La Residence
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Elandskloof Private Road Elandskloof Farm, Franschhoek 7690 South Africa
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Full view
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Room & Suite (141)
Dining (60)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#2 of 18 in Franschhoek
Location
Cleanliness
Service
Value
Travellers' Choice
La Residence is in a class of its own. Located in the beautiful Franschhoek valley, where the exquisite vineyards and mountains form a picture perfect backdrop, La Residence provides a haven of luxurious accommodation, fine dining and an all-round sensory indulgence.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Free shuttle or taxi services
Business Centre with Internet Access
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Airport transportation
Shuttle bus service
Car hire
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Shops
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Bathrobes
Air conditioning
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Luxury
Languages Spoken
English, Afrikaans
Location
Full view
47Car recommended
Grade: 47 out of 100
63Restaurantswithin 10 km
33Attractionswithin 10 km
Contact
Elandskloof Private Road Elandskloof Farm, Franschhoek 7690 South Africa
Getting there
Car HireSee all Franschhoek car hire
402Reviews3Q+A100Room tips
Reviews
Traveller rating
- 385
- 8
- 7
- 2
- 0
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Popular mentions
This is probably the nicest resort where we have stayed. Definitely the best in a wine region. Everything was perfect. Our room was truly amazing. We were in a corner room and the views were so beautiful. The unique decor of each room adds to the ambience such that it doesn't feel like a mass-produced hotel in any way. The food was delicious and more than anything, the service was first class. The deputy GM, Hoon, is a wonderful person. He is warm, genuine and goes above and beyond. Give that man a raise and promotion! You can't train that in someone and he left a lasting impression on us. We hope to come back someday!!
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Date of stay: April 2022
Helpful
So originally I had given this resort 1 star and my husband actually did the same. I had a bad run in with Robyn ( who is very rude). When I reached out to Werner the GM he assured me that Robyn wasn't rude and that I was overreacting. I let the fact that he was just trying to butter me up go. We ( my husband and I) had come to this resort from the United States for our honeymoon. WHILE there I told the staff I wanted someone to reach out to me about booking one of their villas for a whole week. Yes, we were looking at 14k+ JUST for the stay. That is how much we loved it! However, Werner chose to leave a comment on my original tripadvisor review that was not only nasty but written out of spite, hate, and it was clear he was looking to "embarrass" me. His comment on my review basically said that I was embarrassed that my card got declined due to a large amount. Honestly, anyone that travels or makes large purchases KNOWS that you have to get approval from your bank if it is a debit card. Especially if you have a credit union!! He then tried to report my reviews by saying I never visited the establishment. Luckily, I have a plethora of pictures and receipts that show otherwise!! So of course I reached out to the owners. Phil was AMAZING. Listened to what I had to say and was willing to help. Asked me what I wanted and I explained I didn't want anything. I assured him I would delete our two original reviews ( which I did). This was done as a choice by us because Phil was amazing. However, I wanted to be fair for the viewers reading the reviews for La Residence. The reason this review is a 3 and not a 5 is ONLY because of Werner ( The GM) and Robyn ( The Receptionist). The owners are amazing. Don't fault the two bad apples when the rest of the bushel is amazing! So we have chosen not to return and will be going to Indonesia instead!!!! I would just avoid the rotten apples at all cost. Also the sister resorts looking amazing!! Cheers <3…
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Date of stay: April 2022
1 Helpful vote
Helpful
What a beautiful place and such wonderful people who work there. The setting is gorgeous and so peaceful. The staff was amazing. I was not feeling well when we first arrived. The GM Werner quickly arranged for me to be able to rest in another room while they got our room ready. Ryno and the other staff were so kind and considerate in trying to make me feel better. Hoon, the deputy GM was also delightful. The pool is a perfect place to relax and take in the incredible scenery. The room is large an well appointed. And the bathroom was so big it had a chaise lounge in it! All in all a wonderful experience. Can't wait to go back!
