We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

del Lago Resort & Casino

Save
Share
1133 State Route 414, Waterloo, NY 13165-9647
Lowest prices for your stay
Hotels.com
Booking.com
US$165
View deal
Agoda.com
US$173
US$141
View deal
Expedia.comUS$173
Priceline
FindHotelUS$171
View all 15 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (83)
Room & Suite (40)
Dining (14)

About

#1 of 2 hotels in Waterloo
Location
Cleanliness
Service
Value
Travellers' Choice
A better way to stay when you make a reservation at the area’s only non-tribal casino and hotel, prepare to be wowed. 205 luxurious rooms and Suites with beds more comfy than home. Services that make everyone feel like a high roller. Spa treatments to soothe and rejuvenate, and truly make your stay unforgettable. Upscale shopping opportunities that bring the best of Fifth Avenue directly to you. Wherever you’re coming from, however long you plan to stay, there’s only one destination in the Finger Lakes region that gives you everything you expect, and then some. Heck, we even offer specials and deals that can turn an average weekend into a spontaneous getaway!
Read more
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Business Centre with Internet Access
Conference facilities
Spa
Electric vehicle charging station
Valet parking
Wifi
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Vending machine
Banquet room
Meeting rooms
Massage
Baggage storage
Gift shop
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Housekeeping
Room service
Bottled water
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
393Reviews19Q+A90Room tips
Traveller rating
  • 270
  • 59
  • 24
  • 17
  • 24
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Cecelia C wrote a review Yesterday
1 contribution
We had a great time at the Del Lago celebrating a bachelorette party. There was 9 of us total and so much to do. Joel, the hospitality manager helped me with all of the planning and put me in contact with the spa manager as well as scheduling our dinner reservation at the Portico. The two girls who went to the spa were very happy with their treatments. The food in the food court was good and the Portico was pretty good as well. We sent the Brussels back as they were uncooked and the gluten free pasta was hard but besides that everyone enjoyed their meal. Overall, a fun stay at the Del Lago and loved its proximity to the wineries and Cayuga Lake State Park. Would definitely love to go back!
Read more
Date of stay: July 2021Trip type: Travelled with friends
Helpful
Share
kaychris wrote a review Jul 2021
Brighton, Colorado310 contributions54 helpful votes
+1
Massive resort with modern rooms and a casino. The only downside is that the rooms aren’t the cleanest, the floor is a bit sticky in the bathroom and they lack on stocking the basics like hand towels and soap. The upsides far outweigh the downsides, as the decor is new and modern, the grounds are well maintained and gorgeous, the casino has free coffee and soda (including iced coffee), and they treated us to a room upgrade for our anniversary! We would stay again if in the area.
Read more
Date of stay: June 2021Trip type: Travelled as a couple
Room Tip: Ask the front desk to move you if your room isn’t clean.
See more room tips
Helpful
Share
Response from Crystal P, Marketing at del Lago Resort & Casino
Responded 3 weeks ago
We are happy you enjoyed your stay with us, but we truly apologize for this poor experience you had with the cleanliness of the hotel. I will send this directly to the hotel management staff to improve for the future. Again, my apologies.
Read more
Mallardcigar wrote a review Jun 2021
Jamestown, New York2 contributions
Hotel and casino were outstanding beautiful room, fun clean non smoking casino, great place to stay while doing a weekend wine tour get away. Portico restaurant definitely needs some improvements, drinks and appetizers came within a reasonable time frame took forever to get dinner and when we did it was all cooked wrong, and cold. Finally got attention of our server and all’s they did was take it back and warm it up again took forever and one was filet was way over cooked. The manager on duty gave 3 of us a glass of wine for our troubles 1 person wasn’t even drinking. When we got him I Emailed the restaurant manager 2 time with no reply. Definitely needs some customer service improvement.
Read more
Date of stay: June 2021Trip type: Travelled as a couple
Helpful
Share
Monica M wrote a review Jun 2021
22 contributions2 helpful votes
+1
