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Holiday Inn Express Hotel & Suites Watertown-Thousand Islands

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1290 Arsenal Street, Suite 1, Watertown, NY 13601-2294
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$115
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Free cancellation until 21/12/15
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (34)
Room & Suite (36)
Dining (9)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 14 hotels in Watertown
Location
Cleanliness
Service
Value
Travellers' Choice
The Holiday Inn Express Hotel & Suites - Watertown, New York is where great experiences begin at the gateway to the 1000 Islands. We are in the heart of the Watertown, NY shopping district and located near exit 45 just off of I-81. The area's finest attractions, including Boldt Castle, Sackets Harbor and the St. Lawrence River, many local businesses & Fort Drum are just minutes away. Our plaza includes Ruby Tuesdays, Starbucks, Buffalo Wild Wings, Chipotle, Five Guys, Moe's, Planet Fitness, Dollar General and a liquor store. Stay Smart with free wireless & wired high speed internet access, free local phone calls, High Def TV & a guest business center. Begin your day with our complimentary Express Start Breakfast that includes hot items daily including pancakes and as always our signature cinnamon rolls. If you're on the run, pre-order a breakfast-to-go bag. Our Smart Roast 100% Arabica coffee is available 24 hours in our Great Room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Salon
Newspaper
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English
473Reviews3Q+A97Room tips
Traveller rating
  • 287
  • 143
  • 28
  • 11
  • 4
Time of year
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Popular mentions
tdaning0 wrote a review Jul 2021
Corning, New York305 contributions31 helpful votes
The staff was fabulous! The room was clean, however, the toilet could only be flushed once every 30 minutes because of slow water and the window sounded like it was open so you could hear the highway outside. The parking lot is well lit so curtains were helpful. Breakfast would do the job but it wasn’t great. We essentially got what we paid for…
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Date of stay: July 2021Trip type: Travelled with family
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SNN wrote a review Jul 2020
1 contribution1 helpful vote
My elderly mother suffering from dementia stayed at this hotel recently, and when I went to pick her up the next morning I was struck by the kindness, friendliness, and professionalism of the staff. Just wonderful human beings all around, who treated my mom with understanding, gentleness and respect even as she was being difficult (and during a stressful pandemic). The hotel itself is clean and comfortable and in a super convenient location. But it is the exceptional staff here that makes the hotel exceptional.
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Date of stay: July 2020
Value
Service
Sleep Quality
1 Helpful vote
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h0nestmarc wrote a review Mar 2020
Ottawa, Canada40 contributions10 helpful votes
If you are looking for value and quality, this property is for you. If you are Canadian with funny money cash, this property is definitely for you. We were able to secure a Canadian money at par deal with our King Suite room. The room is clean, quiet and well appointed. The cubby room for the kids is very useful. It's nice to have a table to eat off of. The pull out loveseat is so handy. I highly recommend this location and commend the staff for fantastic customer service and cleanliness. Oh yes, the pool area was very clean. The water wasn't cloudy from excessive chlorine also. Cheers to Watertown HIE staff!
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Date of stay: March 2020
Rooms
Location
Service
Room Tip: Ask for East facing room to avoid Highway 81 traffic noise.
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Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Responded 08 Apr 2020
Dear Honestmarc, Thank you very much for taking the time to complete your review. We're thrilled you enjoyed so many aspects of your stay and especially love hearing about the pool. Our Maintenance in charge of it takes great pride in providing a crystal clear, non smelling, pool experience. Please always call the front desk directly to make sure you receive a rate that qualifies for Canadian Cash at par. We hope to see you back for another visit. Sincerely,
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Crumpet63 wrote a review Feb 2020
Manchester, New Hampshire12 contributions5 helpful votes
this is an awesome place to stay. so many good thing to say but the kitchen staff are the best. they love their job. the outside area is comfortable and inviting. beds are superior. they also have outside fit pit to enjoy an evening out doors.
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Date of stay: July 2019
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Response from Seth B, Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Responded 08 Mar 2020
Dear Curmpet63, Thank you for your review. We really appreciate the kind words about the staff and the grounds. We hope to see you back when its a little warmer so you get to enjoy that fire pit. Sincerely,
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Deborah H wrote a review Dec 2019
Westport, Ontario9 contributions1 helpful vote
This hotel should be giving lessons on how to treat customers. I booked this hotel using the Holiday Inn website. I later called the hotel directly to inquire about having the reservation show both couples names in case we arrived at different times. The front desk staff were extremely friendly and suggested a special rate they were offering Canadians. When we checked in we discovered our rooms were on different floors. The front desk staff went above and beyond to get us on the same floor by upgrading us at no additional cost. Our whole experience at this hotel was positive. Everyone was extremely friendly and helpful. We have mentioned this to several of our friends and will definitely be staying there again. Thank you to a great staff.
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Date of stay: December 2019
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Seth B, Front Office Manager at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Responded 03 Jan 2020
Dear 663Deborahh, Thank you very much for your review. It was an absolute pleasure helping you out that day. I'm gad we were able to get the two rooms close together and really appreciated your patience while figuring it out. Not everyone reacts as patiently and understandle as you all did so a big thank you from all of us. We hope to see you back for a future visit. Give us a call directly and we'll make sure to get that Canadian cash at par rate again. Sincerely,
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PRICE RANGE
US$109 - US$154 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel & suites watertown-1000 islands, holiday inn express hotel and suites watertown-thousand islands, holiday inn express watertown, holiday inn watertown, watertown holiday inn
LOCATION
United StatesNew YorkWatertown
NUMBER OF ROOMS
115
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Frequently Asked Questions about Holiday Inn Express Hotel & Suites Watertown-Thousand Islands
Which popular attractions are close to Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Nearby attractions include Zero Latency Ny (0.5 km), Escape The Mystery Room (0.5 km), and Above Reality - Virtual Sports Complex (0.4 km).
What are some of the property amenities at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Conveniently located restaurants include Texas Roadhouse, Olive Garden Italian Restaurant, and The Grille at Hilton Garden Inn.
Are there opportunities to exercise at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Holiday Inn Express Hotel & Suites Watertown-Thousand Islands?
Many travellers enjoy visiting Public Square (3.0 km).
Is Holiday Inn Express Hotel & Suites Watertown-Thousand Islands accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.