We had a great time at the Del Lago celebrating a bachelorette party. There was 9 of us total and so much to do. Joel, the hospitality manager helped me with all of the planning and put me in contact with the spa manager as well as scheduling our dinner reservation at the Portico. The two girls who went to the spa were very happy with their treatments. The food in the food court was good and the Portico was pretty good as well. We sent the Brussels back as they were uncooked and the gluten free pasta was hard but besides that everyone enjoyed their meal. Overall, a fun stay at the Del Lago and loved its proximity to the wineries and Cayuga Lake State Park. Would definitely love to go back!
Massive resort with modern rooms and a casino. The only downside is that the rooms aren’t the cleanest, the floor is a bit sticky in the bathroom and they lack on stocking the basics like hand towels and soap. The upsides far outweigh the downsides, as the decor is new and modern, the grounds are well maintained and gorgeous, the casino has free coffee and soda (including iced coffee), and they treated us to a room upgrade for our anniversary! We would stay again if in the area.
Hotel and casino were outstanding beautiful room, fun clean non smoking casino, great place to stay while doing a weekend wine tour get away. Portico restaurant definitely needs some improvements, drinks and appetizers came within a reasonable time frame took forever to get dinner and when we did it was all cooked wrong, and cold. Finally got attention of our server and all’s they did was take it back and warm it up again took forever and one was filet was way over cooked. The manager on duty gave 3 of us a glass of wine for our troubles 1 person wasn’t even drinking. When we got him I Emailed the restaurant manager 2 time with no reply. Definitely needs some customer service improvement.
Husband and I went for a quick getaway to the area. It was a clean and pleasant stay. The front desk staff was very welcoming upon arrival. We arrived earlier than check in, yet they had a room available for us. Comfy bed, spacious room, clean. The white accent chairs could use replacing but not terrible. The iPad in the room was very helpful for information about restaurants and in room dining. A lot of dining options still not available due to Covid re-openings but the ones available were great. Awesome coffee and dessert options in the cafe area. We hoped the spa would open during the week but it’s not yet. We would certainly visit again once everything is open! We were happy with our choice!
I am one of the "sick people" that has been told to "stay home if you are afraid of the pandemic". Prior to pandemic, I was at del Lago 2 - 5 days per week. My friends and I met often for breakfast or lunch, shows and gambling. We always had a blast. Because of the deadly virus, I missed out on exactly 60 weeks of play. This week, I went back. I had such a GREAT TIME. I played slots for 3+ hours and did wonderfully on my favorite games. The buffet was excellent. I had combo #1: drink, salad, one trip through the buffet, and a dessert. The food was excellent, it was cleaner than ever, and the serving was more that I would have taken with multiple trips to the buffet. I really liked the set up and want to eat there again soon. I especially liked the meatball and the cheesecake dessert. EVERYONE at del Lago, both employees and guests, created an atmosphere of safety during a pandemic. WOW, I just was so very happy to be back. Sometimes I drive by, and the parking lot looks so crowded. The day I went, the lot was more crowded than I might have liked, but it did not feel so crowded inside. Regarding the hotel: thank you for the comp room offers. Maybe I am not yet ready to stay overnight, but perhaps someday it will happen. For now, just happy to walk in the door to the exciting spirit of del Lago. To the staff and the administrators who organized and put in place the safety protocols, thank you. Thank you for creating a safe environment that brings people back together. I very much enjoyed my day at del Lago. Thank you for having a safety plan that appears to work.…