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Date of stay: April 2022
Location
Service
Sleep Quality
Helpful
Response from Werner Krause, General Manager at La Residence
Responded 19 Apr 2022
Dear kathy s, Thank you so much for this kind review! It was so wonderful to have you both at La Residence. Our team enjoyed connecting with you and were happy that you got to enjoy the hotel after feeling better. We are so lucky to have such amazing team members working with us in such a beautiful place. We hope to welcome you back very soon. Warmest Regards, Werner
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La Res was the second leg of our first holiday since covid was declared a pandemic by the WHO, so clearly we were very much looking forward to it. We reached la res after spending 3 amazing nights at Birkenhead, their sister property at Hermanus. Unlike at Birkhenhead, where service was wonderful in all areas, at La Res, a line could be drawn where the good service ended and the poor service started. When we arrived, we were given a very warm welcome by the GM, Werner Krause. He was friendly and always available to help with any questions or concerns we had. Food was amazing and the kitchen staff were wonderful. This is where the line was drawn and the good service ended. Upon arrival, we were escorted to our suite by a gentleman who was unable to answer our very basic questions eg. Is the mini bar included? He said he was new so did not know, but would find out for us. Shouldn’t he have read up on the room before he was orienting guests to it? He did not get back to us, so we asked the reception about drinks. The reception said the mini bar was included, but should I want, say a G & T, in the main area, I would have to pay for it as someone would have to make it for me. When speaking to our travel agent, we finally found out that all drinks, regardless of where we had them were included in our stay. Heated floors in the rooms did not work, I lifted a lemon to make a drink and found that it was all green and moldy at the bottom. Chips at the mini bar were rancid. I dropped an earring and got down on the floor to look for it when I saw a thick layer of dust on the carpets and under the bed. The pool had lots of dead leaves in it – during our three days there, the pool was not cleaned even once. One night, my dad ordered room service. They piled all the items he ordered in the same pot and brought it to him! The phone line in one of the rooms was not working. Obviously our suite was not inspected before we checked in. Poor housekeeping and service around residential area really stopped us from fully enjoying ourselves. Considering how much they charge foreigners for this place, they should deliver nothing short of perfection. This places has lots of great reviews, so I’m really not sure of why they kept dropping the ball when we were there. Werner, like I said above, you were wonderful and I did get your email apologizing on behalf of housekeeping and the lack of/poor pre-arrival room inspection and inviting us for another stay. Thank you for the invitation, but I just don’t think I’m in a position to spend lots of money again just to see if housekeeping has got their act together. I’d rather spend that money at Birkenhead where they got it right the first time.…
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Date of stay: November 2021
Value
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Werner Krause, General Manager at La Residence
Responded 28 Dec 2021
Dear TiyendePamodzi, We are sorry that we could not give you a complete experience and a perfect stay. We have hoped that you would afford us a second chance to show you what a true stay at La Residence should be like. I do appreciate that you commented on the great quality of the food that our chefs prepared and our staff members being wonderful. Warmest Regards, Werner
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+1
This really has it all, the setting is beyond comparison, the staff are superb, the restaurant is magnificent as is the wine (which you seemingly cannot purchase elsewhere. Plus, the town of Franschhoek is very quaint, lots to do, shop, dine, enjoy. My tow favorite wineries are La Residence (I prefer the traditional European style) and Delaire Graff (also, a great setting, terrific views and modern in style.) Still, La Residence feels like you're in Europe and you have the benefit of being proximate to a great town (3 minutes) yet a setting that feels very private and intimate, Definitely, a romantic destination. About an hour drive from Cape Town and an easy drive.
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Date of stay: December 2021
Value
Service
Sleep Quality
Room Tip: Even if you don't stay, try and do a lunch or dinner, you will not regret, the best!
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1 Helpful vote
Helpful
PRICE RANGE
US$835 - US$1 183 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la residence franschhoek
LOCATION
South AfricaWestern CapeFranschhoek
NUMBER OF ROOMS
11
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Claim Your Listing Frequently Asked Questions about La Residence
Which popular attractions are close to La Residence?
Nearby attractions include Huguenot Fine Chocolates (1.2 km), Black Elephant Vintners & Co (0.5 km), and Dutch Reformed Church (1.1 km).
What are some of the property amenities at La Residence?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at La Residence?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at La Residence?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to La Residence?
Conveniently located restaurants include Arkeste, The Hussar Grill Franschhoek, and Manger at Dieu Donne Vineyards.
Are there opportunities to exercise at La Residence?
Yes, guests have access to a pool and a fitness centre during their stay.
Does La Residence have an airport shuttle?
Yes, La Residence offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does La Residence have airport transportation?
Yes, La Residence offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at La Residence?
Yes, dry cleaning and laundry service are offered to guests.