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The Urban Hotel Ndola

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Nkana Road Ndola Golf Estate, Ndola 10100 Zambia
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (29)
Dining (12)
Room & Suite (8)

About

#1 of 4 hotels in Ndola
Location
Cleanliness
Service
Value
THE URBAN is an entirely new class of hotel for Africa — innovative, sophisticated and decisively hip. Our service is spot-on, personalized and world-class. We care about comfort and business functionality. But mostly, we care about value.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Golf course
Evening entertainment
Children Activities (Kid / Family Friendly)
Airport transportation
Secured parking
Wifi
Hot bath
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Shuttle bus service
Business Centre with Internet Access
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Bottled water
Room types
Non-smoking rooms
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74Reviews0Q+A9Room tips
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Popular mentions
ZM_01 wrote a review Feb 2019
Lusaka50 contributions18 helpful votes
The ground floor rooms are extremely noisy. Sleeping is possible between 01:30 and 04:30h. Concrete floor all over, cheap fittings in rooms, no useable bedside sockets. Beds okay for one person. Bathroom: Water tap fitted in a way that doesn't allow to wash hands. Permanent puddle in shower basin, water can't run off. No toilet brush. Fan noisy like a tractor. No bath mat. No shampoo, no soap, no lotion, no tissues. Cumbersome reservation and check-in procedure. Upon arrival door was open and staff clothes were found on hangers. Room didn't look clean and ready for occupation. Breakfast very basic. Quick egg preparation, although not quite to order. No milk in coffe machine (cappuchino is made with water instead of milk). Only grapes and melon pieces, no proper fruit
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Date of stay: February 2019
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Response from RonaldN493, General Manager at The Urban Hotel Ndola
Responded 18 Feb 2019
Dear ZM_01 Thank you for choosing to stay with The Urban Hotel Ndola as well your feedback regarding your experience during your stay.We definitely rely on your feedback to improve our service where possible. As The Urban Hotel Ndola, we care about comfort and business functionality, but mostly, we care about value. Our floors are epoxy screed floors and our beds are queen sized beds which provide simplicity and comfort respectively. You are correct, our bedside sockets may look unusable depending on which side you look as they are different on each side ( Round and Square, either side, respectively). We have reemphasised to the team to make sure our guest room orientation does not miss this important aspect. Although we have not had any guests that have failed to wash their hands in our bathrooms, please be assured that our property maintenance team will go through each room to correct any anomalies of that nature. Retraining will been done to ensure rooms are made ready on time and to avoid guests entering unready rooms. Your feedback on breakfast is well noted. However, on your next visit, kindly try our espresso machine Cappuccino as an alternative to the vending machine made cappuccino, you may like that one instead. Warm Regards Ronald Ngoshi General Manager
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MattInduarin wrote a review Feb 2019
Farnham, United Kingdom25 contributions15 helpful votes
Seriously, we visited this newish hotel in Ndola this evening. Spent more than a little money on drinks,bottle of wine etc. When I asked for the Wi-fi code I was told ‘it’s only for guests staying at the hotel’. Wtf guys - are we in the 21st century or not?? Then the waiter gave it to me as a sort of ‘clandestine favour’. Ridiculous that any serious business can have this attitude in 2019. Decent bar and entertainment, but Victorian attitude to Wi-fi rationing. Small minded.
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Date of stay: February 2019
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NgosaP wrote a review Jan 2019
Lusaka, Zambia48 contributions3 helpful votes
+1
I'd heard great things about the Urban so was keen to stay there while on a business trip in the Copperbelt. The hotel is new, modern, nice, situated in a beautiful golf-course. The artwork in the lobby, and the bar area are particularly great features but I found the room quite basic (no mini-fridge in my room) and bland, without much character. At a $120 per night price tag (December 2018), I felt my expectations were not met. The food at the restaurant was tasty but the portions rather small, at high price points. Even with a starter and main course, I did not feel sufficiently satisfied. I might go back to visit the bar as I liked that ambiance there, but I doubt I'd be staying there again, as I didn't find it good value for money. Have found other places in Ndola that
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Date of stay: December 2018
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Response from RonaldN493, General Manager at The Urban Hotel Ndola
Responded 09 Feb 2019
Dear NgosaP, We are glad to note that you chose to stay with The Urban Hotel Ndola after hearing good things about us. It is pleasing to know that you enjoyed the vibe at our bar and you found our food tasty. We are however, saddened that you did not find some aspects of our hotel giving you value for your money. Your valued feedback has been shared with the relevant team members of the organisation to ensure the areas are improved going forward. It is our hope that we will get another opportunity to host you and better your experience the next time you are in Ndola. Warm Regards Ronald Ngoshi General Manager
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Keyur Panchal wrote a review Oct 2018
Zambia244 contributions29 helpful votes
The hotel is new, with modern amenities, swimming pool located on the golf course, the food is excellent and has a well-stocked bar. the service is quick and efficient. Has a good view of the golf course.
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Date of stay: August 2018
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Response from RonaldN493, General Manager at The Urban Hotel Ndola
Responded 09 Feb 2019
Dear 259keyurp, We are glad to hear that you enjoyed your experience with The Urban Hotel Ndola. We will definitely pass on the positive feedback and congratulate the team for quick and efficient service they offered you. It was our pleasure hosting you and we look forward to welcoming you back the next time you are in Ndola. Warm Regards Ronald Ngoshi General Manager
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kayode Olu. wrote a review Oct 2018
Pretoria, South Africa92 contributions47 helpful votes
Wasn't a great visit, hotel is just OK. Staff are great, polite and well mannered, no intercoms in rooms,no fridges, no carpets or floor tiles. Kitchen closes at 22:00 and no room service. Nothing special.
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Date of stay: October 2018
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Response from RonaldN493, General Manager at The Urban Hotel Ndola
Responded 09 Feb 2019
Dear Kayode O, Thank you for taking time to share your feedback with us regarding your experience during your stay. We rely on your feedback to ensure that we improve on aspects of our hotel where possible. Our STAFF are excited that you found them great, polite and well mannered. Please be assured that your valued feedback on the rooms has been shared with the relevant team members of the organisation to ensure that the issues are addressed. We look forward to welcoming you back to experience our Urban Love! Regards Ronald Ngoshi General Manager
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PRICE RANGE
US$131 - US$154 (Based on Average Rates for a Standard Room)
LOCATION
ZambiaCopperbelt ProvinceNdola
NUMBER OF ROOMS
60
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