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Traveller (88)
Room & Suite (4)
Dining (1)

About

Location
Cleanliness
Service
Value
Property amenities
Pool
Free Internet
Free Parking
Restaurant
Bar/Lounge
Spa
Breakfast included
Room Service
Fitness Centre with Gym / Workout Room
Airport Transportation
Laundry Service
Non-Smoking Hotel
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Room features
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Romantic
Great View
HOTEL CLASS

Location

Full view
Contact
Madikwe Game Reserve South Africa
Getting there
Sir Seretse Khama Intl Airport59 km
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74Reviews
88Photos
3Q+A
17Room tips
Traveller rating
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  • 3
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Popular mentions
My wife and I were lucky enough to visit Mateya safari lodge a month ago. We had four amazing days stay in heaven on earth. We have travelled extensively throughout Africa, and had the most knowledgeable game Rangers at Mateya. The accommodation was sheer luxury and the staff
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Response from Philip H, Manager at Mateya Safari Lodge
Responded 28 Dec 2017
Thank you for your very kind feedback Tsahy. It was an absolute pleasure hosting you at the lodge and we hope to see you again soon! Warmest regards from all of us at Mateya Safari Lodge
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The actual game reserve is fantastic with many animals to see but avoid this hotel at all costs! The service is horrendous. Werner [--] lied several times and was rude, argumentative and offensive. I just left there two days ago and it was the WORST hotel experience I have ever
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Response from Philip H, General Manager at Mateya Safari Lodge
Responded 03 Jan 2018
Firstly I would like to say how sorry we are that this guest had a bad experience at Mateya Safari lodge. We've always taken pride on fact that we have a 94% "excellent" Trip Advisor rating. - I just need to clarify that Werner is a employee at Mateya Safari lodge , and NOT the owner's fiancee. - I need to also point out that prior to the family checking into Mateya Safari lodge, our reservations team sent numerous emails back and forth to the family's travel agent to figure our the best way to accommodate the guest and the elderly grandparents that was traveling with the family. The family then advised the travel agent after explaining the room layout at Mateya Safari lodge that we should put the grandparents in our closest room and this guest in room 5 that has the least steep incline on the steps. After the check in the guest was upset with the distance she needed to walk to her suite. We told the guest that unfortunately they booked all 5 suites in the lodge, so we don't have a open suite to move her to, but we are more then happy to swap her with her family members for another suite. The guest herself spoke to the rest of her family who didn't see it necessary to swap with her. As we could not force the guests family to swap with her, we offered to drive the guest around camp after meals and walk her through a delivery gate that would be a shorter walk. The guest refused and wanted to be moved. Since the family took all 5 suites at Mateya our hand was unfortunately tied. - We did tell the guest that we can not do a 5 course meal in the room at night as we can not maintain the quality of food that guests at Mateya are accustomed to. After this guest got very upset, Werner decided to make an exception in order to avoid a further argument and sent the food to the room. The waiter was then sent back with every course (5 times) to swap it with something else even though it was what this guest ordered. When Werner phoned the guest to check on her, he was told that the food we sent her was "terrible and not edable" and to send all the other meals options on the menu down at one time and she will pick from it what she wanted to eat. - As all of Mateya Safari lodge's guests can confirm, laundry is offered to all guests and is complimentary. This guests was no exception. Even the guests other family members made use of the laundry service on a daily basis. - High tea was never refused to the guest, however the guest wanted to schedule high tea 30 minutes later than the other 9 family members decided to go on game drive, but she also wanted to go on game drive with them. There was then a conflict within the family but they decided they are not coming back 30 minutes into the game drive to come pick the guest up so she went out with them. Please note that when we spoke to the family as a group in the morning at breakfast they decided as a group not to do "high tea", but to do lunch instead an hour before game drive. - Mateya safari lodge proud ourselves for being very flexible because we are a small intimate lodge. So as usual the schedule for the day was discussed with the family every single day and we were told by the family what times they wanted to do each activity. Again we are very sorry to hear that the guest didn't enjoy her stay and that we were unable to accommodate some of her needs. We hope that the guest and her family enjoyed the rest of their vacation in South Africa.
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+1
During August 2017, I spent four never to be forgotten days at the Mateya Safari Lodge in the Madikwe Game Reserve, located in north central South Africa on the Botswana border. Game viewing was excellent and among the animals I saw were giraffe, kudu, springbok, cape buffalo,
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Response from Philip H, Manager at Mateya Safari Lodge
Responded 29 Dec 2017
Dear Dr. Ron, Thank you for your wonderful and very descriptive review of Mateya Safari Lodge. We are very glad you noticed the level of service we strive to give our guests and that you enjoyed every aspect of your stay with us in the Madikwe Game Reserve. It was an absolute pleasure hosting you at the lodge and I will be sharing your lovely write up with the staff too. We greatly appreciate your kind words and we all would love the pleasure of welcoming you back. Warmest regards from all of us at Mateya Safari Lodge.
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My wife and I had the pleasure of spending 3 days at the Mateya Safari Lodge. It was one of the most incredible experiences of our lives. The lodge is palatial and beautiful, the staff are friendly and very competent, and the game drives were thrilling and educational. We were
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Response from Philip H, Manager at Mateya Safari Lodge
Responded 29 Dec 2017
Thank you very much for your kind review and compliments. We are delighted that you had such a special time with us and hope to welcome you to Mateya again in the future. Best wishes from all of us.
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Matey Game Reserve has only 5 lodges which makes it an ultra exclusive experience for just a small group of people. The privacy you get and special service provided by their staff are unique. The place is exclusive yet not exaggerated, so you feel like in the wild but with all
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Response from Philip H, Manager at Mateya Safari Lodge
Responded 29 Dec 2017
Thank you so much for taking the time to write such kind words Gabriela! We are delighted that you had such a special time with us and it is so heartwarming to hear that Mateya is one of your top 10 places visited so far. I hope we get the opportunity of welcoming you back soon. Warmest regards from all of us at Mateya Safari Lodge.
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All photosTravellerRoom & SuiteDining Pool & BeachFamily and Play Areas
private deck on suite
Private pool on deck of each suite
Good Morning Thank you for your enquiry Check in times are reserved for 12H00and check-out time is set at 11H00. The Mateya Team
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"There are only 5 suites; number 1 is closest to main lodge."
"All rooms are very private...we loved suite 2"
"come in dry season when all the animals go to water holes and you can view them from the rooms."
"Suite No.1 is closest to the dining facilities and the safari vehicles"
"If you struggle with steps then ask for a suite close to the lodge"
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ALSO KNOWN AS
mateya safari hotel madikwe game reserve
LOCATION
South AfricaNorth-West ProvinceMadikwe Game Reserve
NUMBER OF ROOMS
5
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