each and every visitor. Our 147 excellent and 87 very good reviews can testify against our 18 average, 7 poor and 7 terrible reviews. Some guests might be to wealthy for an establishment like ours were we pride ourselves as a homely lodge with delicous home cooked meals. Some really wealthy guests are actually humble and down to earth were as the one's that's not used to everything money can buy is usually the one's to complain and over exaggerate. Unfortunately Tripadvisor is 100% for guests and 100% against managers and owners. As management we have an inside side to Tripadvisor and all major booking sites with owners forums etc. We have read countless times that Tripadvisor don't even remove blatant racist reviews from guests on other establishments. As the whole world is aware of the racial issues of South Africa. Kindest Regards,