The breakfast was very complete. The facilities are ok and everything is very new. When we arrived at the hotel they could not find our reservation, even having proof of payment. Even that, the lady who attended us gave us a room. There is almost nothing around the hotel.
Stayed overnight, staff were really friendly, breakfast was absolutely fantastic. The entire guesthouse is immaculate. Highly Recommended. If I travel to this area again, I would not bother looking at another guesthouse. 5 Stars for me.
Friendly staff,excellent rooms with comfy beds and the best home cooked meal on arrival. Breakfast catered to every need and was extremely tasteful. Highly recommended when visiting or traveling through Pongola.
Booking was made online and when I arrived at gate and buzzed around 18h30 nobody answered. I then called the cell number and a very rude lady answered and made it seem as though I'm interrupting her and an inconvenience! She did not bother apologizing for keeping me standing outside the property. Upon my arrival into the property Nobody bothered greeting me. Even though I stayed here many times before and the hostess says she does recall my face, she demanded payment and I was happy to comply, however she could not produce an invoice or receipt after they swiped my card. The point being is if you quick to demand payment then surely you must issue a receipt with the same efficiency. The next morning again nobody (staff) bothers greting you at breakfast . The waitress handed me the menu without saying a single word and I was supposed to guess as to whether she is handing me the menu to review or want to Take my breakfast order. After I greet her and enquire if she is here to to take my order, I request her to have my invoice / receipt prepared whilst I eat so I can leave as soon as I am done. As can be expected from Elegant Lodge, my receipt was not done. After I eaten I walked to office and requested my receipt the lady inside the office did not bother greeting me handed me the receipt - not even a thank you or drive safely! It is very very sad when both the ground staff and the manager cannot greet guests or be professional when executing their duties. The owner has taken great strides in this establishment yet ALL the staff does not carry their duties with the same stride. The overall experience is that the staff think they doing you a favour and it is clear they don't value your support. I will not be returning to Elegant Lodge, Pongola- they certainly don't value returning loyal guests. …
Thank you Elegant Lodge you went the extra mile. Our flight to Durban was delayed, and we had to travel quite a distance by car to Pongola. We booked for supper and even though we arrived late, we were still served with such friendliness. Very neat and clean lodge and great staff. Beautiful garden.