Courtyard by Marriott Niagara Falls, USA
189 reviews
#13 of 55 Hotels in Niagara Falls
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Room & Suite (46)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott Niagara Falls, USA
Updated 20/06/29 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 55 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travellers' Choice
Courtyard by Marriott Niagara Falls, USA welcomes you with our new state-of-the-art lobby. Our location in Niagara Falls, New York, USA makes it easy for you to explore the best of this vibrant city. Simply walk to one of the Natural Wonders of the World. We put you close to all of the attractions, businesses and dining options in the Niagara Falls area. Test your luck at the Seneca Niagara Casino or treat yourself to a shopping trip at the Fashion Outlets of Niagara Falls USA, just around the corner. Begin your morning at The Bistro, your destination for a great breakfast, or return for drinks and dinner during the evening. You will also enjoy inviting, flexible spaces where you can work or relax. There is free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. Plus, our well-equipped fitness center and indoor pool will help you stay refreshed and energized. We can't wait to welcome you!
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Room & Suite (46)46
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Airport transportation
Meeting rooms
Paid private parking on-site
Wifi
Paid wifi
Indoor pool
Restaurant
Breakfast available
Shuttle bus service
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Modern
Location
Full view
79Somewhat walkable
Grade: 79 out of 100
47Restaurantswithin 1 km
21Attractionswithin 1 km
189Reviews15Q+A37Room tips
Reviews
Traveller rating
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Popular mentions
I would NOT recommend this hotel for numerous reasons! The following being - I reserved a king room in advance. After checking in and walking into a double queen room and being told being that I booked through “expedia” (I booked through Hotels.com) they send over “general reservations” and being that it didn’t specify they were all out king bed rooms for the night and the queen beds were all they had. This has never happened to me before and Ive booked through Hotels servals time prior to this. I then call down to see what time the pool closes I was then informed the pool was full for the day and that reservations needed to be made prior- never was told this during check in and I even called prior to booking my reservation to see if it the pool was open and they failed to mention reservations as well- never mind the fact that they’re false advertising saying the restaurant and breakfast parlor was open for purchase as well- to only be closed too! There weren’t any towels in our room to dry off with either, we had to call down and wait for towels to be brought up to us. Finally after checking the charges in my email apparently parking was an additional $10 that they failed to mention upon check in as well-never mind I mention all of this was brought to the general managers attention. If you’re looking for a great stay with no inconveniences I would highly recommend not to stay here, spend your money else where -somewhere more organized where they take pride in their service!…
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Date of stay: February 2021Trip type: Travelled as a couple
Helpful
Response from Sarah Billittier, General Manager at Courtyard by Marriott Niagara Falls, USA
Responded 2 weeks ago
Good Morning zaidamarierodriguez and thank you for sharing your recent experience with us. I truly am sorry for your disappointing experience with us and that it did not meet your expectations, or ours. I understand your frustrations and hope if your travels bring you back to the area you will stay with us again so we can provide you with a flawless experience.
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Chose this hotel from the Marriott app based on location and good price. We were only in town during winter (and COVID) to see Niagara Falls. We drove to the Falls both in the evening and in the morning which was probably a 5-10 min drive because the town was very, very quiet. Comparing to the other hotels in the area, this Courtyard looked newer than other buildings, and while not being in the very central tourist area, it is still in very close proximity to everything by car. The only inconvenience was one of the elevators was not working. We had a great stay and would definitely return, hopefully when the border opens up again!
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Helpful
Response from Sarah Billittier, General Manager at Courtyard by Marriott Niagara Falls, USA
Responded 03 Jan 2021
Good Evening andresr61 and thank you for sharing your recent experience with us! We are glad you enjoyed your stay with us and found our location convenient for visiting beautiful Niagara Falls. Thank you again and we look forward to seeing you on your next trip to the area!
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My recent stay was terrible. The hotel is not in a good area. Management is not making sure the hotel is clean. This is a concern with Covid. My room had dirty carpet, dirty bathroom and smelled. I was disappointed because I was staying for a medical visit. I let the medical facility know NOT to recommend this hotel. I complained and transferred to a different room - but it was DIRTY too. No follow up from the General Manager. I would not recommend this hotel they are not following the Marriott Commitment to Clean.
