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300 3rd Street, Niagara Falls, NY 14303-1102
COVID-19 update: See the added health and safety measures this property is taking.Read more
8 people are viewing this hotel
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Traveller (646)
Room & Suite (190)
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 20/11/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Niagara Falls
Updated 20/11/10 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 55 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Welcome to world-famous Niagara Falls USA and Niagara's Premier Hotel - Sheraton Niagara Falls. In addition to being just a short walk from the Falls and the Canadian border, and connected to the Seneca Niagara Resort and Casino via an enclosed walkway/tunnel, the Sheraton Niagara Falls offers a variety of amenities and dining options directly on-property. The Reef Beach Club features Niagara USA’s largest indoor pool and full sized hot tubs. Our dining options include Rainforest Cafe, a full-service Starbucks, and The Corner Deli. Each room includes refrigerator, microwave, and WiFi. Welcome to world-famous Niagara Falls
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Room & Suite (190)190
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Restaurant
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Newspaper
Outdoor furniture
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Business
Languages Spoken
English, Spanish
Hotel links
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Popular mentions
Joshua P wrote a review 22 Feb
1 contribution
This hotel is in a great location! It is easy to walk to the falls and all the stores from the hotel. The room was very nice and the pool looked awesome ( didn’t end up going in it unfortunately because no bathing suit) would deff stay here again
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Date of stay: February 2021Trip type: Travelled as a couple
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 2 days ago
Thanks for choosing to spend the weekend with us and for taking the time to leave a review! We're glad that our location worked well for your plans. Hopefully, you'll be back to stay with us again in the future, and then you can enjoy a refreshing dip in the pool too!
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Sherry W wrote a review 21 Feb
2 contributions2 helpful votes
You know I have decided that when you go to a hotel don't plan on sleeping. All night long there were kids or whom ever running up and down the halls. I mean all night long. I know there was a party going on the floor but damn... I was told pool and hot tub were open. Got there at 430pm check in is at 4pm. Told that there is no availability!!!!!. The pool was the main reason why we came. I just wanna say I was not very happy with this time around. Staff was friendly. Very disappointing.
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Date of stay: February 2021Trip type: Travelled with family
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 3 days ago
Dear Sherry, Your comments are appreciated. However, we apologize for any disturbance during your visit. While we are not able to change the past, we hope to have another chance to welcome you back for a smoother visit. Thank you for your time, and we wish you the best.
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madisonramnes wrote a review 18 Feb
Saratoga Springs, New York1 contribution
So we came to use the pool, go to Rainforest cafe, and the arcade... unfortunately Niagara got 4 inches of snow... Rainforest cafe never opened the night we planned to go and so many of the games in the arcade were broken or turned off for “covid” and the ticket redemption machine was mostly empty or not working... my kids were very very sad as we weren’t able to really do 2/3 things we came for. The pool was great and reserving an hour time a lot seemed to work well but it needed to be cleaned almost every hour as well: we used the pool 3 times and never saw an employee cleaning... This was our second time visiting and I am sad to say I don’t think we will be returning.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Dear Madison, The issues that you raise are important to us. While we're happy to hear that you enjoyed our first stay so much you decided to come back and see us, we're very sorry your most recent visit wasn't as comfortable as it should have been. Please know that although we are eager to make all of our amenities available for our guests, we are committed to ensuring a safe environment for both our valued guests and our personnel. We are sorry for any inconvenience caused and for any disappointment your children felt. We cannot change the past or the weather, but we do hope that you will consider giving us another chance to serve you down the line. It would be our pleasure to deliver the exceptional stay you know we can provide.
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Khan H wrote a review 17 Feb
Morristown, New Jersey46 contributions13 helpful votes
My wife and I went to Niagara Falls for a long weekend and we ended up staying at this place. People at the service desk was very helpful and courteous. We didn’t have any room service because of COVID but was able to request for necessary items without problem. Although the room and bathroom were clean already, we still sprayed the entire place ourselves - doesn’t hurt to be cautious. The water was about 10 mins walk from this place. So we parked and went to the close by places. Overall, we really liked the place and would go back again.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Dear Khan, We want everyone who stays at Sheraton Niagara Falls to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our friendly staff made you feel welcome and that you appreciated our safety measures. The next time you're looking for convenient, comfortable accommodations in the area, please come see us again.
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Lydia H wrote a review 15 Feb
4 contributions
Staff was very pleasant. Rooms very nice. Some confusion over parking fee check in desk said something different than check out but regardless stay was very nice. Pool looked beautiful. Good restaurants on site
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 1 week ago
Dear Lydia, We enjoyed being your host and we thank you for the review! Along with our accommodations, we are glad our service was pleasing to you as well. We have it all here, so we hope to see you again the next time you are in the area!
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PRICE RANGE
US$103 - US$324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton at the falls hotel niagara falls, crowne plaza niagara falls, niagara falls crowne plaza
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
391
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Frequently Asked Questions about Sheraton Niagara Falls
Which popular attractions are close to Sheraton Niagara Falls?
Nearby attractions include Niagara Falls State Park (0.4 km), Niagara Falls Observation Tower (0.4 km), and Seneca Niagara Casino (0.1 km).
What are some of the property amenities at Sheraton Niagara Falls?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Niagara Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Niagara Falls?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Sheraton Niagara Falls?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Niagara Falls?
Conveniently located restaurants include Third Street Retreat, Chill 443, and Donatello's Restaurant.
Are there opportunities to exercise at Sheraton Niagara Falls?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Niagara Falls?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Niagara Falls?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Niagara Falls offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.