The Highland Rose Country House & Serenity Spa
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About
Everyone needs a place to lay their weary head. For travellers visiting Dullstroom, Highland Rose is an excellent choice for rest and rejuvenation. Well-known for its proximity to great restaurants, Highland Rose makes it easy to enjoy the best of Dullstroom.
Rooms at Highland Rose offer a flat screen TV providing exceptional comfort and convenience.
Room service, baggage storage, and express check-in and check-out are some of the conveniences offered at this guest house. Free breakfast will also help to make your stay even more special. If you are driving to Highland Rose, free parking is available.
While visiting Dullstroom, you may want to try some schnitzel at one of the nearby restaurants, such as The Mayfly Restaurant and Cocktail Bar.
Highland Rose is sure to make your visit to Dullstroom one worth remembering.
Location
Reviews
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- 76
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Items that need to be considered going forward:
The owners were never seen or heard from during the entire stay. If you are running a guesthouse, it is your responsibility to check on guests and not leave everything up to your employees.
We were never advised in advance by the guesthouse of external meal arrangements until we physically checked in. Breakfasts were served at the venue, albeit with no choice of meal. At no point were we asked about any specific meal requirements, e.g. vegetarian options. Lunches and dinners were at an external venue with limited meal options and for a nominal value in town - had this been communicated in advance, we may have planned the trip accordingly.
The rooms were spacious and comfortable. Certain areas required attention, though. The cross beams were dirty and wiped poorly. The area above the shower contained mould from exposure to dampness and steam.
No communications have been received from the owners at check-in, during the stay and since departure. As a result, these matters and concerns could have been flagged and addressed.
Your beautiful spa room, creams used and friendliness of the ladies were lovely and much appreciated.
Catherine was phenomenal! She truly made every aspect wonderful - from welcoming us, showing us around, neatening up our room, to making the delicious breakfasts and tending to the fire. We were indeed very happy with her service.
Our room was very big and offered privacy.
We had relaxing walks in the garden and could come and go as we pleased.
We didn't see the owners/managers and weren't quite sure where breakfast would be served or where the massages would be. Overall, the property has great potential but needs some attention to cleaning and details.
the place could do with some painting of floors on the area outside the dining room. The gardens need some maintenance but then with covid nothing much is happening these days.
The duck and trout restaurant was very good for us for lunch and dinners.
My rating of 1 is due to lack of owner not taking time to talk to guest and find out if all is well. The room was clean however the mirror in bathroom is broken, the towel hanger is loose. The handshower fitting was loose and the floor all wet after you showered. The bathroom door is stuck when you tried closing the door. The bath water takes for ever to drain when you pull the plug.
There is no summer bedding available only heavy goose feather duvet and blankets. When asked for a fan it was indicated that they don't have fans! A small fan was sent later at night with security guard. No matches available in the room.
Only plus points was the bed was comfortable and the breakfast provided was good.
I would suggest that management look after their patrons interest and not hide behind closed doors.
The first night the bath water was scolding hot, the next night freezing cold, so we tried to have a shower only to find the shower head was broken and fell apart when we turned on the water!
Breakfast was a quiet affair as we were never asked what we wanted it just got put in front of us without a word spoken, when we asked the housekeeper a question she just shook her head indicating she didn't know. On parking inside the property we had to manually open & close the large driveway gate as it had no motor and was not lockable (if it was we had no key or instructions on how to lock it?)
We did however enjoy the heated bathroom floor and the massage (which was included in the price)
It was my girlfriends birthday treat -- a very different one
I love the fire places in the rooms and the private parking entrance in front of the rooms,
The garden is absolutely stunning and gives a very tranquil feel to the Lodge.
The service was excellent and the breakfast was really yummy.
Overall it was an amazing experience and would most certainly recommend for couples!
"The Hawthorne unit is spacious and suitable for a couple with a child - main bedroom upstairs."Read full review
"All rooms are old, baths need to be redone, look dirty. No shower curtains for taking a shower in the bath"Read full review
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