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Date of stay: October 2020
1 Helpful vote
Helpful
Response from Sarah Billittier, General Manager at Courtyard by Marriott Niagara Falls, USA
Responded 15 Nov 2020
Good Morning Sunshine68640104904 and thank you for taking the time to share your recent experience. My name is Sarah and I am the General Manager of the Courtyard Marriott Niagara Falls and I want to speak with you and make this right. Please feel free to contact me directly at 716-284-2222 so I can learn more about your stay with us. Thank you.
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Stayed here three nights at the end of September. The first impression was a foul odor in the entrance way. Maybe the offset two sets of doors are to help prevent the smell from getting into the hotel. My Marriott profile states my preference for a high floor, away from the elevator. When we arrived, we were given a room on the second floor pretty close the elevator. But on the bright side, that elevator didn’t work the entire time we were there. That said, the other elevator was experiencing some kind of circulation issue as was uncomfortably hot. The room was spacious with a high ceiling. At first glance the room appeared clean. However, upon closer inspection the room was far from clean. There was something sticky on the bathroom floor between the toilet and shower. I don’t want to take ay guesses as to what that was. There were spots on the walls in the bathroom. Initially, I thought these were bleached out spots on the wallpaper, but come to find out they easily wiped off. The sink took forever to drain. The worst aspect were the multiple use pump bottles in the shower. Two had product dripping out, and one had product stuck on the bottle and around the base. We never touched these bottles. After years spent on the road, I carry my own soap and shampoo. Although the walls are high, we were, at times, able to hear noise from nearby rooms. We also were able to hear the road outside at all hours of day and night. There is onsite free parking, but there is an abondend building across the street on one side and an open space park on the other. The location is fine with a decent walk to the falls and a shorter walk to the Casino.…
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Date of stay: September 2020
Location
Service
Sleep Quality
2 Helpful votes
Helpful
Response from Sarah Billittier, General Manager at Courtyard by Marriott Niagara Falls, USA
Responded 16 Oct 2020
Hello DMSMD64 and thank you for sharing your experience with us. We were disappointed to hear about the cleanliness of your room. We pride ourselves on delivering a safe and flawless experience and clearly missed the mark with your stay. I apologize for this and ensure you that this will be shared with our team to we can rectify this immediately. Thank you for sharing your experience and staying with us during these unusual times.
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Great location, very big and spacious room. Clean room, comfortable beds, but... the smell(!). Omg, every time we walked onto our room we felt a bit nauseous, a sigh. Almost like a carpet smell in an old casino. I wonder if just the possibility to open a window could fix it, but you cannot open those huge glass windows, no balcony/ any fresh air either. Not a safe stay if you are worried about Covid.
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Date of stay: October 2020Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Sarah Billittier, General Manager at Courtyard by Marriott Niagara Falls, USA
Responded 12 Oct 2020
Good Morning LenaZChur and thank you for sharing your recent experience at the Courtyard Marriott Niagara Falls! While I am glad to hear you loved our location and your spacious room, I apologize that you had an issue with your room. I would like to learn more about your stay so we can correct it immediately for future guests. At your convenience, please reach out to me at 716-284-2222 so I can learn more about your time with us and make it right for you. Thank you again for staying with us and we hope to see you again!
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PRICE RANGE
US$118 - US$298 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
82
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Claim Your Listing Frequently Asked Questions about Courtyard by Marriott Niagara Falls, USA
Which popular attractions are close to Courtyard by Marriott Niagara Falls, USA?
Nearby attractions include Goat Island (0.8 km), Niagara Falls State Park (1.2 km), and Niagara Falls Observation Tower (1.1 km).
What are some of the property amenities at Courtyard by Marriott Niagara Falls, USA?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Courtyard by Marriott Niagara Falls, USA?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott Niagara Falls, USA?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott Niagara Falls, USA?
Yes, free parking and paid private parking on-site are available to guests.
What are some restaurants close to Courtyard by Marriott Niagara Falls, USA?
Conveniently located restaurants include Third Street Retreat, Chill 443, and La Cucina Di Mamma.
Are there opportunities to exercise at Courtyard by Marriott Niagara Falls, USA?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Courtyard by Marriott Niagara Falls, USA have an airport shuttle?
Yes, Courtyard by Marriott Niagara Falls, USA offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Courtyard by Marriott Niagara Falls, USA?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to Courtyard by Marriott Niagara Falls, USA?
Many travellers enjoy visiting Lundy's Lane Battlefield (3.6 km), Chippawa Battlefield Park (4.1 km), and Carillon Bell Tower (1.9 km).