Husband and I went for a quick getaway to the area. It was a clean and pleasant stay. The front desk staff was very welcoming upon arrival. We arrived earlier than check in, yet they had a room available for us. Comfy bed, spacious room, clean. The white accent chairs could use replacing but not terrible. The iPad in the room was very helpful for information about restaurants and in room dining. A lot of dining options still not available due to Covid re-openings but the ones available were great. Awesome coffee and dessert options in the cafe area. We hoped the spa would open during the week but it’s not yet. We would certainly visit again once everything is open! We were happy with our choice!
Read more
Date of stay: June 2021Trip type: Travelled as a couple
Helpful
Share
Response from Kristie S, Marketing at del Lago Resort & Casino
Responded 07 Jun 2021
Hi Monica, Thank you for staying with us for your recent getaway. I am glad to hear you enjoyed the room and The Sociale Café & Bar. I look forward to your future visits and hope you are able to enjoy a spa treatment.
Read more
SenoraSofia wrote a review May 2021
Finger Lakes Wine Country, New York280 contributions191 helpful votes
I am one of the "sick people" that has been told to "stay home if you are afraid of the pandemic". Prior to pandemic, I was at del Lago 2 - 5 days per week. My friends and I met often for breakfast or lunch, shows and gambling. We always had a blast. Because of the deadly virus, I missed out on exactly 60 weeks of play. This week, I went back. I had such a GREAT TIME. I played slots for 3+ hours and did wonderfully on my favorite games. The buffet was excellent. I had combo #1: drink, salad, one trip through the buffet, and a dessert. The food was excellent, it was cleaner than ever, and the serving was more that I would have taken with multiple trips to the buffet. I really liked the set up and want to eat there again soon. I especially liked the meatball and the cheesecake dessert. EVERYONE at del Lago, both employees and guests, created an atmosphere of safety during a pandemic. WOW, I just was so very happy to be back. Sometimes I drive by, and the parking lot looks so crowded. The day I went, the lot was more crowded than I might have liked, but it did not feel so crowded inside. Regarding the hotel: thank you for the comp room offers. Maybe I am not yet ready to stay overnight, but perhaps someday it will happen. For now, just happy to walk in the door to the exciting spirit of del Lago. To the staff and the administrators who organized and put in place the safety protocols, thank you. Thank you for creating a safe environment that brings people back together. I very much enjoyed my day at del Lago. Thank you for having a safety plan that appears to work.
Read more
Date of stay: May 2021
1 Helpful vote
Helpful
Share
Response from Kristie S, Marketing at del Lago Resort & Casino
Responded 11 May 2021
Welcome back! I am happy to hear you had a great time upon your return visit. I appreciate the feedback regarding our new Farmers Market Express and knowing you felt comfortable with our Extra Care Program. We look forward to seeing you on future visits.
Read more
Previous
123456
PRICE RANGE
US$148 - US$1 168 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkFinger LakesWaterloo
NUMBER OF ROOMS
205
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about del Lago Resort & Casino
Which popular attractions are close to del Lago Resort & Casino?
Nearby attractions include Women's Rights National Historical Park (7.4 km), Montezuma National Wildlife Refuge (6.9 km), and It's A Wonderful Life Museum (7.6 km).
What are some of the property amenities at del Lago Resort & Casino?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at del Lago Resort & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at del Lago Resort & Casino?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at del Lago Resort & Casino?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to del Lago Resort & Casino?
Conveniently located restaurants include Sauders Store, Connie's Diner, and Parkers Grille & Tap house.
Are there opportunities to exercise at del Lago Resort & Casino?
Yes, guests have access to a fitness centre and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at del Lago Resort & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does del Lago Resort & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at del Lago Resort & Casino?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to del Lago Resort & Casino?
Many travellers enjoy visiting Women's Rights National Historical Park (7.4 km) and Elizabeth Cady Stanton Home (7.7 km).